Returning a vehicle to the dealer?
Thread Starter
Junior Member
Joined: Feb 2004
Posts: 15
Likes: 1
Returning a vehicle to the dealer?
We recently purchased a 2010 model E350 from the dealership and are regretting it. The car has faded trim pieces that the salesman did not tell us about until we were purchasing the car and he did not completely go over the car with us. We are concerned that since it is already having problems that we will have more problems with the car.
We literally purchased it under a week ago. Does anyone know if there is a buyback option or an option to change our minds? I know legally there always is a certain time period to do this. We live in Georgia for what it is worth.
We literally purchased it under a week ago. Does anyone know if there is a buyback option or an option to change our minds? I know legally there always is a certain time period to do this. We live in Georgia for what it is worth.
MBWorld Fanatic!
Joined: Apr 2007
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From: Orlando, FL
2026 AMG GT63 Pro
We recently purchased a 2010 model E350 from the dealership and are regretting it. The car has faded trim pieces that the salesman did not tell us about until we were purchasing the car and he did not completely go over the car with us. We are concerned that since it is already having problems that we will have more problems with the car.
We literally purchased it under a week ago. Does anyone know if there is a buyback option or an option to change our minds? I know legally there always is a certain time period to do this. We live in Georgia for what it is worth.
We literally purchased it under a week ago. Does anyone know if there is a buyback option or an option to change our minds? I know legally there always is a certain time period to do this. We live in Georgia for what it is worth.
MBWorld Fanatic!
Joined: Feb 2010
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From: North CA
2021 E63S and 2025 GT63
Yes, you can
We recently purchased a 2010 model E350 from the dealership and are regretting it. The car has faded trim pieces that the salesman did not tell us about until we were purchasing the car and he did not completely go over the car with us. We are concerned that since it is already having problems that we will have more problems with the car.
We literally purchased it under a week ago. Does anyone know if there is a buyback option or an option to change our minds? I know legally there always is a certain time period to do this. We live in Georgia for what it is worth.
We literally purchased it under a week ago. Does anyone know if there is a buyback option or an option to change our minds? I know legally there always is a certain time period to do this. We live in Georgia for what it is worth.
Super Member
Joined: Jun 2010
Posts: 509
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From: NorCal
Black W212 E550
http://wiki.answers.com/Q/Can_you_re...rs_of_purchase
Last edited by fromthebeginnin; Dec 10, 2010 at 12:28 AM.
MBWorld Fanatic!
Joined: Oct 2006
Posts: 2,240
Likes: 5
From: New Jersey
E550 4MATIC
We recently purchased a 2010 model E350 from the dealership and are regretting it. The car has faded trim pieces that the salesman did not tell us about until we were purchasing the car and he did not completely go over the car with us. We are concerned that since it is already having problems that we will have more problems with the car.
We literally purchased it under a week ago. Does anyone know if there is a buyback option or an option to change our minds? I know legally there always is a certain time period to do this. We live in Georgia for what it is worth.
We literally purchased it under a week ago. Does anyone know if there is a buyback option or an option to change our minds? I know legally there always is a certain time period to do this. We live in Georgia for what it is worth.
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Out Of Control!!
Joined: Jun 2008
Posts: 10,557
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From: Earth
Porsche Macan S SportDesign / Ex M-B's: 11 & 10 & 06 E350's, 02 S500
Interested to know about what problems you're experiencing as well.
I'm assuming your speaking of wood trim being faded? Weirdly, this seems relatively common with the 212's. Easy to get that replaced under Warranty, if you make a fuss.
I'm assuming your speaking of wood trim being faded? Weirdly, this seems relatively common with the 212's. Easy to get that replaced under Warranty, if you make a fuss.
MBWorld Fanatic!
Joined: Nov 2001
Posts: 4,260
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From: Philadelphia area
2010 ML550, 2010 E350 4M, 1966 Corvette Convt C2
Actually I blame you for missing what you say are faded trim pieces. These are easilly and inexpensively replaced. I think you are having a major case of buyers remorse and are looking for any reason to return this car. On the other hand if you are that fussy perhaps you ought to buy a new one. That may give you an even larger case of buyers remorse.
MBWorld Fanatic!
Joined: Jul 2010
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From: Colorado
07' SL65, 04' E55, 03' Evo8, 08' GSXR, DSM's...
You "should" be able to return it within a certain time frame. I think here in Colorado it is almost two weeks if i recall. But not to sound like an ***, but it is your responsibility to completely look over a car you are buying rather than taking a salesman word for it. Never trust what they say. Good luck on getting it resolved.
Aaron
Aaron
Super Member
Joined: May 2010
Posts: 519
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From: Chicago and NorCal
Titleist
No Response
Two posts only, and no responses to the questions that have been asked in here. I don't know how real the problems are or how sincere the OP's request for help is, but...
