Declined to Teleaid
Senior Member
Joined: Jun 2002
Posts: 314
Likes: 0
From: Oakville, Ont., Canada
2009 ML320 CDi Bluetec
At least here in Canada it is not $240 - it is $240 PLUS the "network access fee" of $50 per year, PLUS $1.35 per minute to talk to them. (All in US prices). And when I actually needed it recently, the service was only able to say "we are not allowed to give advice".
Now don't get me wrong - MB can sell this service for anything they like - $5000 as far as I am concerned: it's a free country. I am glad for some of you this is acceptable - am just saying, for me it isn't.
Now don't get me wrong - MB can sell this service for anything they like - $5000 as far as I am concerned: it's a free country. I am glad for some of you this is acceptable - am just saying, for me it isn't.
Last edited by mwillems; Feb 25, 2003 at 01:55 PM.
MBWorld Fanatic!
Joined: Nov 2001
Posts: 6,340
Likes: 22
From: Southern California, USA
2003 CL55 AMG
Update. This is straight from the Teleaid/MBUSA Telemetric people:
Question: If the customer declines service how do we remove the "1 Malfunction" message from the IP?
Answer: The "1 Malfunction" message will always remain on the IP if the customer declines the service. Legally it must appear as an indication to the customer that the service is not activated. If you scroll down that menu, you can see it says, "Tele Aid Not Activated" if you need to clarify the malfunction message for your customer.
Question: If the customer declines service how do we remove the "1 Malfunction" message from the IP?
Answer: The "1 Malfunction" message will always remain on the IP if the customer declines the service. Legally it must appear as an indication to the customer that the service is not activated. If you scroll down that menu, you can see it says, "Tele Aid Not Activated" if you need to clarify the malfunction message for your customer.
MBWorld Fanatic!
Joined: Oct 2002
Posts: 3,690
Likes: 2
From: Washington State
E-500
Originally posted by awiner
Update. This is straight from the Teleaid/MBUSA Telemetric people:
Question: If the customer declines service how do we remove the "1 Malfunction" message from the IP?
Answer: The "1 Malfunction" message will always remain on the IP if the customer declines the service. Legally it must appear as an indication to the customer that the service is not activated. If you scroll down that menu, you can see it says, "Tele Aid Not Activated" if you need to clarify the malfunction message for your customer.
Update. This is straight from the Teleaid/MBUSA Telemetric people:
Question: If the customer declines service how do we remove the "1 Malfunction" message from the IP?
Answer: The "1 Malfunction" message will always remain on the IP if the customer declines the service. Legally it must appear as an indication to the customer that the service is not activated. If you scroll down that menu, you can see it says, "Tele Aid Not Activated" if you need to clarify the malfunction message for your customer.
Super Member
Joined: Oct 2002
Posts: 926
Likes: 0
From: VA
03 E320, sport package, moon roof, sound upgrade, brilliant silver, charcoal leather, heated seats..
Originally posted by etenn
So to remove the obnoxious "l malfunction" message everytime you turn on the car, you have to pay Teleaid? Hard to believe.
So to remove the obnoxious "l malfunction" message everytime you turn on the car, you have to pay Teleaid? Hard to believe.
Member
Joined: Oct 2002
Posts: 167
Likes: 0
From: Canada
2010 E63, Iridium Silver, Black, Dark Ash, Distronic Plus, Night Vision, Premium
More hindrance than help
I agree with the criticisms above, and will add that having three 2003 cars,
I have had no end of trouble with Tele-aid distinguishing between them,
e.g. double billing on one of them.
When I sold one of the cars they kept on billing me for six months.
While a refund was eventually posted to my credit card,
the whole thing was a nuisance, so I declined to renew.
I have had no end of trouble with Tele-aid distinguishing between them,
e.g. double billing on one of them.
When I sold one of the cars they kept on billing me for six months.
While a refund was eventually posted to my credit card,
the whole thing was a nuisance, so I declined to renew.
Senior Member
Joined: Nov 2002
Posts: 454
Likes: 0
From: NC
'03 Mercedes E320
I wonder what 'law' they are referring to?
If not then someone sues when he can't reach help because "nobody told me it would not work".
Senior Member
Joined: Jan 2002
Posts: 347
Likes: 0
Not a Benzer anymore
From A W210 Person
Its all a matter of confidence. If cancelling tele-aid gives you a sense of FUD (Fear, uncertainty, doubt) then don't.
Geico (NY) does not recognize Tele-Aid car locator as an anti-theft device.
