"SOS Tele Aid inoperative" message
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Newbie
Joined: Feb 2008
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From: Canada
2004 E320
"SOS Tele Aid inoperative" message
Please does anybody know how to clear the "SOS Tele Aid Inoperative" Message that comes up each time i start my car. I drive a 2004 E320 and the message has been on display since i bought the car 9 Months ago.
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From: CT
Mercedes, Porsche, BMW, Tesla
Press the R button by the cluster? If you don't have one of those, press the little knob thats on the side of the instrument cluster. You might have to keep it pressed for a few seconds.
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From: North Scottsdale, AZ
'71 Pinto
If you have TeleAid and wish to continue service, you need to update the analog unit to digital at cost. If not, simply need to change TeleAid coding from present to not present with SDS. Dealer should change coding at no cost even out of warranty, mention DTB P-B-82.95/636 OCT08.
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From: North Carolina
2014 E-350W4
I get the message, "SOS" "TeleAid Defective - Visit Workshop" as a Malfunction. Is this the same thing, the Analog needing to be upgraded to Digital? The message clears itself after I re-start the engine. It happens about every 3 weeks. I just figured it was the car trying to reach the "MB Mother Ship" and can't make contact due to incompatability.
Last edited by Firestopper0383; Mar 24, 2009 at 08:27 AM. Reason: Didn't finish post.
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From: MIAMI
2004 c32, 91 GMC SYCLONE AND AN 08 CBR 600RR(MAN THIS THING IS FAST)
If you have TeleAid and wish to continue service, you need to update the analog unit to digital at cost. If not, simply need to change TeleAid coding from present to not present with SDS. Dealer should change coding at no cost even out of warranty, mention DTB P-B-82.95/636 OCT08.
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Out Of Control!!
Joined: Jul 2003
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From: North Scottsdale, AZ
'71 Pinto
BS, you should only have to pay if you want to continue TeleAid service and upgrade from analog to digital. Bulletin covers your MY04 203.065 (C32), PM your email address and I will forward a copy of the DTB to present to the dealer.
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From: McLean, VA
2003 E500 Benz & 2015 BMW M235ix
I get the message, "SOS" "TeleAid Defective - Visit Workshop" as a Malfunction. Is this the same thing, the Analog needing to be upgraded to Digital? The message clears itself after I re-start the engine. It happens about every 3 weeks. I just figured it was the car trying to reach the "MB Mother Ship" and can't make contact due to incompatability.
i had that error message and was diagnosed with moisture in the trunk caused the connectors on the teleaid unit to have a bad or intermittant connection,, my message appeared on very rainy days... now all fixed
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From: North Scottsdale, AZ
'71 Pinto
[quote=P-Funk;3884619]does it cover my 2004 w209 CLK? [quote]
Yes, PM email address.
DTB addresses continuance or discontinuance of an active TeleAid subscription equipped with analog unit noting “at cost” remedies. However, if you do not have an active subscription and you want to stop displayed “any” warning messages produce a copy of the DTB and request goodwill recoding in that it documents changing TeleAid from present to not present with SDS. Reasoning: you do not subscribe to TeleAid and are not interested in doing so, the unit MB installed at production is malfunctioning because it is analog, and quite frankly you consider it a safety hazard for warning messages to continually display is MFD (multiple function display). If the service manager denies your request, have them put you in touch with the local MB rep or call the CAC (MBUSA customer assistance center) 800-367-6372 to request a meeting.
Yes, PM email address.
DTB addresses continuance or discontinuance of an active TeleAid subscription equipped with analog unit noting “at cost” remedies. However, if you do not have an active subscription and you want to stop displayed “any” warning messages produce a copy of the DTB and request goodwill recoding in that it documents changing TeleAid from present to not present with SDS. Reasoning: you do not subscribe to TeleAid and are not interested in doing so, the unit MB installed at production is malfunctioning because it is analog, and quite frankly you consider it a safety hazard for warning messages to continually display is MFD (multiple function display). If the service manager denies your request, have them put you in touch with the local MB rep or call the CAC (MBUSA customer assistance center) 800-367-6372 to request a meeting.
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From: Albuquerque
'10 CL550, '12 GL550
Unless you're a REALLY good customer, there's no reason to expect performance of ANY DTB for free if you're out of warranty. Zero/zip/nada about this is Mercedes' fault.
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clk320 mercedes
Newbie
Joined: Oct 2011
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C32 AMG
I too have the "SOS Malfunction" issue and collectively heres what I learned:
*MBRACE is still running the $295 lifetime membership to those who are switching from the TeleAid system to MBRACE (keep in mind that, if you haven't already, you must have your system changed from Analog to Digital)
*The stealership will charge you a steep price for converting to digital. Quotes ranging from $2k-$3k WOW.
.
QUESTION: I found this item on eBay http://www.ebay.com/itm/Mercedes-Tel...730152&vxp=mtr and was wondering if anyone has any experience with it??
.
What I was hoping is that I could buy this and install it myself and then go to the dealership to update my Comand with Star Diagnostics.
.