My advice is to go to the dealer and talk to them first as a first step. In many states, you sign an arbitration clause, and while this may not be your only recourse ultimately, I think approaching the Dealer will get you further than not doing so.
If your problems are real, I sympathize with you and wish you the best in reaching resolve.
My advice is to go to the dealer and talk to them first as a first step. In many states, you sign an arbitration clause, and while this may not be your only recourse ultimately, I think approaching the Dealer will get you further than not doing so.
If your problems are real, I sympathize with you and wish you the best in reaching resolve.
MBWorld Fanatic!
Joined: Jul 2009
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From: Ontario,Canada
...24 GLE53
I think you are having buyer's remorse. Your problem is minor and easily fixed. I am not familiar with the laws of your state but if I were the dealer I would not take the car back. I'm assuming you are an adult and as such should live by your commitments.
Senior Member
Joined: May 2010
Posts: 266
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From: Massachusetts
2010 Mercedes-Benz E350 4matic
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Joined: Jul 2002
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From: California
i535
2.At the time of purchase, the new motor vehicle dealer shall provide the consumer with a written statement that explains the consumer's rights under this article. The statement shall be written by the administrator and shall contain information regarding the procedures and remedies under this article.
It looks like this information wasn't provided, so can can be returned just for sake of that.
It looks like this information wasn't provided, so can can be returned just for sake of that.
Senior Member
Joined: Jan 2010
Posts: 425
Likes: 0
E350 Coupe
It probably appeared somewhere in the stack of paperwork you sign when you buy a car. If Zakiu is like me when it comes to purchasing time I don't read all the paperwork I'm concerned with the price and financing and that's about it. I think that Zakiu needs to provide a few more details on exactly what he means by faded trim. I find it kind of odd that he's made a post, received several helpful replies but, has not posted any more info. I'm afraid Dema that your blanket statement that MB dealers are not honest is not true. I'm sure there are good one's and one's that might not be so good. My dealer provided a demo ride explained all the features individually to both my wife and myself set up our individual seating, mirrors, etc, provided the service manager's card and of course his card if I had any questions. Why did you lease an MB when every one of your posts demeans MB and sings the praises of other manufacturers.
Last edited by steelgrey; Dec 11, 2010 at 05:55 PM.
Senior Member
Joined: Dec 2008
Posts: 312
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C350 Elegance
Zakiu:
I think you got into a sticky wicked that caught in the web of dissatisfied customers.
The Federal Law gives you 48 hours from the time you place an order, pay a deposit, or initiate the purchase of a vehicle, to change your mind and cancel the transaction for no reason. This places costs to you, or cancels your rights to cancel the operation without cause, when you took possession and the vehicle has been patented in your favor.
The Lemon Law takes then over for one year or 12,000 miles, to give you rights for having your vehicle repaired without cost to you, or replaced, to correct any manufacturing defect, misrepresentation/non-operation of features affecting the operation and/or cost of the vehicle, its merchantability, or lack of features expressly shown in writing on the sales invoice/contract. The key here is repaired or replaced, which means you must go to the warranty or sales dealer and present your problem, asking to satisfactorily solve it.
This does not include the lack of info received at the time of delivery, or condition of the car not to your satisfaction if it was sold "as is" (it is your duty to set your heat for the new car aside and not take possession until you are satisfied with the vehicle info and physical inspection).
Nevertheless, you purchased a great car so, go to the dealer, talk to the Service Manager, and list your complaints and questions. I am positive you will get all reasonable requests reasonably resolved.
I think you got into a sticky wicked that caught in the web of dissatisfied customers.
The Federal Law gives you 48 hours from the time you place an order, pay a deposit, or initiate the purchase of a vehicle, to change your mind and cancel the transaction for no reason. This places costs to you, or cancels your rights to cancel the operation without cause, when you took possession and the vehicle has been patented in your favor.
The Lemon Law takes then over for one year or 12,000 miles, to give you rights for having your vehicle repaired without cost to you, or replaced, to correct any manufacturing defect, misrepresentation/non-operation of features affecting the operation and/or cost of the vehicle, its merchantability, or lack of features expressly shown in writing on the sales invoice/contract. The key here is repaired or replaced, which means you must go to the warranty or sales dealer and present your problem, asking to satisfactorily solve it.
This does not include the lack of info received at the time of delivery, or condition of the car not to your satisfaction if it was sold "as is" (it is your duty to set your heat for the new car aside and not take possession until you are satisfied with the vehicle info and physical inspection).
Nevertheless, you purchased a great car so, go to the dealer, talk to the Service Manager, and list your complaints and questions. I am positive you will get all reasonable requests reasonably resolved.
