E-Class buy back
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Joined: Oct 2002
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From: Milwaukee, WI
1992 Ford Taurus with 13" rims
E-Class buy back
I just wanted update everyone on my navigation situation. As most of you know, I am leasing (and wont be buying at the end) and felt the deal for the navigation was a bad deal.
After letting MB know this past Friday, that by not having the Nav ready by the promised time they defaulted on our initial contract. Just a few hours ago a MB rep called me and let me know that they are offering to buy my car back.
After letting MB know this past Friday, that by not having the Nav ready by the promised time they defaulted on our initial contract. Just a few hours ago a MB rep called me and let me know that they are offering to buy my car back.
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From: NY
14 'E550
Our car is a lease and the Nav was prepaid in the lease, the dealer is ordering the exact same E500 Sport (only addition is Nav). They would not do any sort of color change.
The car should be in mid July or so.
I think the way MB handled this was complete BS honestly.
The only plus that came out of this is that the Mileage that was accumulated on the non-Nav car gets wiped out when the new car comes in.
The car should be in mid July or so.
I think the way MB handled this was complete BS honestly.
The only plus that came out of this is that the Mileage that was accumulated on the non-Nav car gets wiped out when the new car comes in.
Last edited by Beltfed; May 5, 2003 at 08:19 PM.
Thread Starter
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Joined: Oct 2002
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From: Milwaukee, WI
1992 Ford Taurus with 13" rims
To answer your questions, yes, I did pre-pay for my Nav. Also, for anyone who is not happy with the way MB is treating you; you do NOT have to accept the offer they made.
If you told the dealer to order your car, and you did not sign anything...call the dealer, and tell then to stop the process. Now, given, I am in Wisconsin (one of the most consumer friendly states), but what MB did was not legal. They defaulted on the contract; just call MB directly, and relay this to them. Once again, their offer isnt legal, and isnt the end of the road.
If you told the dealer to order your car, and you did not sign anything...call the dealer, and tell then to stop the process. Now, given, I am in Wisconsin (one of the most consumer friendly states), but what MB did was not legal. They defaulted on the contract; just call MB directly, and relay this to them. Once again, their offer isnt legal, and isnt the end of the road.
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Joined: Oct 2002
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From: Milwaukee, WI
1992 Ford Taurus with 13" rims
Originally posted by Beltfed
only plus that came out of this is that the Mileage that was accumulated on the non-Nav car gets wiped out when the new car comes in.
only plus that came out of this is that the Mileage that was accumulated on the non-Nav car gets wiped out when the new car comes in.
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Joined: Dec 2001
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From: NY
14 'E550
Originally posted by wesam
Do you intend on buying the car at the end of your lease? If not, the new car does nothing for you. I myself was in this same situation. I did not want to buy my car, I just re-lease.
Do you intend on buying the car at the end of your lease? If not, the new car does nothing for you. I myself was in this same situation. I did not want to buy my car, I just re-lease.
We are 6 months into a 30 months lease, by the time the new car comes we'll be about 9 months in.
That's about it, a color change would have been nice so at least we can feel like we're getting a new car.
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From: Milwaukee, WI
1992 Ford Taurus with 13" rims
As people have posted here before MB is now letting people change their color choices. So, like I said before, if you didn't sign anything, take this up with your dealer.
Also, unless you intend to use those aditional miles, you dont gain from them. Myself for example, I do not intend to drive over the allotted miles in my lease. Even more soon, not to the point when I would benefit from it.
Also, unless you intend to use those aditional miles, you dont gain from them. Myself for example, I do not intend to drive over the allotted miles in my lease. Even more soon, not to the point when I would benefit from it.
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Joined: Dec 2001
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From: NY
14 'E550
Originally posted by wesam
As people have posted here before MB is now letting people change their color choices. So, like I said before, if you didn't sign anything, take this up with your dealer.
Also, unless you intend to use those aditional miles, you dont gain from them.
As people have posted here before MB is now letting people change their color choices. So, like I said before, if you didn't sign anything, take this up with your dealer.
Also, unless you intend to use those aditional miles, you dont gain from them.
I'm going to address the color issue again, probably tomorrow.....but 1 or 2 people saying "Hey, my dealer said its ok to change colors" doesn't seem to hold much water with them.
One way or the other, I'll take advantage of the free/extra miles.
