Just got a letter from MBUSA re: Tanks
Out Of Control!!
Joined: Jul 2003
Posts: 15,901
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From: North Scottsdale, AZ
'71 Pinto
Yes, if it is not PZEV (code 917) docs: https://mbworld.org/forums/e-class-w...ml#post6297916
Out Of Control!!
Joined: Aug 2010
Posts: 12,516
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From: Charlotte NC area
2019 WS222 S450 4-Matic / 2007 W211 E350 4Matic (Sold) / 2008 X164 GL320 CDI
Yes, if it is not PZEV (code 917) docs: https://mbworld.org/forums/e-class-w...ml#post6297916
Senior Member
Joined: Jun 2002
Posts: 257
Likes: 14
2023 E450 ALL-TERRAIN WAGON
Suggest that anyone bringing their car in to dealer for this, check on parts availability.
We took our 2004 wagon in 10 days ago and were told we'd get the work done under warranty as of today the dealership has no ETA on when the parts will come from Germany.
We had a service done that was coming up and some other work that of course popped up from the service but had been told the parts would be in a week ago.
I emailed again today to ask if they had an update & was told "Unfortunately, at this time I do not. We are still waiting to hear back from Mercedes on the ETA. Typically, we are able to track them through the system however with the overwhelming demand since the recall was released, they are showing out of stock but have been arriving at random. It usually takes 7-10 business days, but this case might be different. As soon as I know, I will be sure to let y’all know what we are looking at."
We do have a loaner but kind of odd that inventory system would not be up to date.
Thanks.
We took our 2004 wagon in 10 days ago and were told we'd get the work done under warranty as of today the dealership has no ETA on when the parts will come from Germany.
We had a service done that was coming up and some other work that of course popped up from the service but had been told the parts would be in a week ago.
I emailed again today to ask if they had an update & was told "Unfortunately, at this time I do not. We are still waiting to hear back from Mercedes on the ETA. Typically, we are able to track them through the system however with the overwhelming demand since the recall was released, they are showing out of stock but have been arriving at random. It usually takes 7-10 business days, but this case might be different. As soon as I know, I will be sure to let y’all know what we are looking at."
We do have a loaner but kind of odd that inventory system would not be up to date.
Thanks.
Senior Member
Joined: Jun 2002
Posts: 257
Likes: 14
2023 E450 ALL-TERRAIN WAGON
Update: our car has been at dealer since 2/6/15 & now being told that they earliest ETA on the tank delivery is 3/16/15 and no guarantee on that.
Yes we have a loaner but not happy about car sitting idle at dealership & being responsible for loaner for an indefinite period of time or 6+ weeks or longer.
Has anyone ever experienced anything like this?
I called customer service and had some snotty woman (case manager) from Mercedes in NJ call to tell me the ETA & when I asked if I could speak to a regional manager she said she was the highest person I could speak with at the company & that even if I wrote the CEO I would have to deal with her.
Really?
Any suggestions?
Thanks.
Yes we have a loaner but not happy about car sitting idle at dealership & being responsible for loaner for an indefinite period of time or 6+ weeks or longer.
Has anyone ever experienced anything like this?
I called customer service and had some snotty woman (case manager) from Mercedes in NJ call to tell me the ETA & when I asked if I could speak to a regional manager she said she was the highest person I could speak with at the company & that even if I wrote the CEO I would have to deal with her.
Really?
Any suggestions?
Thanks.
Junior Member
Joined: Mar 2006
Posts: 47
Likes: 0
From: California, Maryland
E320
Balthus........
How far are you from Annapolis Maryland? The reason I asked you may want to consider trip. I had my 04 E320 done (2) weeks ago and provided with a loaner. Basically all parts were available and done in a day. Just a thought.[/U] PM me and to discuss. I can put you in touch with the Service Manager to look into this.
