'03 W211 NAV (COMAND II) Fiasco: Who got what?
Member
Joined: Jan 2002
Posts: 128
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From: FL & MA
'14 SL550
NAV Settlement
I placed my order yesterday for my replacement car. My dealer was very good about the entire issue, he is tossing in a 6-disc Cd changer at no charge on the new car, I probably could have pushed for more but I feel that my dealer has gone out of his way for me in the past on other issues. He says that MBUSA has set the rules for the NAV issue and then any deviation from them must be done at the dealer level. Most good dealers will want to keep a trusting relationship with the end customer so I would imagine that we are all open to get something or nothing extra based on our dealer.
I also changed my color combo from Desert Silver/Stone to Pewter/Charcoal, the Stone Interior was too hard to keep clean.
I also asked if the NAV would be the new DVD system or the old CD system, the dealer assured me that it will be the DVD NAV.
I also changed my color combo from Desert Silver/Stone to Pewter/Charcoal, the Stone Interior was too hard to keep clean.
I also asked if the NAV would be the new DVD system or the old CD system, the dealer assured me that it will be the DVD NAV.
Super Member
Joined: Nov 2001
Posts: 935
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sl and M-class E320 4Matic SLK350
extra charge?
Clembo - did you have to pay extra to get the Charcoal interior on the Pewter car? I heard some of the extra charges on color combinations might not apply to 2004 vehicles and was curious if they are treating your Nav equipped 2003 as a 2004 for ordering purposes. Actually, I think I just answered my own question as I guess it was Platinum Blue, not Pewter, that requires the extra surcharge for the Charcoal interior.
Last edited by northbenz; May 17, 2003 at 02:45 PM.
Member
Joined: May 2003
Posts: 97
Likes: 0
From: ny
demo benz
im a mb rep in ny. intially benz said no changes allowed, under any circumstance. they worded it definitivly NO CHANGES..
but like everything latley mb recinded.lets see if the changes happen?!?
warrenty can be refunded and repurchased
whats a tire wheel warr????????????
but like everything latley mb recinded.lets see if the changes happen?!?
warrenty can be refunded and repurchased
whats a tire wheel warr????????????
MBWorld Fanatic!
Joined: Jul 2002
Posts: 5,110
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From: SoCal
MB
Originally posted by Damian L
why would you get lojack? with tele-aid as standard equipt??
why would you get lojack? with tele-aid as standard equipt??
Super Member
Joined: Sep 2002
Posts: 917
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Re: extra charge?
Originally posted by northbenz
Clembo - did you have to pay extra to get the Charcoal interior on the Pewter car? I heard some of the extra charges on color combinations might not apply to 2004 vehicles and was curious if they are treating your Nav equipped 2003 as a 2004 for ordering purposes. Actually, I think I just answered my own question as I guess it was Platinum Blue, not Pewter, that requires the extra surcharge for the Charcoal interior.
Clembo - did you have to pay extra to get the Charcoal interior on the Pewter car? I heard some of the extra charges on color combinations might not apply to 2004 vehicles and was curious if they are treating your Nav equipped 2003 as a 2004 for ordering purposes. Actually, I think I just answered my own question as I guess it was Platinum Blue, not Pewter, that requires the extra surcharge for the Charcoal interior.
Thread Starter
Senior Member
Joined: Nov 2002
Posts: 287
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From: Lahore | Manama | Seattle
Lojack
BTW--A thief can disconnect the car battery (disabling TeleAid), but that won't affect the Lojack being activated (as it has its own power supply). Usually, because it is hidden--even I don't know where my unit is exactly. It is too small.
Having said that, I don't think I will get Lojack again. I figure if my car has been stolen, who the heck knows what was done with it, and sometimes when cars are recovered, they are in less than stellar condition.
I would rather get a new car then my old car back with burnt out seats, and a messed up engine (which has happened to people I know).
On topic--it appears most people are getting their replacement cars before August. Does that seem to be the general timeline for replacements?
Having said that, I don't think I will get Lojack again. I figure if my car has been stolen, who the heck knows what was done with it, and sometimes when cars are recovered, they are in less than stellar condition.
I would rather get a new car then my old car back with burnt out seats, and a messed up engine (which has happened to people I know).
On topic--it appears most people are getting their replacement cars before August. Does that seem to be the general timeline for replacements?
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Super Member
Joined: Dec 2001
Posts: 633
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From: NY
14 'E550
Re: Lojack
Originally posted by monakh
On topic--it appears most people are getting their replacement cars before August. Does that seem to be the general timeline for replacements?
On topic--it appears most people are getting their replacement cars before August. Does that seem to be the general timeline for replacements?
Newbie
Joined: Feb 2003
Posts: 16
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From: West Midlands United Kingdom
Volvo S80
In the UK we have system called Tracker which I assume is similar to your US Lojack, however it comes 3 varieties, Retrieve (you notify them when it has been stolen and they locate it) Monitor (If a thief moves your car at all you are notified immediately) and Horizon (As monitor but has satellite tracking facility). All the police forces in the UK are linked into the system. The cost installed varies from approximately $1050 to $1500 including a lifetime subscription.