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From: Lahore | Manama | Seattle
Originally posted by Beltfed
I'm going to address the color issue again, probably tomorrow.....but 1 or 2 people saying "Hey, my dealer said its ok to change colors" doesn't seem to hold much water with them.
One way or the other, I'll take advantage of the free/extra miles.
I'm going to address the color issue again, probably tomorrow.....but 1 or 2 people saying "Hey, my dealer said its ok to change colors" doesn't seem to hold much water with them.
One way or the other, I'll take advantage of the free/extra miles.
The amount of bad will this has generated is enough for me to never buy another MB again--this--despite the fact that I absolutely love my car. What a mess.
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From: NY
14 'E550
Originally posted by monakh
The GM is not willing to bend on the color/options issue.
The amount of bad will this has generated is enough for me to never buy another MB again--this--despite the fact that I absolutely love my car. What a mess.
The GM is not willing to bend on the color/options issue.
The amount of bad will this has generated is enough for me to never buy another MB again--this--despite the fact that I absolutely love my car. What a mess.
Well, that's the thing...before even bringing up the color issue, I knew I was going to be shot down. The GM of my dealer is a complete A-hole (nasty SOB). So, it really wasn't a surprise that they said no on the color change.
This situation does leave a fairly bad taste in my mouth to say the least, the entire situation was handled half ***.
Are you reading this MB?
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Joined: Jan 2003
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What is the point of a buy back, I like the car (E500) and don't know what else I would lease at this point. Except that I think that they handled this very poorly, I do think the offer is fair. What else could you ask for, You wanted a specific car with nav and that is what you are getting (albeit 4 months late). They should/could offer some compensation for the delay.
I spoke to my dealer on Saturday and first he said that the new car had to be the the same color and options, when I said that I heard that you could change colors and options he conceeded that you could add options (no deletions) and that the deal seems to be changing on a daily basis.
I spoke to my dealer on Saturday and first he said that the new car had to be the the same color and options, when I said that I heard that you could change colors and options he conceeded that you could add options (no deletions) and that the deal seems to be changing on a daily basis.
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Joined: Dec 2001
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From: NY
14 'E550
Originally posted by craign
They should/could offer some compensation for the delay.
They should/could offer some compensation for the delay.
Since that's out though, at least let me change the F*ing color
Last edited by Beltfed; May 6, 2003 at 12:19 AM.
Thread Starter
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Joined: Oct 2002
Posts: 113
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From: Milwaukee, WI
1992 Ford Taurus with 13" rims
Originally posted by Beltfed
Well, that's the thing...before even bringing up the color issue, I knew I was going to be shot down. The GM of my dealer is a complete A-hole (nasty SOB). So, it really wasn't a surprise that they said no on the color change.
This situation does leave a fairly bad taste in my mouth to say the least, the entire situation was handled half ***.
Are you reading this MB?
Well, that's the thing...before even bringing up the color issue, I knew I was going to be shot down. The GM of my dealer is a complete A-hole (nasty SOB). So, it really wasn't a surprise that they said no on the color change.
This situation does leave a fairly bad taste in my mouth to say the least, the entire situation was handled half ***.
Are you reading this MB?
Notice I said “if I wanted to” buy a 04'; MB has burned a bridge with me, and I'm going with a 545i. I love my car also, but this experience out weighs what I felt about the car.
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Joined: Nov 2002
Posts: 287
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From: Lahore | Manama | Seattle
wesam
I feel the same as you, however the interior of the new 5 has me second guessing. The E interior outclasses the best of breed interiors out there and the new 5's seems to be lacking immensely.
Seems like, as I have said earlier, that we are out of choices here...
Lexus or bust?
Seems like, as I have said earlier, that we are out of choices here...
Lexus or bust?
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Joined: Aug 2002
Posts: 924
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From: Northern VA
2003 MB E500
Originally posted by wesam
To answer your questions, yes, I did pre-pay for my Nav. Also, for anyone who is not happy with the way MB is treating you; you do NOT have to accept the offer they made.
If you told the dealer to order your car, and you did not sign anything...call the dealer, and tell then to stop the process. Now, given, I am in Wisconsin (one of the most consumer friendly states), but what MB did was not legal. They defaulted on the contract; just call MB directly, and relay this to them. Once again, their offer isnt legal, and isnt the end of the road.
To answer your questions, yes, I did pre-pay for my Nav. Also, for anyone who is not happy with the way MB is treating you; you do NOT have to accept the offer they made.
