Problems w/ SDARS (Sirius)
Thread Starter
MBWorld Fanatic!
Joined: Mar 2004
Posts: 5,017
Likes: 16
From: Ft. Lauderdale Area, USA
2015 ML 350
Friday night I called Sirius & they told me they had completed the Software patch, sent a signal to my radio & lo and behold the lower channels came back... the radio was on the "Hits" Channel..Nothing in the 90's and upward. Screen displayed "Channel Not Available" when I tried to change to a higher channel like Blue Collar ch 97.
Then the screen changed to "Updating" and when it was done I was stuck on the last channel that was playing "Hits" Screen displayed Not Subscribed/NO SAT UGH! No soft button labels appeared on the screen. The Radio was locked up again.
I had them send another activation signal, when done I had the lower channels again, so I changed to 60's on 6 which I like. Again no upper channels as above. Then the screen displayed "Updating" as before... the radio is now locked up on 60's on 6 - NO SAT/Not Subscribed with no soft button labels as it was all week except I can stand the channel its stuck on.
Sirius now claims I have to take the car to the Dealer Svc Dept for a "Hard Reset" which only the dealer can do. I have an appointment on Monday at 9 AM w/ Loaner. By that time the free listening Promo will be over, so it will be easy to get the radio up & running untill the next Free listening promo.
Will advise you guys.
Then the screen changed to "Updating" and when it was done I was stuck on the last channel that was playing "Hits" Screen displayed Not Subscribed/NO SAT UGH! No soft button labels appeared on the screen. The Radio was locked up again.
I had them send another activation signal, when done I had the lower channels again, so I changed to 60's on 6 which I like. Again no upper channels as above. Then the screen displayed "Updating" as before... the radio is now locked up on 60's on 6 - NO SAT/Not Subscribed with no soft button labels as it was all week except I can stand the channel its stuck on.
Sirius now claims I have to take the car to the Dealer Svc Dept for a "Hard Reset" which only the dealer can do. I have an appointment on Monday at 9 AM w/ Loaner. By that time the free listening Promo will be over, so it will be easy to get the radio up & running untill the next Free listening promo.
Will advise you guys.
Junior Member
Joined: May 2008
Posts: 68
Likes: 0
From: San Diego, CA
2007 E350 P1 Sport Pkg, 1993 BMW 325is, 2000 Tacoma PreRunner V6, 2008 Porsche Cayman S
The so called "SiriusXM" free promo is supposed to expire today, midnight Sept 12th, please update us if your sat radio is back to normal.
Thanks!
Thanks!
Newbie
Joined: May 2011
Posts: 5
Likes: 0
From: Hollywood, CA
E63 AMG, SVT Lightning, Ducati 996S, KTM 625 SMC
Well last nite I had a second level tech resend the signal and I have most channels. Still missing chill and some more. This is after like 6 attempts. They fixed it once before and it worked for one song. It's working today as I was in the car for 1.5 hrs. Best of luck to all. Make sure your bluetooth is off on your actual cell phone when you try to resend signal as it will interfere.
MBWorld Fanatic!
Joined: Sep 2004
Posts: 1,299
Likes: 1
Still no-go here. I called Sirius twice and it was so painful both times that I can't bring myself to call again. I'd love a free month, but I dare say it's worth 10 minutes of that awful hold music. If this problem isn't solved by the end of this promo, I don't know what I'm going to do. Who/how do I call (at) MB Customer service? Just the first number that pops up on Google?
Thread Starter
MBWorld Fanatic!
Joined: Mar 2004
Posts: 5,017
Likes: 16
From: Ft. Lauderdale Area, USA
2015 ML 350
Got my car back. Radio working. Here's what they did:
541011 Short Test
681109 R&R C Pillar Interior Trim Panel
820000 Perf Elec & Wake Testing Sat Radio
827644 Satellite Radio Control Unit
Repl Satellite Radio Control Unit 211-870-67-90
They dropped the headliner rear to check all antenna connections up top and at the rear fender. Perform wake up of MOST control units- no reaction from SAT unit. Unable to communicate with SAT unit.