Alternatively you can purchase what they call "Gap Insurance", Basically what this does is that if within the first 3 years your car is written off, it will pay the difference between what the insurance pays you and the cost of replacing the car. This is a lot cheaper than the tracking system and is a one off payment. On a a car valued at about $50,000 it will cost you about $900.
Alternatively you can purchase what they call "Gap Insurance", Basically what this does is that if within the first 3 years your car is written off, it will pay the difference between what the insurance pays you and the cost of replacing the car. This is a lot cheaper than the tracking system and is a one off payment. On a a car valued at about $50,000 it will cost you about $900.
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Joined: Aug 2002
Posts: 2,006
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From: Long Island
'07 Porsche 997TT
Re: Re: Lojack
Originally posted by Beltfed
Yup, last 10 days of July.
Yup, last 10 days of July.
since we're at the same dealer, should I anticipate mine at the same time. haven't spoken to Lou about it.
Super Member
Joined: Dec 2001
Posts: 633
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From: NY
14 'E550
Re: Re: Re: Lojack
Originally posted by cte430
Beltfed,
since we're at the same dealer, should I anticipate mine at the same time. haven't spoken to Lou about it.
Beltfed,
since we're at the same dealer, should I anticipate mine at the same time. haven't spoken to Lou about it.
If Lou told you he was ordering the car, then I'm sure it was in there.
Member
Joined: Oct 2002
Posts: 194
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From: Southern California
2003 E320
my deal
obviously YMMV....but here's what i got:
dealer gave me permissions to change colors. we spoke of a few different colors but i went with my original exterior color. i changed my interior color from ash to charcoal.
dealer also had no problem with adding more options. i added a few more options (heated seats, cd changer, xenon).
dealer also had no problem with REMOVING options. i removed one option and got credit for it.
the overall cost of the additional options were at invoice price. i added a few, removed one...the net was that i will owe him some money (i am guessing that this is why it was okay to remove the option). i can understand the dealer not allowing you to remove options if it's going to result in you getting money back (via cash or credit or whatever) but they should allow you to remove options if you are going to add more options and you will end up paying them more money.
i was not offered anything for free. i did not ask.
Rock.
dealer gave me permissions to change colors. we spoke of a few different colors but i went with my original exterior color. i changed my interior color from ash to charcoal.
dealer also had no problem with adding more options. i added a few more options (heated seats, cd changer, xenon).
dealer also had no problem with REMOVING options. i removed one option and got credit for it.
the overall cost of the additional options were at invoice price. i added a few, removed one...the net was that i will owe him some money (i am guessing that this is why it was okay to remove the option). i can understand the dealer not allowing you to remove options if it's going to result in you getting money back (via cash or credit or whatever) but they should allow you to remove options if you are going to add more options and you will end up paying them more money.
i was not offered anything for free. i did not ask.
Rock.
Thread Starter
Senior Member
Joined: Nov 2002
Posts: 287
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From: Lahore | Manama | Seattle
The saga continues
Some dude started a new thread on how his dealer was not allowing him to change any options. Bummer. As usual, there is no consistency across the U.S.
MBWorld Fanatic!
Joined: Oct 2002
Posts: 3,690
Likes: 2
From: Washington State
E-500
Re: The saga continues
Originally posted by monakh
Some dude started a new thread on how his dealer was not allowing him to change any options. Bummer. As usual, there is no consistency across the U.S.
Some dude started a new thread on how his dealer was not allowing him to change any options. Bummer. As usual, there is no consistency across the U.S.
Thread Starter
Senior Member
Joined: Nov 2002
Posts: 287
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From: Lahore | Manama | Seattle
Re: Re: The saga continues
Welcome back, etenn. Glad to see you made it home safe. Saw that you put 5K miles on your car. I should hit the 10K mark this week, myself, except I am just commuting...
I also saw that your hopes of an '04 were dashed by your dealer. However, they appear to have given you pretty decent service, so perhaps it is not that bad.
I just wish MB had taken the matter into their own hands and insisted on consistent treatment for the customers affected.
I also saw that your hopes of an '04 were dashed by your dealer. However, they appear to have given you pretty decent service, so perhaps it is not that bad.
I just wish MB had taken the matter into their own hands and insisted on consistent treatment for the customers affected.
Member
Joined: Nov 2002
Posts: 148
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From: N. California
ML430, E500
Re: Re: Re: The saga continues
Does anybody know if on the new cars whether you get a new 4/50,000 warranty? I am assuming that everything will start over as though this is a brand new purchase, but who knows. Will those folks who leased start a brand new lease, or just conitinue their old lease for the duration of the original lease?
