Arontk

I live in Kenya, East Africa and recently bought a used Mercedes-Benz E240 saloon from Singapore. The vehicle was first registered in March 2005.

When I went to pick the vehicle from the port, the ‘Service Brake – Visit Workshop’ light went on. I have been informed that the SBC is faulty and needs replacement. I also understand that Mercedes-Benz have given a 10 year warranty on the SBC, which can be replaced free of charge at any Mercedes authorized workshop.

My problem is that the local dealer refuses to replace it under warranty. The dealer in Singapore has also refused to assist, insisting that since the vehicle is no longer in Singapore, they cannot do anything about it!


I strongly feel that I am entitled to a replacement because the vehicle still falls within the warranty period. Any advice?

vettdvr

If all the dealers refuse warranty you will have to contact MB directly. Don't if the warranty on SBC is world wide or just regional.

Arontk

Thanks vettdvr. Would appreciate if you could provide any MB contact? I can't seen to find one on the internet.

edwinwalke

See if this helps. Has info for the general distributor in Kenya.

http://www3.mercedes-benz.com/mbcom_v4/ke/en.html