If you told the dealer to order your car, and you did not sign anything...call the dealer, and tell then to stop the process. Now, given, I am in Wisconsin (one of the most consumer friendly states), but what MB did was not legal. They defaulted on the contract; just call MB directly, and relay this to them. Once again, their offer isnt legal, and isnt the end of the road.
Super Member
Joined: Aug 2002
Posts: 924
Likes: 0
From: Northern VA
2003 MB E500
Originally posted by wesam
As people have posted here before MB is now letting people change their color choices. So, like I said before, if you didn't sign anything, take this up with your dealer.
Also, unless you intend to use those aditional miles, you dont gain from them. Myself for example, I do not intend to drive over the allotted miles in my lease. Even more soon, not to the point when I would benefit from it.
As people have posted here before MB is now letting people change their color choices. So, like I said before, if you didn't sign anything, take this up with your dealer.
Also, unless you intend to use those aditional miles, you dont gain from them. Myself for example, I do not intend to drive over the allotted miles in my lease. Even more soon, not to the point when I would benefit from it.
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Joined: Oct 2002
Posts: 926
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From: VA
03 E320, sport package, moon roof, sound upgrade, brilliant silver, charcoal leather, heated seats..
Originally posted by rayscar
See that is part of the problem here. My dealer will allow NO changes whatsoever, including color. I have told them that other dealers are allowing changes. The reponse to me, Well we are not! If MB is allowing it, every dealer should be doing it!
See that is part of the problem here. My dealer will allow NO changes whatsoever, including color. I have told them that other dealers are allowing changes. The reponse to me, Well we are not! If MB is allowing it, every dealer should be doing it!
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Joined: Aug 2002
Posts: 924
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From: Northern VA
2003 MB E500
Hi drb. I told my dealer the same thing last week and they still flatly refused to make any changes. I called MB to complain and they said that issue is between me and the dealer. They cannot force the dealer to do it.
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Posts: 924
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From: Northern VA
2003 MB E500
Here's the latest from my dealer. We placed the order for the replacement car. He agreed to add the wood wheel, at my expense, and said I can change the color if I wish. So at least there was some movement. He said he is not sure MB will accept the order with the wheel added but I said others are doing it. I was told it is scheduled for the 3rd decade in June with a July delivery. Hopefully that will move up if MB has slots reserved for replacement cars!
Super Member
Joined: Oct 2002
Posts: 926
Likes: 0
From: VA
03 E320, sport package, moon roof, sound upgrade, brilliant silver, charcoal leather, heated seats..
Originally posted by rayscar
Here's the latest from my dealer. We placed the order for the replacement car. He agreed to add the wood wheel, at my expense, and said I can change the color if I wish. So at least there was some movement. He said he is not sure MB will accept the order with the wheel added but I said others are doing it. I was told it is scheduled for the 3rd decade in June with a July delivery. Hopefully that will move up if MB has slots reserved for replacement cars!
Here's the latest from my dealer. We placed the order for the replacement car. He agreed to add the wood wheel, at my expense, and said I can change the color if I wish. So at least there was some movement. He said he is not sure MB will accept the order with the wheel added but I said others are doing it. I was told it is scheduled for the 3rd decade in June with a July delivery. Hopefully that will move up if MB has slots reserved for replacement cars!
Super Member
Joined: Aug 2002
Posts: 924
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From: Northern VA
2003 MB E500
Drb, looks like I purchased from the wrong dealer in Northern VA! There is NO way HBL is going to throw in a free wheel. That's a business decision they have to make but in my case it will cost them future business. IMO they are a penny wise and pound-foolish.
Anyway congrats on getting a good deal. BTW, what color did you change to? I'm thinking about changing my stone interior because it is hard to maintain with two small children.
Anyway congrats on getting a good deal. BTW, what color did you change to? I'm thinking about changing my stone interior because it is hard to maintain with two small children.
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Joined: Dec 2001
Posts: 633
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From: NY
14 'E550
Ok, here is my update.....figure I owe it to the board to post.
The dealer found out today that the color and options can be changed. So, I put in my request for a different color (no problem).
If I had asked for a free anything though, I would have been laughed out of the showroom.
Thanks MB for being "somewhat" flexible
The dealer found out today that the color and options can be changed. So, I put in my request for a different color (no problem).
If I had asked for a free anything though, I would have been laughed out of the showroom.
Thanks MB for being "somewhat" flexible
Last edited by Beltfed; May 6, 2003 at 04:30 PM.