Picked up my car and called Sirius from the MB Dealership's parking lot to have them delete the old EIN & replace with the new. They told me there was a $15 charge to do that & I told them I would not pay a cent, it was their fault that they fried all the pre 2008 SAT radios (all ten of us) & they backed down. I have never been angry or agressive with a vendor before, but this was rediculous being without service for a whole week because of their software glitch. Radio responded immediately to the activate signal.
Anyway... I'm good again. Hope you all do as well. It seems like a tremendous amount of work to me.
Anybody know if I have the latest version E Class SDARS unit now?
541011 Short Test
681109 R&R C Pillar Interior Trim Panel
820000 Perf Elec & Wake Testing Sat Radio
827644 Satellite Radio Control Unit
Repl Satellite Radio Control Unit 211-870-67-90
They dropped the headliner rear to check all antenna connections up top and at the rear fender. Perform wake up of MOST control units- no reaction from SAT unit. Unable to communicate with SAT unit.
Picked up my car and called Sirius from the MB Dealership's parking lot to have them delete the old EIN & replace with the new. They told me there was a $15 charge to do that & I told them I would not pay a cent, it was their fault that they fried all the pre 2008 SAT radios (all ten of us) & they backed down. I have never been angry or agressive with a vendor before, but this was rediculous being without service for a whole week because of their software glitch. Radio responded immediately to the activate signal.
Anyway... I'm good again. Hope you all do as well. It seems like a tremendous amount of work to me.
Anybody know if I have the latest version E Class SDARS unit now?
Last edited by Barry45RPM; Sep 13, 2011 at 06:06 PM.
MB World Stories
The Best of Mercedes & AMG
Manual Mercedes? 6 Times Sindelfingen Let Drivers Have All The Fun
Verdad Gallardo
Mercedes SLR McLaren 722 S Is Extremely Rare Example Modified by McLaren
Verdad Gallardo
8 Classic Boxy Mercedes Designs That Have Aged Like Fine Wine
Verdad Gallardo
Flawlessly Restored Mercedes 190E Evo II Heads to Auction
Verdad Gallardo
Electric Mercedes C-Class Unveiled: 11 Things You Need to Know
Verdad Gallardo
Mercedes EQS Gets A Major Update: Everything You Need to Know
Verdad Gallardo
5 Underrated Mercedes-Benz Models That Don't Get the Love They Deserve
Verdad Gallardo
Mercedes 300D Has Pushed Well Past 1 Million Miles and It Ain't Stopping
Verdad Gallardo
10 Most Reliable Mercedes-Benz Models You Can Buy Used
Verdad Gallardo
Junior Member
Joined: May 2008
Posts: 68
Likes: 0
From: San Diego, CA
2007 E350 P1 Sport Pkg, 1993 BMW 325is, 2000 Tacoma PreRunner V6, 2008 Porsche Cayman S
Got my car back. Radio working. Here's what they did:
541011 Short Test
681109 R&R C Pillar Interior Trim Panel
820000 Perf Elec & Wake Testing Sat Radio
827644 Satellite Radio Control Unit
Repl Satellite Radio Control Unit 211-870-67-90
They dropped the headliner rear to check all antenna connections up top and at the rear fender. Perform wake up of MOST control units- no reaction from SAT unit. Unable to communicate with SAT unit.
Picked up my car and called Sirius from the MB Dealership's parking lot to have them delete the old EIN & replace with the new. They told me there was a $15 charge to do that & I told them I would not pay a cent, it was their fault that they fried all the pre 2008 SAT radios (all ten of us) & they backed down. I have never been angry or agressive with a vendor before, but this was rediculous being without service for a whole week because of their software glitch. Radio responded immediately to the activate signal.
Anyway... I'm good again. Hope you all do as well.
Anybody know if I have the latest version E Class SDARS unit now?
541011 Short Test
681109 R&R C Pillar Interior Trim Panel
820000 Perf Elec & Wake Testing Sat Radio
827644 Satellite Radio Control Unit
Repl Satellite Radio Control Unit 211-870-67-90
They dropped the headliner rear to check all antenna connections up top and at the rear fender. Perform wake up of MOST control units- no reaction from SAT unit. Unable to communicate with SAT unit.