How far are you from Annapolis Maryland? The reason I asked you may want to consider trip. I had my 04 E320 done (2) weeks ago and provided with a loaner. Basically all parts were available and done in a day. Just a thought.[/U] PM me and to discuss. I can put you in touch with the Service Manager to look into this.
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Senior Member
Joined: Jun 2002
Posts: 257
Likes: 14
2023 E450 ALL-TERRAIN WAGON
Balthus........
How far are you from Annapolis Maryland? The reason I asked you may want to consider trip. I had my 04 E320 done (2) weeks ago and provided with a loaner. Basically all parts were available and done in a day. Just a thought.[/U] PM me and to discuss. I can put you in touch with the Service Manager to look into this.
How far are you from Annapolis Maryland? The reason I asked you may want to consider trip. I had my 04 E320 done (2) weeks ago and provided with a loaner. Basically all parts were available and done in a day. Just a thought.[/U] PM me and to discuss. I can put you in touch with the Service Manager to look into this.
Thanks but far far away from Annapolis. It's interesting that some dealers have the parts and some do not.
Member
Joined: Oct 2004
Posts: 156
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2006 E55, 2015 ML350
Same here. But I ended up paying out of pocket to replace the foam. I think MBUSA should reimburse since the cause was the fuel leak which took them awhile to authorize the warranty fix. In any case I plan to write corporate...does anyone know which address I should use to mail my request? (I am in California if that makes a difference).
Out Of Control!!
Joined: Jul 2003
Posts: 15,901
Likes: 4,630
From: North Scottsdale, AZ
'71 Pinto
Super Member
Joined: May 2003
Posts: 967
Likes: 77
From: Long Island, New York
2018 E400 4matic Wagon
Are all years and models covered? If so, why didn't we all get the recall letter when the original poster got his letter back on Jan. 20? It's now over a month later, and I got no such letter.
Super Member
Joined: May 2003
Posts: 967
Likes: 77
From: Long Island, New York
2018 E400 4matic Wagon
Yes, if it is not PZEV (code 917) docs: https://mbworld.org/forums/e-class-w...ml#post6297916
Out Of Control!!
Joined: Jul 2003
Posts: 15,901
Likes: 4,630
From: North Scottsdale, AZ
'71 Pinto
MBWorld Fanatic!
Joined: Jul 2012
Posts: 1,556
Likes: 15
From: Canada
07 E63 + 07 CLK63CAB
Anyone in Canada received a letter from MB.
Both cars are from Alabama, legally transferred to Canada.
Any ideas on which way to go?
No issues, but cars are hibernating now.
??
Both cars are from Alabama, legally transferred to Canada.
Any ideas on which way to go?
No issues, but cars are hibernating now.
??
Out Of Control!!
Joined: Aug 2010
Posts: 12,516
Likes: 628
From: Charlotte NC area
2019 WS222 S450 4-Matic / 2007 W211 E350 4Matic (Sold) / 2008 X164 GL320 CDI
MBWorld Fanatic!
Joined: Feb 2014
Posts: 6,190
Likes: 1,549
From: MA
2008 E350 4Matic, 2011 E350 4matic
Pzev was a CA thing with some Northeast states adopting it also. I think depending on the year, more states may be included. It's a very good emissions warranty, too bad it wasn't well marketed.
Newbie
Joined: May 2016
Posts: 4
Likes: 0
2009 E350
I just brought my 07' E350 to the dealership to have them replace the O Ring I paid for this past summer, and had them replace it because of the Gas Fume smell inside the cabin. I paid $300. I figured it was a faulty O Ring and have always que
stioned the fact
that there should've been a recall. Guess what everybody? As of January 2015, Mercedes finally recalled all W211 gas tanks because of cracking and leaking gasoline!!! They are installing a new tank today at NO CHARGE!!! And they are refunding me the $300 I paid for the O Ring! If you have a W211 and have had the same Gasoline smell inside your car, call your local dealership or service center and let them know that this is finally recalled and can hopefully be fixed! If you already paid for a new tank before January 2015, then there should be a full refund from Mercedes! I should be getting my car back today and will let you all know if the new tank fixes the problem. Good luck to everybody!
