Sat Radio "updated stations"; now stuck and "acquiring signal"

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Apr 20, 2012 | 08:30 AM

#26

XXBogey

Junior Member

Joined: Feb 2012

Posts: 26

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From: Pittsburgh, Pa. USA

2011 E-350 Cab. CPO 10/2013

Sirius update.

Quote:

Originally Posted by XXBogey

So damn frustrating...I've had been an XM customer for over 6 years with never a problem with any vehicle. Sirius could learn a lesson from XM.

Working again this AM. Still hoping this fix will continue!!!

Apr 20, 2012 | 01:54 PM

#27

Barry45RPM

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Joined: Mar 2004

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From: Ft. Lauderdale Area, USA

2015 ML 350

Quote:

Originally Posted by XXBogey

So damn frustrating...I've had been an XM customer for over 6 years with never a problem with any vehicle. Sirius could learn a lesson from XM.

They're NOT 2 totally separate companies as far as upper management goes. Why would one be better than the other? (except for transmission/satellite differences)

Apr 20, 2012 | 01:58 PM

#28

Barry45RPM

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From: Ft. Lauderdale Area, USA

2015 ML 350

While we are still having the locked up satellite radio problem... My radio takes a long while before it will begin to play the last station listened to. I found that adjusting the volume level up for a second hastens the radio playing after (re)starting the car... as if removing it from mute. Not logical but it gives me music much sooner than if I do nothing but wait.

Apr 21, 2012 | 03:11 PM

#29

pfphipps

Member

Joined: Nov 2001

Posts: 216

Likes: 1

From: Albuquerque

2003 E320

Saturday, April 21, Sirius started working again in my car. All presets are gone but seems like all channels are operating. Of course, I never got the promised phone call to tell me it was working again. Or an e-mail. Or anything else that resembled an admission that there was ever a problem. I am still considering cancelling but will wait a while and see if I am still as mad later.

Apr 21, 2012 | 04:50 PM

#30

XXBogey

Junior Member

Joined: Feb 2012

Posts: 26

Likes: 0

From: Pittsburgh, Pa. USA

2011 E-350 Cab. CPO 10/2013

Sirius update.

[QUOTE=Barry45RPM;5158133]They're NOT 2 totally separate companies as far as upper management goes. Why would one be better than the other? (except for transmission/

I think they are two different operating systems. My experience with XM was absolutely trouble free. BTW my Sirius was fine today.
Fingers crossed.

Last edited by XXBogey; Apr 23, 2012 at 12:28 PM. Reason: Grammer

Apr 23, 2012 | 12:20 PM

#31

konigstiger

Out Of Control!!

Joined: Jul 2003

Posts: 15,901

Likes: 4,632

From: North Scottsdale, AZ

'71 Pinto

SiriusXM has established a process where they add the ESN of the affected vehicle to a "protected tier" they have established for these MB vehicles in their system. It prevents the radio from seeing the additional channels and thus solves the problem. Regional Manager names for direct customer interaction (they can fill you in on more detail should you need it).

Andy Henderson – Southeast – (954) 439-5584; andy.henderson@siriusxm.com
Brian Thomas – Midwest – (312) 351-3622; brian.thomas@siriusxm.com
Jay Valentich – Northeast – (202) 258-5844; jay.valentich@siriusxm.com
John Hoodless – West – (321) 356-0369; john.hoodless@siriusxm.com
Laura Scully – South Central – (512) 844-5376; laura.scully@siriusxm.com

Apr 23, 2012 | 03:33 PM

#32

XXBogey

Junior Member

Joined: Feb 2012

Posts: 26

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From: Pittsburgh, Pa. USA

2011 E-350 Cab. CPO 10/2013

Quote:

Originally Posted by konigstiger

THANKS for the Info.!!!!

Apr 23, 2012 | 06:07 PM

#33

DubVBenz

Thread Starter

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Joined: May 2006

Posts: 1,319

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From: Virginia

W212 M276 DELA 30 ; W211 M113k, W126 M117, W126 OM617, W211 OM642 ; R107 M117 X2, Sierra 1500 LZ0

Quote:

Originally Posted by konigstiger

Thanks once again, you're a never ending source of knowledge! BTW, mine started working sometime late last week along with everyone elses.

This "protected tier" is exactly the sort of exclusion group I was trying to explain to their techs, but no one could understand the means to the end.. Working in the IT world made it clear to me that this was probably a simple change.

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Apr 23, 2012 | 10:12 PM

#34

Barry45RPM

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Joined: Mar 2004

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From: Ft. Lauderdale Area, USA

2015 ML 350

Quote:

Originally Posted by DubVBenz

Thanks once again, you're a never ending source of knowledge! BTW, mine started working sometime late last week along with everyone elses..

Almost everone elses... I suspect mine's toast. It doesn't even respond to an activation signal from them... but help is on the way.

Apr 24, 2012 | 10:22 AM

#35

DubVBenz

Thread Starter

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Joined: May 2006

Posts: 1,319

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From: Virginia

W212 M276 DELA 30 ; W211 M113k, W126 M117, W126 OM617, W211 OM642 ; R107 M117 X2, Sierra 1500 LZ0

Quote:

Originally Posted by Barry45RPM

Almost everone elses... I suspect mine's toast. It doesn't even respond to an activation signal from them... but help is on the way.

