Abnormal wear on MBTex seats?
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Joined: Nov 2009
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From: Southeastern USA
2010 E350 Luxury Sedan, Engine 272 (V6)
Abnormal wear on MBTex seats?
Have had my E350 with gray interior for four months and 2,200 miles.
It seems the door side bolster on the driver's seat is wering more than it should. Almost see a darker color coming through on the "bumps".
It is NOT transfer from pants, especially as I do not even own blue jeans.
Anybody else seen this?
Plan to show it to dealer when I take it in for the free tire rotation before 5K.
It seems the door side bolster on the driver's seat is wering more than it should. Almost see a darker color coming through on the "bumps".
It is NOT transfer from pants, especially as I do not even own blue jeans.
Anybody else seen this?
Plan to show it to dealer when I take it in for the free tire rotation before 5K.
Last edited by El Cid; Mar 30, 2010 at 03:48 PM. Reason: spelling
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Joined: Aug 2009
Posts: 59
Likes: 7
2020 GLE 450 4Matic, 2018 Jaguar F-Type R Convertible
Yeah, I have the grey MBTex as well, and the part of the seat-back where the lumbar support is has worn through. The blue jean discoloration wipes off from the other areas of the seat, but this area looks like the bumps have been worn through, as you described. It is dark underneath the "bumps". I've tried everything to get that cleaned, but nothing has worked - leather cleaner, vinyl cleaner, carpet cleaner, soap and water, etc... Even tried a small area with those white Mr Clean pads. Nothing. I think the edge of my leather belts has caused abrasions and has broken down the MBTex and has caused this bizarre discoloration.
When I took my car in for service recently, the M-B service writer told me that Mercedes won't do anything - she has seen it before, that I was free to write M-B, but not to expect anything.
Let me know if you get anywhere....
When I took my car in for service recently, the M-B service writer told me that Mercedes won't do anything - she has seen it before, that I was free to write M-B, but not to expect anything.
Let me know if you get anywhere....
Thread Starter
MBWorld Fanatic!
Joined: Nov 2009
Posts: 2,616
Likes: 160
From: Southeastern USA
2010 E350 Luxury Sedan, Engine 272 (V6)
Yeah, I have the grey MBTex as well, and the part of the seat-back where the lumbar support is has worn through. The blue jean discoloration wipes off from the other areas of the seat, but this area looks like the bumps have been worn through, as you described. It is dark underneath the "bumps". I've tried everything to get that cleaned, but nothing has worked - leather cleaner, vinyl cleaner, carpet cleaner, soap and water, etc... Even tried a small area with those white Mr Clean pads. Nothing. I think the edge of my leather belts has caused abrasions and has broken down the MBTex and has caused this bizarre discoloration.
When I took my car in for service recently, the M-B service writer told me that Mercedes won't do anything - she has seen it before, that I was free to write M-B, but not to expect anything.
Let me know if you get anywhere....
When I took my car in for service recently, the M-B service writer told me that Mercedes won't do anything - she has seen it before, that I was free to write M-B, but not to expect anything.
Let me know if you get anywhere....
Junior Member
Joined: Aug 2009
Posts: 59
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2020 GLE 450 4Matic, 2018 Jaguar F-Type R Convertible
Had an RX-7 convertible with leather seats several years ago. The side bolsters on the seat bottom wore really quickly, but it was more of a cracking thing. The side bolster was really high and I slid over it every time I got into/out of car. Mazda replaced driver's seat "cover," but it still wore again after a while.
Thread Starter
MBWorld Fanatic!
Joined: Nov 2009
Posts: 2,616
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From: Southeastern USA
2010 E350 Luxury Sedan, Engine 272 (V6)
MBUSA Customer Care
Yeah, I have the grey MBTex as well, and the part of the seat-back where the lumbar support is has worn through. The blue jean discoloration wipes off from the other areas of the seat, but this area looks like the bumps have been worn through, as you described. It is dark underneath the "bumps". I've tried everything to get that cleaned, but nothing has worked - leather cleaner, vinyl cleaner, carpet cleaner, soap and water, etc... Even tried a small area with those white Mr Clean pads. Nothing. I think the edge of my leather belts has caused abrasions and has broken down the MBTex and has caused this bizarre discoloration.