stioned the fact
that there should've been a recall. Guess what everybody? As of January 2015, Mercedes finally recalled all W211 gas tanks because of cracking and leaking gasoline!!! They are installing a new tank today at NO CHARGE!!! And they are refunding me the $300 I paid for the O Ring! If you have a W211 and have had the same Gasoline smell inside your car, call your local dealership or service center and let them know that this is finally recalled and can hopefully be fixed! If you already paid for a new tank before January 2015, then there should be a full refund from Mercedes! I should be getting my car back today and will let you all know if the new tank fixes the problem. Good luck to everybody!
I didnt have so much luck today, they gave me a loaner and I paid 138$ for an initial check, then I was told my VIN falls under a list that doesnt apply to that extended warranty. I can only fill up the tank 3/4 of the way or it smells bad.. I had to call the regional MBUSA customer service so I could esscalate to corporate, because it needs to be done. 3450$ is what they quoted me at the dealer because the VIN is supposedly not part of the warranty. Cant wait til corporate calls me back monday and im gonna beg to get grandfathered in.
MBWorld Fanatic!
Joined: Feb 2014
Posts: 6,190
Likes: 1,549
From: MA
2008 E350 4Matic, 2011 E350 4matic
I didnt have so much luck today, they gave me a loaner and I paid 138$ for an initial check, then I was told my VIN falls under a list that doesnt apply to that extended warranty. I can only fill up the tank 3/4 of the way or it smells bad.. I had to call the regional MBUSA customer service so I could esscalate to corporate, because it needs to be done. 3450$ is what they quoted me at the dealer because the VIN is supposedly not part of the warranty. Cant wait til corporate calls me back monday and im gonna beg to get grandfathered in.
Newbie
Joined: May 2016
Posts: 4
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2009 E350
What's your VIN? A 2009 should be covered unless you're a Pzev car in a non Pzev state. The extended warranty might not cover you because you're a pzev car and the pzev warranty should cover you. There are many threads where the dealer said pzev wasn't covered, but if it's less than 15 years and 150k, it should be covered under Pzev in a pzev state.
MBWorld Fanatic!
Joined: Feb 2014
Posts: 6,190
Likes: 1,549
From: MA
2008 E350 4Matic, 2011 E350 4matic
That is 16 digits. There are 17 digits in a vin. I believe on a salvage vehicle they don't have to honor a regular warranty but I think on extended warranties it should still be covered, but that may be up to the manufacturer.
Newbie
Joined: May 2016
Posts: 4
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2009 E350
Out Of Control!!
Joined: Aug 2010
Posts: 12,516
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From: Charlotte NC area
2019 WS222 S450 4-Matic / 2007 W211 E350 4Matic (Sold) / 2008 X164 GL320 CDI
A salvage title typically has NO warranty support.
Get thw dealer to tell exactly why it is not covered.
Then build a case for goodwill coverage. (Safety, reputation, etc.)
Get thw dealer to tell exactly why it is not covered.
Then build a case for goodwill coverage. (Safety, reputation, etc.)
MBWorld Fanatic!
Joined: Feb 2014
Posts: 6,190
Likes: 1,549
From: MA
2008 E350 4Matic, 2011 E350 4matic
Your car is a Pzev. Not sure if AZ was a Pzev state in 2008. You'd have to check the warranty booklet. If it was a salvage, then the dealer can deny coverage based on the salvage status. Depending on the type of accident, you could make a case to MB that it had nothing to do with why the tank failed. If it were a recall, they would still have to do the repair even if it were salvage, but that doesn't apply in this case. If AZ wasn't a Pzev state in 2008, then the 15/150k never applied to begin with, you end up with a shorter warranty which varied from state to state.
