HTC Droid Incredible won't work with E550
Thread Starter
Newbie
Joined: Mar 2010
Posts: 13
Likes: 1
From: Sarasota, FL
2018 E63s Wagon
HTC Droid Incredible won't work with E550
I spent an hour yesterday at the local M-B dealership... They can't seem to get my new HTC Droid Incredible to work with the bluetooth in my 2010 E550. My wife is giving me a hard time becuase her new phone linked on the first try with her new Acura MDX.
Is there any fix to this? How long does it take M-B to come up with a software fix? How come the Germans aren't keeping up with the Japanese in car electronics???
Any help out there?
Is there any fix to this? How long does it take M-B to come up with a software fix? How come the Germans aren't keeping up with the Japanese in car electronics???
Any help out there?
Senior Member
Joined: Nov 2009
Posts: 345
Likes: 0
From: NY
2010 E550 4matic, 2008 MDX, 2011 335i Vert
could their be a quirk with the Droid or yours in particular where a firmware update could make a difference? you didnt mention if your wife also has same phone. Had no problem with iPhone 4 and 3gs and blackberries in my e550. We also have an MDX (08) and I generally find the the system works/sounds better in the benz.
I agree though - in general benzes and a bmw 650 vs japanese cars I've owned the Japanese tend to have much more reliable electronics. My 650 in particular was a basket case.
I agree though - in general benzes and a bmw 650 vs japanese cars I've owned the Japanese tend to have much more reliable electronics. My 650 in particular was a basket case.
MBWorld Fanatic!
Joined: Jul 2002
Posts: 2,677
Likes: 3
From: California
i535
What kind of problem do you have? Pairing? Syncing address book? Yes, MB has problem with BT, my HTC touch can be only paired with certain glitches sometimes. However it is fully functional with BMW BT including address book, call waiting and so on. So I would recommend to take simpler phone for your wife.
Regarding sound quality, I do not have MDX so can't compare, but MB has very good sound quality for calls, I have no complains.
Regarding sound quality, I do not have MDX so can't compare, but MB has very good sound quality for calls, I have no complains.
Thread Starter
Newbie
Joined: Mar 2010
Posts: 13
Likes: 1
From: Sarasota, FL
2018 E63s Wagon
The phone simply won't pair. The phone can see the car and the car can see the phone but they won't pair. I can't do anything on the phone.
My comment about the MDX above -- my wife and i bought identical phones and she has full function in her car.
The local M-B folks said they would look into the problem but I haven't heard back from them yet.
My comment about the MDX above -- my wife and i bought identical phones and she has full function in her car.
The local M-B folks said they would look into the problem but I haven't heard back from them yet.
MBWorld Fanatic!
Joined: Jul 2002
Posts: 2,677
Likes: 3
From: California
i535
When I raised problem with my phone to MB, I got answer that pair is only critical and has to be fixed, the rest functionality isn't guaranteed. I have also pairing problem with my HTC. The time I need to type secret code is very limited, just few seconds, so pairing doesn’t happen unless I am very quick. I use very simple code like 1111, so I succeed after several attempts.
I guess MDX and BMW use the same electronic vendor, it is why the makes support the phones without a problem.
I guess MDX and BMW use the same electronic vendor, it is why the makes support the phones without a problem.
Junior Member
Joined: May 2007
Posts: 17
Likes: 0
From: Valencia, California
08 SL550 & 11 535i
I have an HTC Evo and it was pairing with my 2010 E350 perfectly for the last few weeks. Today it decided to not pair up so I tried everything, including deleting it from the list, and now I cannot get it to authorize the phone. The car sees the phone, requests the password which I put into both the car and the phone, then it says cannot authorize phone after about 30 seconds.... I updated to the android 2.2 firmware a week or so ago so I am wondering if that had some effect on it.... Sucks that it goes from working fine to not at all in one day.
Junior Member
Joined: Mar 2010
Posts: 16
Likes: 3
2010 GL450 E550W4
It has to do with Android 2.1 which has an incomplete Bluetooth implementation. I currently am using a Droid Eris with OS 1.5. The day I picked up my 2010 E550, my sales rep could not get it to pair either. We tried for 30 minutes - he sheepishly had to give up. Just too bad as I came from an '09 X5 whose Bluetooth was flawless. Want the kicker? Android 2.1 works in my 2010 GL450 - figure that one out. Once I reverted back to Android 1.5, everything was gold again.