Tele-Aid does offer hotel/restaurant services and other services like that. Does the new DVD command system offer places of interest on the display? If not, and you want to find a restaurant / hotel where you are driving, then calling tele-aid would help.
Also, if you do cancel, do it in writing as the contract says you have to!
Geico (NY) does not recognize Tele-Aid car locator as an anti-theft device.
Tele-Aid does offer hotel/restaurant services and other services like that. Does the new DVD command system offer places of interest on the display? If not, and you want to find a restaurant / hotel where you are driving, then calling tele-aid would help.
Also, if you do cancel, do it in writing as the contract says you have to!
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Super Member
Joined: Aug 2002
Posts: 924
Likes: 0
From: Northern VA
2003 MB E500
Re: From A W210 Person
Originally posted by EddieGTP
Its all a matter of confidence. If cancelling tele-aid gives you a sense of FUD (Fear, uncertainty, doubt) then don't.
Geico (NY) does not recognize Tele-Aid car locator as an anti-theft device.
Tele-Aid does offer hotel/restaurant services and other services like that. Does the new DVD command system offer places of interest on the display? If not, and you want to find a restaurant / hotel where you are driving, then calling tele-aid would help.
Also, if you do cancel, do it in writing as the contract says you have to!
Its all a matter of confidence. If cancelling tele-aid gives you a sense of FUD (Fear, uncertainty, doubt) then don't.
Geico (NY) does not recognize Tele-Aid car locator as an anti-theft device.
Tele-Aid does offer hotel/restaurant services and other services like that. Does the new DVD command system offer places of interest on the display? If not, and you want to find a restaurant / hotel where you are driving, then calling tele-aid would help.
Also, if you do cancel, do it in writing as the contract says you have to!
MBWorld Fanatic!
Joined: May 2003
Posts: 1,348
Likes: 0
From: Northern NJ
2014 BMW 550i
Does anybody know that if you do NOT renew your subscription, will it still work in the accident and stolen scenarios? It would seem to me that it should. I can understand charging for the concierge services, but the safety should continue for the life of the car, regardless of subscritpion.
MBWorld Fanatic!
Joined: Nov 2001
Posts: 6,340
Likes: 22
From: Southern California, USA
2003 CL55 AMG
Originally posted by alewifebp
Does anybody know that if you do NOT renew your subscription, will it still work in the accident and stolen scenarios? It would seem to me that it should. I can understand charging for the concierge services, but the safety should continue for the life of the car, regardless of subscritpion.
Does anybody know that if you do NOT renew your subscription, will it still work in the accident and stolen scenarios? It would seem to me that it should. I can understand charging for the concierge services, but the safety should continue for the life of the car, regardless of subscritpion.
Owned then Banned
Joined: Jan 2009
Posts: 169
Likes: 0
S550
teleaid activation ?
my house got broken into while i was gone and the thieft took the keys to my '08 C300 4Matic and the car as well.
i called the dealer up and see if anything can be done. the salesman that sold my car told me, "oh there's TELEAID equipped in your car" i'm pretty sure he didn't tell me that! ..therefore we came to the conclusion that Tele Aid was not activated. now would it be possible to activate Tele Aid now that the car is stolen?
i called the dealer up and see if anything can be done. the salesman that sold my car told me, "oh there's TELEAID equipped in your car" i'm pretty sure he didn't tell me that! ..therefore we came to the conclusion that Tele Aid was not activated. now would it be possible to activate Tele Aid now that the car is stolen?
MBWorld Fanatic!
Joined: Mar 2004
Posts: 5,017
Likes: 16
From: Ft. Lauderdale Area, USA
2015 ML 350
You could go to the dealer & fill out the application & create a password & they then will fax the form to Tele Aid, Then I guess you could call TeleAid. But why put Teleaid on a car you'll never see again or want ...if they find whats left of it?
On your C Class, isn't Tele Aid an ordered Hardware Option? So It may not even have been ordered factory installed that car... and if it was installed in the car, isn't it free for the 1st year? If so, it should have been activated by filling out the forms at delivery.
On your C Class, isn't Tele Aid an ordered Hardware Option? So It may not even have been ordered factory installed that car... and if it was installed in the car, isn't it free for the 1st year? If so, it should have been activated by filling out the forms at delivery.
Last edited by Barry45RPM; Jan 15, 2009 at 07:42 PM.
