snm767

yes....just call your dealer with the VIN number and set up appointment

CaptMike

UPDATE to post #14

Nothing heard back from the service manager to date (approved or denied) from dropping off the required paperwork on 1/26/15

N_Jay

I have an 07, E350.
Should I bet getting a letter?

konigstiger

Yes, if it is not PZEV (code 917) docs: https://mbworld.org/forums/e-class-w...ml#post6297916

N_Jay

How long should I wait before pitching a b-tch?

balthus

Suggest that anyone bringing their car in to dealer for this, check on parts availability.

We took our 2004 wagon in 10 days ago and were told we'd get the work done under warranty as of today the dealership has no ETA on when the parts will come from Germany.

We had a service done that was coming up and some other work that of course popped up from the service but had been told the parts would be in a week ago.

I emailed again today to ask if they had an update & was told "Unfortunately, at this time I do not. We are still waiting to hear back from Mercedes on the ETA. Typically, we are able to track them through the system however with the overwhelming demand since the recall was released, they are showing out of stock but have been arriving at random. It usually takes 7-10 business days, but this case might be different. As soon as I know, I will be sure to let y’all know what we are looking at."

We do have a loaner but kind of odd that inventory system would not be up to date.

Thanks.

balthus

Update: our car has been at dealer since 2/6/15 & now being told that they earliest ETA on the tank delivery is 3/16/15 and no guarantee on that.

Yes we have a loaner but not happy about car sitting idle at dealership & being responsible for loaner for an indefinite period of time or 6+ weeks or longer.

Has anyone ever experienced anything like this?

I called customer service and had some snotty woman (case manager) from Mercedes in NJ call to tell me the ETA & when I asked if I could speak to a regional manager she said she was the highest person I could speak with at the company & that even if I wrote the CEO I would have to deal with her.

Really?

Any suggestions?

Thanks.

platinumblue

Balthus........

How far are you from Annapolis Maryland? The reason I asked you may want to consider trip. I had my 04 E320 done (2) weeks ago and provided with a loaner. Basically all parts were available and done in a day. Just a thought.[/U] PM me and to discuss. I can put you in touch with the Service Manager to look into this.

balthus

Thanks but far far away from Annapolis. It's interesting that some dealers have the parts and some do not.

r00kie

Same here. But I ended up paying out of pocket to replace the foam. I think MBUSA should reimburse since the cause was the fuel leak which took them awhile to authorize the warranty fix. In any case I plan to write corporate...does anyone know which address I should use to mail my request? (I am in California if that makes a difference).

konigstiger

http://mercedes-benz.custhelp.com/ if steadfast on writing, Email/Write lists Western Region office.

Long Islander

Are all years and models covered? If so, why didn't we all get the recall letter when the original poster got his letter back on Jan. 20? It's now over a month later, and I got no such letter.

Long Islander

What is PZEV?

konigstiger

Partial Zero-Emission Vehicles (code 917) – engine air filter housing contains second set of carbon filters; different fuel system charcoal filter, line feed to engine, tank and attachment parts, etc.

Critter

Anyone in Canada received a letter from MB.
Both cars are from Alabama, legally transferred to Canada.
Any ideas on which way to go?
No issues, but cars are hibernating now.
??

N_Jay

A marketing term for hybrids that makes engineers and mathematicians cringe!

cetialpha5

Yes, they could have at least called it practically zero instead of partial zero. Either it's zero or it's not, I'd hardly call more than zero partial zero.

Pzev was a CA thing with some Northeast states adopting it also. I think depending on the year, more states may be included. It's a very good emissions warranty, too bad it wasn't well marketed.

CaptMike

Just received the reimbursement check today.

Not for the full amount but within $50. I'm not going to ***** for the remainder.

JMGavin3rd

I didnt have so much luck today, they gave me a loaner and I paid 138$ for an initial check, then I was told my VIN falls under a list that doesnt apply to that extended warranty. I can only fill up the tank 3/4 of the way or it smells bad.. I had to call the regional MBUSA customer service so I could esscalate to corporate, because it needs to be done. 3450$ is what they quoted me at the dealer because the VIN is supposedly not part of the warranty. Cant wait til corporate calls me back monday and im gonna beg to get grandfathered in.

cetialpha5

What's your VIN? A 2009 should be covered unless you're a Pzev car in a non Pzev state. The extended warranty might not cover you because you're a pzev car and the pzev warranty should cover you. There are many threads where the dealer said pzev wasn't covered, but if it's less than 15 years and 150k, it should be covered under Pzev in a pzev state.

JMGavin3rd

WDBUF65X0B317101, im in Arizona. Mercedes Benz of Tucson to be exact. He initially said something about it being restored/salvage title, which shouldent matter anyway... then he said it was VIN specific, and thats what regional service said as well. So there are some that arnt covered under that 15 year extension?? and of course mine is one. thats so lame.

cetialpha5

That is 16 digits. There are 17 digits in a vin. I believe on a salvage vehicle they don't have to honor a regular warranty but I think on extended warranties it should still be covered, but that may be up to the manufacturer.

JMGavin3rd

WDBUF56X08B317101

N_Jay

A salvage title typically has NO warranty support.
Get thw dealer to tell exactly why it is not covered.
Then build a case for goodwill coverage. (Safety, reputation, etc.)

cetialpha5

Your car is a Pzev. Not sure if AZ was a Pzev state in 2008. You'd have to check the warranty booklet. If it was a salvage, then the dealer can deny coverage based on the salvage status. Depending on the type of accident, you could make a case to MB that it had nothing to do with why the tank failed. If it were a recall, they would still have to do the repair even if it were salvage, but that doesn't apply in this case. If AZ wasn't a Pzev state in 2008, then the 15/150k never applied to begin with, you end up with a shorter warranty which varied from state to state.