When I took my car in for service recently, the M-B service writer told me that Mercedes won't do anything - she has seen it before, that I was free to write M-B, but not to expect anything.
Let me know if you get anywhere....
When I took my car in for service recently, the M-B service writer told me that Mercedes won't do anything - she has seen it before, that I was free to write M-B, but not to expect anything.
Let me know if you get anywhere....
You could call MBUSA Customer Care and if not satisfied with initial response, tell the rep. that you want an Executive Case Manager to call you.
Apparently MBUSA does NOT make appointments for regional/district representatives to meet with customers to discuss their problems and look at the vehicles. It is all up to the dealer service manager.
Last edited by El Cid; Apr 3, 2010 at 01:43 PM. Reason: corrections
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From: Philadelphia area
2010 ML550, 2010 E350 4M, 1966 Corvette Convt C2
Tex or leather should not wear like that. My take is that its some sort of dirt. Try cleaning the area with a good upholstry cleaner and it may come off. The ash by the way is not real popular and it looks to me like its dirty when its actually clean. Years ago had a W210 with ash and it just looked soiled all the time. That was leather.
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Out Of Control!!
Joined: Jul 2003
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From: North Scottsdale, AZ
'71 Pinto
Junior Member
Joined: Aug 2009
Posts: 59
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2020 GLE 450 4Matic, 2018 Jaguar F-Type R Convertible
Waiting until I have more miles on it and going to dealer anyway-probably another 3 months or so.
You could call MBUSA Customer Care and if not satisfied with initial response, tell the rep. that you want an Executive Case Manager to call you.
Apparently MBUSA does NOT make appointments for regional/district representatives to meet with customers to discuss their problems and look at the vehicles. It is all up to the dealer service manager.
You could call MBUSA Customer Care and if not satisfied with initial response, tell the rep. that you want an Executive Case Manager to call you.
Apparently MBUSA does NOT make appointments for regional/district representatives to meet with customers to discuss their problems and look at the vehicles. It is all up to the dealer service manager.
Junior Member
Joined: Aug 2009
Posts: 59
Likes: 7
2020 GLE 450 4Matic, 2018 Jaguar F-Type R Convertible
Tex or leather should not wear like that. My take is that its some sort of dirt. Try cleaning the area with a good upholstry cleaner and it may come off. The ash by the way is not real popular and it looks to me like its dirty when its actually clean. Years ago had a W210 with ash and it just looked soiled all the time. That was leather.
I have tried a variety of leather and vinyl cleaners, carpet cleaners, and even a Magic Eraser in a small test area. Nothing.
I'm going to see if I can get a digital photo of this area...
Out Of Control!!
Joined: Jul 2003
Posts: 15,901
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From: North Scottsdale, AZ
'71 Pinto
PM your email address so I can forward information that may assist in obtaining warranty coverage.
MBWorld Fanatic!
Joined: Nov 2001
Posts: 4,260
Likes: 6
From: Philadelphia area
2010 ML550, 2010 E350 4M, 1966 Corvette Convt C2
Unfortunately, a close look at this area shows that the ash gray area has been removed, exposing the under-layer. More like when car paint is scraped and the clear coat and base color coat are removed, exposing primer or bare metal. I wish it were only dirt.
I have tried a variety of leather and vinyl cleaners, carpet cleaners, and even a Magic Eraser in a small test area. Nothing.
I'm going to see if I can get a digital photo of this area...
I have tried a variety of leather and vinyl cleaners, carpet cleaners, and even a Magic Eraser in a small test area. Nothing.
I'm going to see if I can get a digital photo of this area...
Junior Member
Joined: Aug 2009
Posts: 59
Likes: 7
2020 GLE 450 4Matic, 2018 Jaguar F-Type R Convertible
Sadly, no. I use a warm soapy paper towel to clean the rest of the blue jean stains off the other areas of the seat. I think this is an abrasion from where the lumbar support protrudes, and my belt hits it, causing wear of the material.
Thread Starter
MBWorld Fanatic!
Joined: Nov 2009
Posts: 2,616
Likes: 160
From: Southeastern USA
2010 E350 Luxury Sedan, Engine 272 (V6)
Appears to be same
Not showing up anywhere else on seats.
M-B USA and dealer are very specific. Use very, very diluted detergent and water to clean seats.