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Member
Joined: Jun 2010
Posts: 195
Likes: 0
From: San Diego
02 CLK430
Another thing to try is remove it from the list of phones on the head unit. Remove the battery from the phone. Put battery back in, let the phone start up and try pairing it. Has worked a few times with 204, 212,etc..
Junior Member
Joined: May 2007
Posts: 17
Likes: 0
From: Valencia, California
08 SL550 & 11 535i
I was finally able to get it to connect but now every time it connects, the phone prompts me that MB bluetooth wants to access the phonebook of the phone. If I say yes, it disconnects and I have to completely delete it from the comand and re-add it again. If I say no, it connects and everything works fine but each time I get in the car and the phone reconnects, it prompts me to answer that question again. I check the box on the prompt that says always do not connect, but it still asks again each time. I guess I'll run it by the dealer this week because the ML does not ask that question and simply connects each time like mine used to... Such a pain to deal with this stuff.
Junior Member
Joined: Dec 2009
Posts: 22
Likes: 0
2010 E 550 Sedan 4matic
I have the HTC EVO running Android 2.2 which pairs all the time with my E550 but I can't access the address book on the phone (i.e. previous phone calls, etc. which I could access on my HTC Hero running 1.5). Mind you, it imports it just fine and I can dial using my MB address book.
Also, when first trying to pair it took me a little while getting the right order of phone/car recognizing each other. To be honest, I am not sure what the order that finally works was but I remember it being glitchy at first (running Android 2.1).
I have NOT had anything happen differently since the 2.2 upgrade a couple of weeks ago so I doubt that is the cause of the new problems.
Also, when first trying to pair it took me a little while getting the right order of phone/car recognizing each other. To be honest, I am not sure what the order that finally works was but I remember it being glitchy at first (running Android 2.1).
I have NOT had anything happen differently since the 2.2 upgrade a couple of weeks ago so I doubt that is the cause of the new problems.
Junior Member
Joined: Mar 2010
Posts: 16
Likes: 3
2010 GL450 E550W4
I have the HTC EVO running Android 2.2 which pairs all the time with my E550 but I can't access the address book on the phone (i.e. previous phone calls, etc. which I could access on my HTC Hero running 1.5). Mind you, it imports it just fine and I can dial using my MB address book.
Also, when first trying to pair it took me a little while getting the right order of phone/car recognizing each other. To be honest, I am not sure what the order that finally works was but I remember it being glitchy at first (running Android 2.1).
I have NOT had anything happen differently since the 2.2 upgrade a couple of weeks ago so I doubt that is the cause of the new problems.
Also, when first trying to pair it took me a little while getting the right order of phone/car recognizing each other. To be honest, I am not sure what the order that finally works was but I remember it being glitchy at first (running Android 2.1).
I have NOT had anything happen differently since the 2.2 upgrade a couple of weeks ago so I doubt that is the cause of the new problems.
Glad to hear that 2.2 is working for you. Phone books can be imported to COMAND through the use of a memory card.
Member
Joined: Jan 2009
Posts: 178
Likes: 0
From: Westchester County, NY
'11 E550 4MATIC, '07 Suzuki SV1000S
Droid X
Hoping this all works out because I just got back from the Verizon store and HOLY S.... the Droid X makes my BB Storm look like a bag phone. Looking to place my order, but will let it coincide with the arrival of my '11 E350 so I have 30 days to switch to another phone if it doesn't work.
Newbie
Joined: Feb 2010
Posts: 2
Likes: 0
From: Watertown, MA
C300
HTC Eris Droid version 2.1 does not work with 2010 C300
It seems like lot's of MB owners are having trouble with the Google bluetooth phone connections. I can tell you for certain, having spent considerable time with both MB and Verizon that the Droid HTC Eris worked just fine when I was running version 1.5 of the software. The moment I upgraded to 2.1, it stopped working and NO ONE has been able to fix it. The Verizon tech took my phone out to his car, paired the phone, connected, called the store and said "Software incompatibility problem, not our fault." Took the car to MB, talked to electronics tech, who said "Oh, there's no power coming off your bluetooth antenna, it's compatible but it a hardware problem, not our fault."
My advice is to avoid buying an Android phone if you own a MB. Being in the software business, I can tell you that Google doesn't know hoo haa about firmware or operating systems. Virtually any other phone will pair and connect. So now I can pay full retail ($500+) for a new smart phone and $160 to cancel the old phone line.