Member
Joined: Dec 2008
Posts: 191
Likes: 17
From: Rose Creek Golf Club, Edmond, OK
2023 E450W, 2020 GLC300
Some Tele-Aid functions are like a parachute--it's no fun to lug the thing along, but when you need it, you really need it. My wife got hit from the rear on the freeway in our 2006 E350, when she had to stop for construction, and the Tele-Aid center was online with her before she even had time to pull to the shoulder. Wonderful feature. The charges seem high until you consider the costs of building and maintaining the call center 24/7.
MBWorld Fanatic!
Joined: Nov 2004
Posts: 1,281
Likes: 8
From: Longmont, CO
04 E320 4 Matic, 95 Audi S6, 99 Carrera 4 Cabrio, 12 Fiat 500 Sport, 00 BMW R1200C 10, BMW R1200R
OK, let me add to the confusion here! About 1.5 years ago I upgraded my Tele-Aid from analogue to digital. It was about $1,300.00 after the MBUSA club discount. The only reason I paid that is because now my Tele-Aid is free for as long as I own the car. I have that in writing somewhere. I have never needed it, but I did test the remote door unlock. I figured that was a good thing to have just in case. At the prices that have been listed in earlier posts, I only have to keep the car for 3 more years and I will break even. I have no plans to sell my car, so I think it will pay for itself. I hate having buttons in my car that are not active.
On my SAT radio, I turned my 1-year free (the first year) into a $150.00 credit on the lifetime membership. So it was about $400 for a lifetime Sirius at the time (- the $150), this has already paid for itself. I HATE having monthly fees or yearly fees that appear on credit cards that later expire and you have to call to give them the new number and stuff. Since I keep my cars for long periods of time, I just prefer to pay a lump sum and be done with it.
Lets see how the Tele-Aid goes, but I don’t expect to have to pay anymore!
Steve
On my SAT radio, I turned my 1-year free (the first year) into a $150.00 credit on the lifetime membership. So it was about $400 for a lifetime Sirius at the time (- the $150), this has already paid for itself. I HATE having monthly fees or yearly fees that appear on credit cards that later expire and you have to call to give them the new number and stuff. Since I keep my cars for long periods of time, I just prefer to pay a lump sum and be done with it.
Lets see how the Tele-Aid goes, but I don’t expect to have to pay anymore!
Steve
MBWorld Fanatic!
Joined: Nov 2004
Posts: 1,691
Likes: 143
W221 S600, W220 S55 AMG Kompressor, W124 300E, W140 S320, W210 E3204M W164 ML320 Bluetec
my house got broken into while i was gone and the thieft took the keys to my '08 C300 4Matic and the car as well.
i called the dealer up and see if anything can be done. the salesman that sold my car told me, "oh there's TELEAID equipped in your car" i'm pretty sure he didn't tell me that! ..therefore we came to the conclusion that Tele Aid was not activated. now would it be possible to activate Tele Aid now that the car is stolen?
i called the dealer up and see if anything can be done. the salesman that sold my car told me, "oh there's TELEAID equipped in your car" i'm pretty sure he didn't tell me that! ..therefore we came to the conclusion that Tele Aid was not activated. now would it be possible to activate Tele Aid now that the car is stolen?
Super Member
Joined: May 2003
Posts: 968
Likes: 78
From: Long Island, New York
2018 E400 4matic Wagon
We never subscribed to Teleaid from day one, and so far no error messages. Our salesman told us that most of his customers used to get annoyed at being charged the fee when their free subscription expired, so unless we really wanted it, he would not have it activated, so we didn't activate. If you're getting an error message, you should call your dealer's Service Dept. and ask them if that can just be erased. Perhaps mine had such a message and the dealer just erased it before the car was delivered.
Member
Joined: Nov 2008
Posts: 212
Likes: 0
From: California / Hawaii
GL350-Bluetec P1
I just enrolled after the E-500 crash storie. I guess I look like it as insurance -- if I get in an accident, and it gets help when I cannot call then its money I can't put a price on. I am hopeful I never need it as I am about never needing insurance, but for 250 a year it was worth it. Also. been a number of break-ins lately...
Senior Member
Joined: Jul 2003
Posts: 301
Likes: 1
From: Los Angeles, CA
2000 E320 2009 E550
Teleaid
We never subscribed to Teleaid from day one, and so far no error messages. Our salesman told us that most of his customers used to get annoyed at being charged the fee when their free subscription expired, so unless we really wanted it, he would not have it activated, so we didn't activate. If you're getting an error message, you should call your dealer's Service Dept. and ask them if that can just be erased. Perhaps mine had such a message and the dealer just erased it before the car was delivered.