Member
Joined: May 2003
Posts: 83
Likes: 0
From: Southern California
2007 E350 Sport Package
Per my dealer, everything starts over as far as warranty and mileage, term stays the same. I.E. If you had a 48 month lease, whatever you have driven on the old car is effectively free and at the end of your lease you will have an undermileage car(depending on your driving) and xx months left on your warranty.
By the way does anyone know if remaining warranty and service are transferrable when you sell the car?
By the way does anyone know if remaining warranty and service are transferrable when you sell the car?
Member
Joined: Nov 2002
Posts: 148
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From: N. California
ML430, E500
The nav they are putting in these cars is not available in any other 2003 cars. Does anybody know if this is the same system that they are putting in the 2004s? I'm sure it is, but.....
They seem to be saying that there is very limited capacity right now to put in the system, which is why they are limiting it to replacement cars and only a small number in each production group.
They seem to be saying that there is very limited capacity right now to put in the system, which is why they are limiting it to replacement cars and only a small number in each production group.
Member
Joined: Mar 2003
Posts: 76
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From: Luxembourg
Originally posted by mco
The nav they are putting in these cars is not available in any other 2003 cars. Does anybody know if this is the same system that they are putting in the 2004s? I'm sure it is, but.....
They seem to be saying that there is very limited capacity right now to put in the system, which is why they are limiting it to replacement cars and only a small number in each production group.
The nav they are putting in these cars is not available in any other 2003 cars. Does anybody know if this is the same system that they are putting in the 2004s? I'm sure it is, but.....
They seem to be saying that there is very limited capacity right now to put in the system, which is why they are limiting it to replacement cars and only a small number in each production group.
Senior Member
Joined: Oct 2002
Posts: 468
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From: Houston. TX
2013 S550
I did a follow up call to my dealer today -- since it's a new month and all. I did get a build date of the first decade in July with delivery a month later.
I asked about the transfer of the extended warranty and believe it or not, MBUSA has still not made an official ruling as yet. He did say he thought there would be no problem, but still...that's not official.
I asked if there was any literature available on the new system. Once he quit laughing and dried his eyes, he said, "No." I asked if he knew if it had voice-receptive capabilities -- like advertised for the cellular phone. He replied that if it's tied into the same module as the cellular phone, then it will not have it -- because they can't get it to work for the cellular phone as yet.
That's about it for now. I though about making up some stuff, but it wouldn't be nearly as interesting as the truth...
I asked about the transfer of the extended warranty and believe it or not, MBUSA has still not made an official ruling as yet. He did say he thought there would be no problem, but still...that's not official.
I asked if there was any literature available on the new system. Once he quit laughing and dried his eyes, he said, "No." I asked if he knew if it had voice-receptive capabilities -- like advertised for the cellular phone. He replied that if it's tied into the same module as the cellular phone, then it will not have it -- because they can't get it to work for the cellular phone as yet.
That's about it for now. I though about making up some stuff, but it wouldn't be nearly as interesting as the truth...
Super Member
Joined: Aug 2002
Posts: 924
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From: Northern VA
2003 MB E500
I called MB and was told the extended warranty will start over again on the replacement car. I passed that on to my dealer and he said okay. We'ss see if I have any problems when i actually get my new car!
Senior Member
Joined: Dec 2002
Posts: 308
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From: Houston, TX
2003 E500
Chris, I touched base with the Sales Manager in charge of the NAV replacements at Greenway (wont' mention names, but he's the ONLY one dealing with us apparently). I confirmed with him that NOTHING is changing in the out of pocket for the car. My salesman had informed me that the Dest. and delivery charge for the car is more now and it's possible we may have to up another "inventory tax".. but the NAV Manager said NO OUT Of Pocket.. we are only responsible for any additions and sales tax of 6.25% on the additions to the replacement vehicle.
On a related note.. my car was ORIGINALLY scheduled for last decade of June production.. and as of this past Saturday.. it's now set for first decade of July production. Of course subject to change.
Peter
On a related note.. my car was ORIGINALLY scheduled for last decade of June production.. and as of this past Saturday.. it's now set for first decade of July production. Of course subject to change.
Peter
Newbie
Joined: Dec 2002
Posts: 11
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From: Southern CA
2003 E320
Bad experience
During a conversation with my dealer about a month ago I was told to wait for the "letter". I called them recently to learn that my replacement car had been ordered! The salesperon I spoke claimed to know nothing about any letter.
I'm getting a new car but this is disturbing since I was never given the chance to change anything, nor was I even offered the option of getting the small cash refund (not that I would have taken it) in lieu of the replacement car.
No communication at all. I'm trying to figure out the dealer's justification. I'm meeting with them next week after a business trip. This whole situation has been handled awfully.
Michael
I'm getting a new car but this is disturbing since I was never given the chance to change anything, nor was I even offered the option of getting the small cash refund (not that I would have taken it) in lieu of the replacement car.
No communication at all. I'm trying to figure out the dealer's justification. I'm meeting with them next week after a business trip. This whole situation has been handled awfully.
Michael