Picked up my car and called Sirius from the MB Dealership's parking lot to have them delete the old EIN & replace with the new. They told me there was a $15 charge to do that & I told them I would not pay a cent, it was their fault that they fried all the pre 2008 SAT radios (all ten of us) & they backed down. I have never been angry or agressive with a vendor before, but this was rediculous being without service for a whole week because of their software glitch. Radio responded immediately to the activate signal.
Anyway... I'm good again. Hope you all do as well.
Anybody know if I have the latest version E Class SDARS unit now?
Junior Member
Joined: Sep 2010
Posts: 16
Likes: 0
From: Bay Area, CA
2008 E350
Up and running today! Here is what I did
Key in ignition
Start car
Back out of garage
Watched the display show access to all channels!
Nice free promo the knocks out service to existing customers!
Key in ignition
Start car
Back out of garage
Watched the display show access to all channels!
Nice free promo the knocks out service to existing customers!
Junior Member
Joined: May 2008
Posts: 68
Likes: 0
From: San Diego, CA
2007 E350 P1 Sport Pkg, 1993 BMW 325is, 2000 Tacoma PreRunner V6, 2008 Porsche Cayman S
For those people still having issues, here's the SIRIUS XM Corporate Customer Relations number: 1-877-283-6506 Option 3, ask for a lady named Jodi Boone. Don't call the number displayed on your unit, it's worthless. Of course you must have a Sirius accnt. Good Luck
Newbie
Joined: Sep 2011
Posts: 1
Likes: 0
The Fix for the Sirius Radio Problems
I went to the dealer and after they spent several days with Sirius found that they needed to to a "command software update" via CD 211 589 16 22" ... that solved the problem. It was not possible to fix it myself so call your dealer to get help.
MBWorld Fanatic!
Joined: Sep 2005
Posts: 5,769
Likes: 0
From: NJ
'08 E550 4Matic
Spent 5 min on the phone and I now have all my channels. The regular support is completely useless.
Thread Starter
MBWorld Fanatic!
Joined: Mar 2004
Posts: 5,017
Likes: 16
From: Ft. Lauderdale Area, USA
2015 ML 350
Its true... Their customer service is terrible, both from the standpoint of having an easy way to drill down to get to talk to someone about a problem you are having, and from the standpoint of their phone service people being briefed on any problems owners as agroup may be having together.
When I have a problem with an already activated account, I should have a more direct route to a knowledgeable informed service counsellor. Not someone who is totally unaware of service interruptions and can only offer to "send a signal to my radio"... and most of all I don't want to listen to prerecorded sales pitches to subscribe while I wait and fume on hold prior to being allowed to press 2 to continue..
...anyway... is everybody up & running again?
When I have a problem with an already activated account, I should have a more direct route to a knowledgeable informed service counsellor. Not someone who is totally unaware of service interruptions and can only offer to "send a signal to my radio"... and most of all I don't want to listen to prerecorded sales pitches to subscribe while I wait and fume on hold prior to being allowed to press 2 to continue..
...anyway... is everybody up & running again?
Junior Member
Joined: Jul 2011
Posts: 15
Likes: 0
E320CDI
XM ISSUES
Anyone having problems with their SAT radio since this morning 8/31/11?
Mine only plays the last station I listened to, (a subscrition channel, not the free "Preview Channel") display shows "Searching For Signal" on Comand display, NO SAT on DIC or else displays "Not Subscribed Call Sirius..." with the receiver EIN displayed on the comand screen. Unable to change channels by any method.
Spoke to Sirius Tech Support and after repeated tries to send a "Start Signal" to my receiver I was connected to Sirius's Software people said they are having a known issue with some Mercedes SDARS units starting last night and the software folks "are working on it"... to keep checking the SAT reception for the next day or two.
They assured me the problem was on their end not my hardware.
Anyone?
Mine only plays the last station I listened to, (a subscrition channel, not the free "Preview Channel") display shows "Searching For Signal" on Comand display, NO SAT on DIC or else displays "Not Subscribed Call Sirius..." with the receiver EIN displayed on the comand screen. Unable to change channels by any method.