Owned then Banned
Joined: Jan 2009
Posts: 169
Likes: 0
S550
Wow - sorry to hear that. It is indeed an option on the W204. If you have the MultiMedia unit you can download maps from the Internet to your navigation device using Tele-Aid. I would think you would have known if the car was equipped with it. The limited experience I have with W204 indicate that there are very few ordered with that option.
it does have MultiMedia but I wasn't aware that there is TeleAid in the car and the salesman (who sold me the car) didn't tell me either. all he could say now is "oops sorry".
now i have called TeleAid and they said in order to activate the TeleAid, i need to be in the car and press all 3 buttons for it to be activated. they just can't activate through their computer system...
i guess i'm screwed. i'm thinking of suing the dealer for not telling me that TeleAid is installed on my car and failed to activate
MBWorld Fanatic!
Joined: Mar 2006
Posts: 3,254
Likes: 15
From: Louisiana
03 E500 and Corvette
I had Teleaid on our E500 and during Katrina was rearended. I tried for 20 minutes to get a response. Nothing. Then finally someone answered and stated we were in Chicago. Amazing 
didn't know that,, thought I was in Louisiana.? Then they hung up. 10 minutes later (30 minutes after first activating) I did get an answer. I told them we were in an accident and needed assistance. Their response,, We didn't see any airbag deployment? Dah.. rear end collision! I asked why it took so long to answer and they smart mouthed me about never calling.
So ,, you got it,, No Teleaid for me, My cell phone will work better given the response I was paying for with MB. A month after Katrina MB sent a letter stating Katrina victims would get priority answering. Unfortuately our home was destroyed and mail didn't get to our home on a regular basis.
So for those of you that like the service, just keep sending your $$. For me,, Millions for Defense but not $.01 for tribute!
I may or not buy another MB given the reliability issues I have had on the E500. Given the poor telaid, and multiple failures.
didn't know that,, thought I was in Louisiana.? Then they hung up. 10 minutes later (30 minutes after first activating) I did get an answer. I told them we were in an accident and needed assistance. Their response,, We didn't see any airbag deployment? Dah.. rear end collision! I asked why it took so long to answer and they smart mouthed me about never calling. So ,, you got it,, No Teleaid for me, My cell phone will work better given the response I was paying for with MB. A month after Katrina MB sent a letter stating Katrina victims would get priority answering. Unfortuately our home was destroyed and mail didn't get to our home on a regular basis.
So for those of you that like the service, just keep sending your $$. For me,, Millions for Defense but not $.01 for tribute!
I may or not buy another MB given the reliability issues I have had on the E500. Given the poor telaid, and multiple failures.
Member
Joined: Nov 2005
Posts: 164
Likes: 0
From: San Carlos (SF Peninsula) CA
'03 ML500, '07 E350 Sport (wife's)
After one use of the SOS function my wife and I were sold. Posted some time ago, but in short: E350 died in left lane of 4 lane busy offramp. Called SOS and they dispatched local dealer tow service as well as called local police. They stayed on the line with her to make sure she was safe until police arrived to block car from traffic. When tow arrived they safely got her and the car to the dealer. Our service advisor was waiting for her and had paperwork ready and a Mercedes rental (on their dime) ready for her. The whole process was seamless and very, very quick. The plus to my wife in addition to the seamless and efficient service was that she was free to then use her cell phone to call me and her office. As it turns out, the fuel sensor had stuck reading over half tank when in fact it was dry. In complete defense of my wife, she had been my shuttle service having just had foot surgery and was switching back and forth between cars. Funny thing was we both commented that we didn't need gas just the day before. I think of it as a safety net and glad that my wife has it in her car. Mine has the old analog system and we decided not to upgrade it because of the expense and it being my car. Going forward there is no question that we will want this on the next vehicle.
Senior Member
Joined: Oct 2006
Posts: 470
Likes: 3
From: McLean, VA
2003 E500 Benz & 2015 BMW M235ix
When I bought my CPO vehicle, it had some remaining months of TeleAid service paid for by the original owner. But when it ran out, I kept getting the FSS Error Message that the TeleAid needed Workshop assistance. It took a couple visits to my MB Dealer for service before they finally were able to figure out how to disable it. My Service Rep at first told me that there was nothing that could be done if I didn't activate the Service.......the error message would keep coming up for ever. But then one of their smarter mechs must have figured it out and the FSS message was eliminated. Just thought I'd share this experience with everyone.