I was told by my local dealer that the charges would be $225 if they are simply updating and not changing parts. Is this reasonable?
*MBRACE is still running the $295 lifetime membership to those who are switching from the TeleAid system to MBRACE (keep in mind that, if you haven't already, you must have your system changed from Analog to Digital)
*The stealership will charge you a steep price for converting to digital. Quotes ranging from $2k-$3k WOW.
.
QUESTION: I found this item on eBay http://www.ebay.com/itm/Mercedes-Tel...730152&vxp=mtr and was wondering if anyone has any experience with it??
.
What I was hoping is that I could buy this and install it myself and then go to the dealership to update my Comand with Star Diagnostics.
.
I was told by my local dealer that the charges would be $225 if they are simply updating and not changing parts. Is this reasonable?
Junior Member
Joined: Dec 2011
Posts: 68
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From: Beacon NY
'03 CLK 320 Coupe
I just bought my '03 CLK320. I'm getting the same message too. Very annoying. Today I dared press the bright red button (!), and two more malfunction messages came up, followed by two sequences of loud alternating left and right beep-tones, through the speakers. When it was done going through this tantrum, it went back to only showing the one malfunction message...
So bottom line, should I reasonably expect a dealer service department to disable this for free, or are they just going to look down their nose at me and quote me some way-out-of-line quadruple-digit figure to do some cockamaimy conversion that I'm not even interested in?
BTW, I do not have any kind of relationship with my local Benz dealership (or any other Benz dealership, for that matter). If they don't come through, is this something a good indy can do?
So bottom line, should I reasonably expect a dealer service department to disable this for free, or are they just going to look down their nose at me and quote me some way-out-of-line quadruple-digit figure to do some cockamaimy conversion that I'm not even interested in?
BTW, I do not have any kind of relationship with my local Benz dealership (or any other Benz dealership, for that matter). If they don't come through, is this something a good indy can do?
Last edited by ellcapitan; Dec 3, 2011 at 09:33 PM.
Member
Joined: Jan 2014
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From: Central California
05 CLK320 Cabriolet W209 & 2011 BMW X3
I have a 2005 CLK320 with the Tele Aid message that wants me to visit workshop every time I start the car and the message stays there until I shut the car off. If I understand right I need to upgrade from an analog device? Someone suggested to me in order to clear the message, to try disconnecting the battery, turn the headlights on to drain all the power then reconnect the battery. It is worth a try even if it means losing all my pre-sets
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2003 E500 sport
Could you forward me that paper also so I can take my to the dealership my email is elmenornumero1@gmail.com thanks a whole lot .
Super Member
Joined: Jan 2010
Posts: 563
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From: The Villages, Florida
2006 E320 CDI
Try this:
If you don't have SOS, then the SOS message comes on when the computer thinks there's a problem with it related to battery voltage. If you turn on the headlights for two minutes with the engine off it puts a drain on the battery. Later when you start the car, it notices that the voltage doesn’t match the memory value and resets the battery voltage reading in the computer. With the value reset, as the car charges up it decides it has enough voltage and turns off the SOS.
1. turn key to run but don't start
2. burn headlights for two minutes
3. turn key off
It might show the message the next time but that SHOULD BE the end of it... until next time.
Mike T.
If you don't have SOS, then the SOS message comes on when the computer thinks there's a problem with it related to battery voltage. If you turn on the headlights for two minutes with the engine off it puts a drain on the battery. Later when you start the car, it notices that the voltage doesn’t match the memory value and resets the battery voltage reading in the computer. With the value reset, as the car charges up it decides it has enough voltage and turns off the SOS.
1. turn key to run but don't start
2. burn headlights for two minutes
3. turn key off
It might show the message the next time but that SHOULD BE the end of it... until next time.
Mike T.
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Joined: Jun 2012
Posts: 1,155
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From: SF Bay Area
C55 AMG, 300D-T & Karmann Ghia
Still desperately trying to solve my SOS Teleaid Malfunction warning on my 2005 C55. Had it since I bought the car a year and a half ago.
Tried turning to 'not present' via STAR a couple times, but there isn't a submenu for Teleaid. Looked for splitter in the trunk thinking there could be some corrosion (in fact, I still have the trunk gutted). Can't locate the splitter.
The headlight voltage trick is nice but is only temporary.
Any other suggestions are much appreciated!!
Tried turning to 'not present' via STAR a couple times, but there isn't a submenu for Teleaid. Looked for splitter in the trunk thinking there could be some corrosion (in fact, I still have the trunk gutted). Can't locate the splitter.
The headlight voltage trick is nice but is only temporary.
Any other suggestions are much appreciated!!
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Joined: Jun 2012
Posts: 1,155
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From: SF Bay Area
C55 AMG, 300D-T & Karmann Ghia
Thanks for the prompt reply & diagram! I will check on those after work. I tried to locate the splitter (110) before, expecting it to be in the drivers side fender area of the trunk. I couldn't find it, although I was going off of the video a W211 owner made cleaning corrosion from the splitter.
I will dig around in there again to see what I can find!
I will dig around in there again to see what I can find!