Have them swap a dummy ESN on to your account while the vehicle is on and you can see the sky. Give it a few minutes and then have them swap your account back to your ESN. It will reset it and you'll be on the preview channel for a few minutes until it pulls down your station list.

Apr 27, 2012 | 03:02 PM

#36

Barry45RPM

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Joined: Mar 2004

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From: Ft. Lauderdale Area, USA

2015 ML 350

My Satellite problem has been fixed by Sirius, probably permanently. They do it by putting your SDARS unit's EIN into a "protected tier" in their computer system so that when they tell their system to send all the channels for free, our radios do not accept more than the total number of channels which our head units were designed to hold which causes them lock up.

If a service department changes out your Satellite radio receiver, you will have to advise Sirius to put the new receivers EIN into that protected tier.

Apr 15, 2014 | 10:43 AM

#37

JServidio

Newbie

Joined: Apr 2014

Posts: 8

Likes: 0

2014 GL 450, 2014 ML 350, 2017 GLS 450

I picked up a new ML last week and have had this issue a few times. The radio is stuck on "updating channels" and I can only listen to the last channel that was on. In searching of this issue, I came across this thread and am wondering if this is my issue as well. Since this thread is 2 years old, I would have hoped they resolved the issue by now.

Apr 15, 2014 | 11:38 AM

#38

rediesel

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Joined: Aug 2013

Posts: 1,365

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2006 E320 CDI 2014 C63 507 Coupe 2012 E550 4M 2016 E63s Wagon

This shouldn't be an issue in a 2014, only 2008 and earlier. You car is designed to handle the 160+ stations plus a bunch of other sat data (traffic, weather, etc.). There is probably an another issue. How long have you let it update? Is your account current (6 months free from sale date)? Perhaps have sirius send a refresh signal. If all else fails it is a 2014 take it in for service.

Apr 15, 2014 | 11:55 AM

#39

JServidio

Newbie

Joined: Apr 2014

Posts: 8

Likes: 0

2014 GL 450, 2014 ML 350, 2017 GLS 450

Thanks for confirming this, I was about to call Sirius to get my radio added to that protected tier. I did some more forum searching and this issue seems to be wide spread, there is a thread in the GLK forum about this exact issue. According to some folks, MB has acknowledged the issue and is working on a software fix. I am in the first week of my 6 month trial, so I haven't driven the car long enough yet to see if I just have to be patient with the update.

Apr 18, 2014 | 12:06 AM

#40

Danm1433

Junior Member

Joined: Apr 2014

Posts: 15

Likes: 0

From: Chicago

2014 ML 350

Ditto. I have the same issue in my 3 week old ML 350. Saw the GLK thread as well.

Dec 10, 2014 | 06:40 PM

#41

ucla95

Member

Joined: Jul 2008

Posts: 233

Likes: 3

E63S, RRS SVR

same issue here as well

Dec 16, 2014 | 07:35 PM

#42

j2nh

Junior Member

Joined: Nov 2002

Posts: 63

Likes: 6

GL63 AMG

Quote:

Originally Posted by rediesel

This is definitely an issue in 2014. Mine started a couple of weeks ago and seems to be getting progressively worse.

Most days no issue.
Some days, radio comes on to the last channel, gives the "updating channels" with spinning icon, and will continue like this until the car is shut down. Start the car back up and Sirius works fine. It happened to me twice today.

I tried turning off the radio while driving, waiting for a minute or two, turning it back on and the problem continues.
If I shut the car off completely, shut off engine, open door and then restart the problem is immediately resolved.

Since the fix that I have found involves the car and not the radio, I am inclined to think this is a Mercedes problem. I have 3 autos with Sirius, this is the only vehicle that has done this.

A quick Google search indicates this is a known problem with no real fix.

Dec 19, 2014 | 08:25 PM

#43

j2nh

Junior Member

Joined: Nov 2002

Posts: 63

Likes: 6

GL63 AMG

Happened again twice today.
I called Sirius and had them reflash my radio. Did not work.

Jan 24, 2015 | 01:35 PM

#44

johnflight1

Junior Member

Joined: Mar 2010

Posts: 26

Likes: 4

From: Las Vegas

CLK 55 AMG,88 124,96 sl500,06 ML350, 2007 CL600, 2015 Sprinter 3500.

Updating stations

My 2006 ML350 is having the same problem with updating stations at least 4 or 5 times a day. And when it is done it dumps you on sat station 1 hits.
Turning radio power on and off is no help as well as turning car on and off.No help!

Jan 24, 2015 | 02:57 PM

#45

konigstiger

Out Of Control!!

Joined: Jul 2003

Posts: 15,901

Likes: 4,632

From: North Scottsdale, AZ

'71 Pinto

Quote:

Originally Posted by johnflight1

My 2006 ML350 is having the same problem with updating stations at least 4 or 5 times a day. And when it is done it dumps you on sat station 1 hits. Turning radio power on and off is no help as well as turning car on and off.No help!

- Attempt to reset SDAR receiver by pulling f39 @ rear SAM http://workshop-manuals.com/mercedes...ns/page_17362/
- Contact SiriusXM following recommendation in above post 36 odd that this just started happening but they could have changed their update process.
- Receiver may need replacement (common), or antenna may be malfunctioning - definitive answer have someone check with MB DAS.