My advice is to avoid buying an Android phone if you own a MB. Being in the software business, I can tell you that Google doesn't know hoo haa about firmware or operating systems. Virtually any other phone will pair and connect. So now I can pay full retail ($500+) for a new smart phone and $160 to cancel the old phone line.
MBWorld Fanatic!
Joined: Feb 2007
Posts: 2,550
Likes: 745
From: Cary, NC
2024 AMG EQE SUV , 2021 E63S Wagon - gone, 2018 E63S Sedan - gone
My Motorola Droid running android 2.2 pairs fine with my 2011 E550. Shares the address
book from the phone as well as business cards. No mods needed. Just worked
book from the phone as well as business cards. No mods needed. Just worked
MBWorld Fanatic!
Joined: Jul 2002
Posts: 2,677
Likes: 3
From: California
i535
I guess here is more Benz problem than Google. All my phones have no problem to pair, synchronize AB, call waiting and other features with BMW. I know it is cheaper to replace phone than car, but next time buy BMW and you won't have problems with phones.
MBWorld Fanatic!
Joined: Sep 2008
Posts: 4,336
Likes: 8
Porsche 991S, Cayenne S, 1972 BMW 3.0CS E9 Coupe
(LOL. What's more important to me? The phone or the car?
)
Junior Member
Joined: Mar 2010
Posts: 16
Likes: 3
2010 GL450 E550W4
Check out this link: http://forum.androidcentral.com/htc-...rizon-rom.html
It worked for me.
Good luck!
MBWorld Fanatic!
Joined: Jul 2002
Posts: 2,677
Likes: 3
From: California
i535
My Windows mobile phone perfectly works with BMW and other cars, all functions are available and I can do call just speaking a name from address book. Why the same phone can be only paired with MB and nothing more? Yes, if my primary car was MB, then I was pushed to change a phone. It looks like MB has certain hidden agreement with certain phone vendors. I have no other explanation.
Member
Joined: Jan 2009
Posts: 178
Likes: 0
From: Westchester County, NY
'11 E550 4MATIC, '07 Suzuki SV1000S
Droid X Bluetooth
Droid X linked up fine with my 09 GL - would fully expect that it do the same with the 11-E - arrived at dealership...waiting on tint to pick up...hopefully this weekend.
Newbie
Joined: May 2007
Posts: 1
Likes: 0
From: Newport Beach, CA
2011 E350 Sedan
It won't work with my 2011 E350 either !!! Worked just fine with my 2009 E350....even the salesman was able to pair his Motorola Droid X. Mine will pair, then seems to create a conflict with the Bluetooth audio player in the phone (even after I deselect it to play audio) the audio player plays random music on my phone, then screws up the Bluetooth of the phone too !! I have to do a battery pull to get the phone to work properly after. Sucks.
Former Vendor of MBWorld
Joined: Mar 2011
Posts: 1,199
Likes: 6
From: Atlanta
05 CL65 AMG, 07 Ferrari F430, 03 Range Rover HSE
Those are well known Droid operating system issues. Unfortunately Google is not happy with the Droid vendors for modifying the platform too much and not following the standard. We are continually playing cat and mouse with Droid vendors and Bluetooth profiles in our own devices we make for Mercedes, Porsche, Audi and BMW. It is very much the wild west when it comes to Droid. Hopefully these guys will get it all in control. Blackberry and Apple are not all wrong for controlling the system, it makes for a better and more constant and stable user experience.
Member
Joined: Nov 2007
Posts: 244
Likes: 2
From: Texas
2014 E350 Coupe Steel Gray
I had all of these issues and more (I have an EVO Shift). One day it suddenly stopped streaming audio and then stopped pairing the phone altogether. Removing it from the BT list doesn't work, you have to delete the BT memory from the phone.
To do this, go to Settings, Applications, Bluetooth Share. Clear Data and then try to re-pair. Before I re-paired, I deleted the phone from the car and then rebooted the phone. It will go through the questions again about allowing access to the phonebook. After this, it also FINALLY downloaded all of my phonebook. Has worked flawlessly ever since.
To do this, go to Settings, Applications, Bluetooth Share. Clear Data and then try to re-pair. Before I re-paired, I deleted the phone from the car and then rebooted the phone. It will go through the questions again about allowing access to the phonebook. After this, it also FINALLY downloaded all of my phonebook. Has worked flawlessly ever since.
