Originally Posted by tjts1

You're trying to talk sense to a bunch of 4 year olds. Good luck with that.

The FCP guarantee (it's not a warrantee) is completely worthless. Read the fine print.

Originally Posted by My_E350

Did you read the fine print? Its a pretty simple process and guarantee...whatever you buy is guaranteed for life. Buy a part, if the part wears, go back to FCP buy a new one, fill out a form, ship old part back, receive refund. Not that hard nor confusing. I've used FCP's Guarantee multiple times for everything ranging from motor oil to motor mounts, its legitimate.

Originally Posted by tjts1

LOL if you believe that I've got a bridge to sell you. A sucker is born every day.

A couple of years ago I purchased a cooling system upgrade for my vehicle through FCP Euro, I chose FCP Euro because they offer a lifetime warranty on everything they sell. Fast forward to may when I ordered the kit again. I received my kit and installed the new parts and put all the old parts that were being sent into warranty in the packages they were sent as requested by FCP Euro. Next I filled out the return form and packed everything neatly in a box and shipped it off on 5/21/2018. The package was received and signed for by “W. W***” on 5/24/2018. On their website FCP says it takes just a few days to get everything processed so after several days I sent their customer service department an email and ask what the status of the return is. I was connected to Patrick H***** and he asked for my tracking number and what parts I returned so he could track them down. His responses were very prompt at first which started to slow to a frequency of once every two days or so always at the very end of the work day. But back to where I left off. After giving him the tracking number and all the documentation requested he informed me that the package was never at their facility. I did some investigation into the issue and discovered it was actually signed for by someone at FCP Euro by the name of “W. W***” I downloaded the documentation from ******* website and sent it to patrick and he informed me that because they receive a high volume of packages sometimes they sign for things without verifying they are on the shipment pallet. He told me to file a claim with ***** which frustrated me because at this point I knew ***** was not going to do anything for me because the package had been signed for. I let him know that and I asked for his supervisors contact information. He responded saying that his supervisor agreed that I would need to file claim formally with ***** but he did not send his supervisors contact information as requested. I collected myself and decided I would go through the motions so that we could get this issue resolved, it had tied up a lot of my time and there was no sense in arguing. I filed the claim and a few days later I got a response from ***** saying that they had confirmed that the package had been delivered and that the claim had been closed. I contacted Patrick again to let him know that I had gone through all the motions and that all fingers were pointing to an internal issue at FCP and that I believed that it wasn’t fair to make the customer go through all this hassle despite their “no hassle returns” they advertise on their website. I asked him to CC his supervisor with all future emails now that all the checkboxes had been ticked and he responded telling me that the package never arrived and that he would send whatever documentation that would be needed to resolve the claim with *****. The claim has been closed so furter documentation would be of no use. The total amount of money in question is $250.62 and at this point Patrick has not responded for 3 days despite me saying in the last message that if they didn’t have a resolution for me by friday I would be escalating the issue. I don’t know what to do at this point but it is an issue that I’m certain the Better Business Bureau needs to know about. I have all the documentation, emails, ***** documents, and FCP Euro documents and if any of those documents are needed during this investigation I would me more than happy to provide them.

Originally Posted by tjts1

https://www.bbb.org/us/ct/milford/pr...093/complaints

Good luck collecting on that "guarantee" sucker.

Originally Posted by tjts1

https://www.bbb.org/us/ct/milford/pr...093/complaints

Good luck collecting on that "guarantee" sucker.

Originally Posted by pittsdriver;[url=tel:7316787

7316787[/url]]Yes you can find the mounts online for a wide range of prices and who knows what the quality is. That being said the cost on the parts was less than half the total bill. Did I overpay for the parts?....maybe; however, unless I think I'm being screwed hard it's better to go with the flow since they are in a great position to take advantage on the next repair if they want to. They know that I'm very familiar with my car and what parts cost by the way I talk to them. They know I have a scanner and can read codes when a light comes on because I tell them what codes I saw. I don't tell them how to fix my car but I let them know I'm not clueless.

Originally Posted by ptkacik

I have a 2005 E320 CDI with 235k miles and original motor mounts.

Do you really have to remove the engine supports to get the motor mounts out?

Is there a way to identify which mount is bad or do you just assume you need them all?

Thanks,
Peter

Originally Posted by pittsdriver

I have a 2006 e320 CDI with 185,000 miles. Today I had the motor and transmission mounts replaced at my indy shop for $802. I was happy to pay that amount because last time they failed at around 90,000 miles I seem to recall paying the dealer $1500+/- for this job!

I see these threads on this forum about motor mounts, vibration, grinding noises, etc. DON'T ignore this because letting vibration occur over time will break other things.

In my case I didn't notice the increase in vibration over time because it was so slight until last week on a cold morning the car was chattering like, well like an old school diesel Benz and I immediately knew what was wrong.