Spoke to Sirius Tech Support and after repeated tries to send a "Start Signal" to my receiver I was connected to Sirius's Software people said they are having a known issue with some Mercedes SDARS units starting last night and the software folks "are working on it"... to keep checking the SAT reception for the next day or two.
They assured me the problem was on their end not my hardware.
Anyone?
Junior Member
Joined: Jul 2011
Posts: 15
Likes: 0
E320CDI
hard reset
[QUOTE=Barry45RPM;4827139]Friday night I called Sirius & they told me they had completed the Software patch, sent a signal to my radio & lo and behold the lower channels came back... the radio was on the "Hits" Channel..Nothing in the 90's and upward. Screen displayed "Channel Not Available" when I tried to change to a higher channel like Blue Collar ch 97.
Then the screen changed to "Updating" and when it was done I was stuck on the last channel that was playing "Hits" Screen displayed Not Subscribed/NO SAT UGH! No soft button labels appeared on the screen. The Radio was locked up again.
I had them send another activation signal, when done I had the lower channels again, so I changed to 60's on 6 which I like. Again no upper channels as above. Then the screen displayed "Updating" as before... the radio is now locked up on 60's on 6 - NO SAT/Not Subscribed with no soft button labels as it was all week except I can stand the channel its stuck on.
Sirius now claims I have to take the car to the Dealer Svc Dept for a "Hard Reset" which only the dealer can do. I have an appointment on Monday at 9 AM w/ Loaner. By that time the free listening Promo will be over, so it will be easy to get the radio up & running untill the next Free listening promo.
Will advise you guys. PULL THE FUSE TO UNIT, THAT WILL RESET.
Then the screen changed to "Updating" and when it was done I was stuck on the last channel that was playing "Hits" Screen displayed Not Subscribed/NO SAT UGH! No soft button labels appeared on the screen. The Radio was locked up again.
I had them send another activation signal, when done I had the lower channels again, so I changed to 60's on 6 which I like. Again no upper channels as above. Then the screen displayed "Updating" as before... the radio is now locked up on 60's on 6 - NO SAT/Not Subscribed with no soft button labels as it was all week except I can stand the channel its stuck on.
Sirius now claims I have to take the car to the Dealer Svc Dept for a "Hard Reset" which only the dealer can do. I have an appointment on Monday at 9 AM w/ Loaner. By that time the free listening Promo will be over, so it will be easy to get the radio up & running untill the next Free listening promo.
Will advise you guys. PULL THE FUSE TO UNIT, THAT WILL RESET.
Junior Member
Joined: Jul 2011
Posts: 15
Likes: 0
E320CDI
mine is doing the exact same thing since yesterday. last station plays and says no subscrition call sirius...also i cannot change channel. I am so pissed. I called sirius 5 times and they say they have reset everything and sent signals.
do you have person you talked to.....cause the people i talked to blamed it on my car.
do you have person you talked to.....cause the people i talked to blamed it on my car.
Junior Member
Joined: Jul 2011
Posts: 15
Likes: 0
E320CDI
Talked to XM manager last night and she said that it was not a mercedes problem and that it was a problem with them and were trying to resolve it asap but nothing has worked as of today, you will waste your money taking your car to the dealer, trust me... been there done that. The only thing the dealer can do is update your Command O/S.
MBWorld Fanatic!
Joined: May 2006
Posts: 1,319
Likes: 252
From: Virginia
W212 M276 DELA 30 ; W211 M113k, W126 M117, W126 OM617, W211 OM642 ; R107 M117 X2, Sierra 1500 LZ0
The PO sold my Sirius SDARS receiver. Any idea where I can buy one or what I can expect to pay?
Thread Starter
MBWorld Fanatic!
Joined: Mar 2004
Posts: 5,017
Likes: 16
From: Ft. Lauderdale Area, USA
2015 ML 350
Talked to XM manager last night and she said that it was not a mercedes problem and that it was a problem with them and were trying to resolve it asap but nothing has worked as of today, you will waste your money taking your car to the dealer, trust me... been there done that. The only thing the dealer can do is update your Command O/S.
