richnitz

Is the word they used the last time this happened. Their word not mine.

XXBogey

Any word from your contact?
Thanks

DubVBenz

I'd like to know as well. I've spent literally hours on the phone with Sirius only to have them tell me that "They're working on a fix" and just get rid of me. I have asked to talk to management, I have asked to file a complaint, but they won't bother.

Here is what I proposed to them, but they couldn't quite understand it:

1) Put a dummy ESN on my account - this forces the radio to actually get back to the preview channel and look like it's working (with no service subscription).
2) Change my account to a lower level of service that includes fewer channels. Their Indian tier 2 support could not or would not do this. They explained that I was using a promotional price and it would break it or something. All I asked them to do was give me some level of access that included fewer than 140 channels.
3) Put my ESN back on my account, which would force a station update and then pull down the new lower level account.

I don't understand why they would not do step 2. I tried explaining it to them, but to be honest I think there was a language barrier. I am absolutely fed up with this crap, but SiriusXM is such a **** company that they don't even have a mechanism for me to escalate this further. I hope someone else can get this figured out and help out all of the other mercedes owners. So frustrating.

Barry45RPM

Not a peep... More BS from Sirius. Now I know that the satellite radios will work right again after the Free Listening period is over, unless the radio is bricked in which case MB will have to replace it... again.

This will not get resolved until MB pushes Sirius for a solution, or otherwise gets involved. Sirius is not interested in providing any customer support at all.

zdkdeeier493

Where do I sign?

Barry45RPM

My Satellite problem has been fixed by Sirius, probably permanently. They do it by putting your SDARS unit's EIN into a "protected tier" in their computer system so that when they tell their system to send all the channels for free, our radios do not accept more than the total number of channels which our head units were designed to hold which causes them lock up.

If a service department changes out your Satellite radio receiver, you will have to advise Sirius to put the new receivers EIN into that protected tier.

m103-w124

Thanks for the info

04S600AMG

I purchased my used 2004 S600 without Satellite radio. I then went out and purchased all of the parts and installed them. I get the preview channel just fine so I at least know I'm getting a sat signal however like many of yours all I get is "Aquiring Signal". I have been trying to get it to work for months. I've taken it to the dealer with no luck. I've swapped out the SDARS unit with no difference. After reading these posts I thought I was on to something and changed my subscription to the lowest one they had and still no luck. So my question is, is it that the radios can't handle any "MORE" than 140 channels or is it they can't handle any channel "HIGHER" than 140?

Thanks,

Brian

Barry45RPM

The first couple of generations of the SDARS unit can't handle any "MORE" than 140 channels total. It has nothing to do with channel number. Wish I could be more of help.

Are you SURE that Sirius has the correct EIN of the unit currently installed and that they have sent an activation signal? (Change of the SDARS unit requires calling SIRIUS & telling them so.)

Karlson

Bringing an old topic back, but I have similar problem. Decided to upgrade to best of XM on Sirius, and those channels are running at 200s. As I understand our units don't go that far. I spent 2 hours with Sirius, but they are keep sending me signals, but nothing happens. List is not changing. Sirius used to have Radio one on Channel 15, but it is gone almost 2 years ago, but on my unit it still shows Radio 1. Sirius are investigating the problem, but does anyone know what can it be?

Barry45RPM

My Satellite problem has been fixed by Sirius, probably permanently. They do it by putting your SDARS unit's EIN into a "protected tier" in their computer system so that when they tell their system to send all the channels for free, our radios do not accept more than the total number of channels which our head units were designed to hold which causes them lock up.

If a service department changes out your Satellite radio receiver, you will have to advise Sirius to put the new receivers EIN into that protected tier.

Ask them to do the above & then send a new activation signal & see what happens.

Karlson

Thanks for a reply, but I could see your post from 5 months ago with the same text prior posting my question, but somehow Sirius can't do it.

BenzManNy

Hello Guys,

I just finished my long 7 week battle against SiriusXM for the same issue you are all experiencing. It was long, it was hard and many calls in between. First of all, the call center is located "off shore" in India and those guys are just trained to give enough, not all because they just dont know how. You need to deal with Corporate Support (when you call, choose option 3, that bypass all the offshore crap). Those guys are located either in NYC or Canada and have the same training. The way I approached the issue was to call every day and annoy the **** out of them. Secondly open a Better Business Bureau Complaint. That puts extra pressure and every person you speak to, take their name so they know you are not BSing. Shot, call every day if you have to. To make the long story short, the Corporate Center and MBUSA replaced the module in my car free of charge at the Benzel Busch Mercedes of Englewood NJ location, got a free loaner which I beat the **** out of for 5 days (had to put a $500 deposit on my card) and ended up with 16 months of free service for the inconvenience. All of this came about when Sirius decided to upgrade their service to what they call the Plus or Enhanced package with more channels not taking in consideration the MB, Mini and Range Rover's specs. That killed it for a lot of us.
I am not much of a typist but if you want a copy of what they had to do to correct the issue PM me and send me your number and we can chat a little and I will be more than happy to give you names and the way to solve this.

It is not easy but it is possible.

Benz Manny

Spoiler_Alert

Is this a software problem with the Radio? Sirius is no help.
Sorry for posting to an old thread.

deucewt

I have the same exact error screen. Did you ever figure it out?

konigstiger

5 years old but may still apply: https://mbworld.org/forums/e-class-w...ml#post5161815