Tele-aid bill (Canadian customer)
Thread Starter
Senior Member
Joined: Jun 2002
Posts: 314
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From: Oakville, Ont., Canada
2009 ML320 CDi Bluetec
Tele-aid bill (Canadian customer)
OK, so now I have a $24 charge for Tele-Aid on my credit card. No bill, no explanation, no price list, nothing.
I called the tele-aid centre and they tell me it's airtime. That is surprising as I have only made a few calls and I could swear I was supposed to get a free initial half hour... plus, $24 would buy me four hours of airtime on my cell phone.
Ah, now they told me the charges etc:
$340 per year (US)
$81 ATT per year (US)
$ 1.15 (US!!) per minute
- NO Internet access for Canadian customers
- NO free airtime at all, so my charge includes the setup call.
All seems rather disorganised. Is the above correct as far as you guys know? If it is, I am cancelling it as of the next renewal.
Michael
I called the tele-aid centre and they tell me it's airtime. That is surprising as I have only made a few calls and I could swear I was supposed to get a free initial half hour... plus, $24 would buy me four hours of airtime on my cell phone.
Ah, now they told me the charges etc:
$340 per year (US)
$81 ATT per year (US)
$ 1.15 (US!!) per minute
- NO Internet access for Canadian customers
- NO free airtime at all, so my charge includes the setup call.
All seems rather disorganised. Is the above correct as far as you guys know? If it is, I am cancelling it as of the next renewal.
Michael
Thread Starter
Senior Member
Joined: Jun 2002
Posts: 314
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From: Oakville, Ont., Canada
2009 ML320 CDi Bluetec
Re: Tele-aid bill
Originally posted by psyrtash
You are correct about the prices but you are incorrect as far as
U.S funds. These fees are in C$`s.
You are correct about the prices but you are incorrect as far as
U.S funds. These fees are in C$`s.
All this just underlines what I have been mentioning, namely the need for a price list - incredible incompetence that an organisation like MB cannot get together a simple price list (paper, online, whatever!) for this.
Anyway, I am cancelling after year one. I do not mind paying for services (God knows: just look at my car, watch, suits, plane tickets, etc), but in this cae I am being taken for a ride, and that's a feeling I do not like much.
Member
Joined: Mar 2002
Posts: 222
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1999 Porsche 911 Carrera
In regards to the Tele-aid....if you already have a navigation system and an in car phone.....you can speed dial the mercedes road-side assistance numbers and have almost the same thing!
Tele-aids only other advantages are: locating your location in case your really lost (beyong the nav map) and/or an accident/car being stolen - and it being automatic.
As for the cost: Its not worth the $400-$500 per year.
Tele-aids only other advantages are: locating your location in case your really lost (beyong the nav map) and/or an accident/car being stolen - and it being automatic.
As for the cost: Its not worth the $400-$500 per year.
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Joined: Jul 2002
Posts: 47
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From: Toronto
Tele-aid bill -"incompetence"
I am not sure why you called Texas if you live in Ontario....
In any case I think you are right about the MB organization.
One month ago as my last resort ago I wrote an e-mail to Mr.Lieb
complaining about the Parktorinic in my 2003 E 320.
I followed it up by 2 more e-mails. As of now I still don`t have a reply from him.
Mr.Ernst Lieb is the president of Mercedes Canada.
In any case I think you are right about the MB organization.
One month ago as my last resort ago I wrote an e-mail to Mr.Lieb
complaining about the Parktorinic in my 2003 E 320.
I followed it up by 2 more e-mails. As of now I still don`t have a reply from him.
Mr.Ernst Lieb is the president of Mercedes Canada.
Super Member
Joined: Oct 2002
Posts: 926
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From: VA
03 E320, sport package, moon roof, sound upgrade, brilliant silver, charcoal leather, heated seats..
"One month ago as my last resort ago I wrote an e-mail to Mr.Lieb complaining about the Parktorinic in my 2003 E 320."
Recommend you send a registered letter if you ever expect a response. My experience is that it is rare for corporate leaders to respond to customers, especially via email. Even then, the letter will be referred to customer relations, likely with a canned response, maybe a phone call if you are lucky. Been there and done that many times.
Recommend you send a registered letter if you ever expect a response. My experience is that it is rare for corporate leaders to respond to customers, especially via email. Even then, the letter will be referred to customer relations, likely with a canned response, maybe a phone call if you are lucky. Been there and done that many times.
Thread Starter
Senior Member
Joined: Jun 2002
Posts: 314
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From: Oakville, Ont., Canada
2009 ML320 CDi Bluetec
Re: Tele-aid bill -"incompetence"
Originally posted by psyrtash
I am not sure why you called Texas if you live in Ontario....
I am not sure why you called Texas if you live in Ontario....
Michael
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Almost a Member!
Joined: Jul 2002
Posts: 47
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From: Toronto
Originally posted by drb
"One month ago as my last resort ago I wrote an e-mail to Mr.Lieb complaining about the Parktorinic in my 2003 E 320."
Recommend you send a registered letter if you ever expect a response. My experience is that it is rare for corporate leaders to respond to customers, especially via email. Even then, the letter will be referred to customer relations, likely with a canned response, maybe a phone call if you are lucky. Been there and done that many times.
"One month ago as my last resort ago I wrote an e-mail to Mr.Lieb complaining about the Parktorinic in my 2003 E 320."
Recommend you send a registered letter if you ever expect a response. My experience is that it is rare for corporate leaders to respond to customers, especially via email. Even then, the letter will be referred to customer relations, likely with a canned response, maybe a phone call if you are lucky. Been there and done that many times.
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Senior Member
Joined: Sep 2002
Posts: 271
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From: Florida
2012 CLS63
The base charge for Tel Aid is $240 (US) each year. I just recieved my renewal notice. I am cancelling this since I have never used it in the last 3 years. $.66 per day is too high for this type of service.
Thread Starter
Senior Member
Joined: Jun 2002
Posts: 314
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From: Oakville, Ont., Canada
2009 ML320 CDi Bluetec
Originally posted by AMGLAB
$.66 per day is too high for this type of service.
$.66 per day is too high for this type of service.
MW