Administrator
Joined: Sep 2002
Posts: 15,769
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From: www.Traben-Trarbach.de
MPG+ ROLFCOPTER
Zakiu:
I think you got into a sticky wicked that caught in the web of dissatisfied customers.
The Federal Law gives you 48 hours from the time you place an order, pay a deposit, or initiate the purchase of a vehicle, to change your mind and cancel the transaction for no reason. This places costs to you, or cancels your rights to cancel the operation without cause, when you took possession and the vehicle has been patented in your favor.
The Lemon Law takes then over for one year or 12,000 miles, to give you rights for having your vehicle repaired without cost to you, or replaced, to correct any manufacturing defect, misrepresentation/non-operation of features affecting the operation and/or cost of the vehicle, its merchantability, or lack of features expressly shown in writing on the sales invoice/contract. The key here is repaired or replaced, which means you must go to the warranty or sales dealer and present your problem, asking to satisfactorily solve it.
This does not include the lack of info received at the time of delivery, or condition of the car not to your satisfaction if it was sold "as is" (it is your duty to set your heat for the new car aside and not take possession until you are satisfied with the vehicle info and physical inspection).
Nevertheless, you purchased a great car so, go to the dealer, talk to the Service Manager, and list your complaints and questions. I am positive you will get all reasonable requests reasonably resolved.
I think you got into a sticky wicked that caught in the web of dissatisfied customers.
The Federal Law gives you 48 hours from the time you place an order, pay a deposit, or initiate the purchase of a vehicle, to change your mind and cancel the transaction for no reason. This places costs to you, or cancels your rights to cancel the operation without cause, when you took possession and the vehicle has been patented in your favor.
The Lemon Law takes then over for one year or 12,000 miles, to give you rights for having your vehicle repaired without cost to you, or replaced, to correct any manufacturing defect, misrepresentation/non-operation of features affecting the operation and/or cost of the vehicle, its merchantability, or lack of features expressly shown in writing on the sales invoice/contract. The key here is repaired or replaced, which means you must go to the warranty or sales dealer and present your problem, asking to satisfactorily solve it.
This does not include the lack of info received at the time of delivery, or condition of the car not to your satisfaction if it was sold "as is" (it is your duty to set your heat for the new car aside and not take possession until you are satisfied with the vehicle info and physical inspection).
Nevertheless, you purchased a great car so, go to the dealer, talk to the Service Manager, and list your complaints and questions. I am positive you will get all reasonable requests reasonably resolved.
MBWorld Fanatic!
Joined: Jul 2009
Posts: 1,914
Likes: 261
From: Ontario,Canada
...24 GLE53
How old are you? Were you under the impression that a $60,000.00 purchase is the same as buying a $20.00 sweater? You purchased an expensive car,you took delivery of an expensive car, and now you own an expensive car.
This car can never be sold as new again. It's like a virgin. Just because it wasn't good the first time, you can't get your virginity back. Once it's gone it's gone. Get the picture.....
This car can never be sold as new again. It's like a virgin. Just because it wasn't good the first time, you can't get your virginity back. Once it's gone it's gone. Get the picture.....
Out Of Control!!
Joined: Jun 2008
Posts: 10,557
Likes: 24
From: Earth
Porsche Macan S SportDesign / Ex M-B's: 11 & 10 & 06 E350's, 02 S500
Wait, then we have this:
So you got a ridiculous deal on a car, probably took whatever was left on the lot, and now that it's Used, you want to return it?
Man, either people have to be more appreciative of great deals, or M-B is doing this to themselves, by making jokes of their MSRP's by letting people practically steal their cars.
Man, either people have to be more appreciative of great deals, or M-B is doing this to themselves, by making jokes of their MSRP's by letting people practically steal their cars.
MBWorld God!
Joined: Jul 2010
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From: on my way
2012 CLS63
wtf?
MBWorld Fanatic!
Joined: Nov 2009
Posts: 2,616
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From: Southeastern USA
2010 E350 Luxury Sedan, Engine 272 (V6)
Out of Luck
We recently purchased a 2010 model E350 from the dealership and are regretting it. The car has faded trim pieces that the salesman did not tell us about until we were purchasing the car and he did not completely go over the car with us. We are concerned that since it is already having problems that we will have more problems with the car.
We literally purchased it under a week ago. Does anyone know if there is a buyback option or an option to change our minds? I know legally there always is a certain time period to do this. We live in Georgia for what it is worth.
We literally purchased it under a week ago. Does anyone know if there is a buyback option or an option to change our minds? I know legally there always is a certain time period to do this. We live in Georgia for what it is worth.
You could google Lemon Laws for your state if you think you have a lemon, but in the South, the laws tend to favor the manufacturers and make you go through a lot of hoops - and then you'll probably lose.
Take it to dealer for all defects. Regardless of what you saw or didn't see, it is a NEW car unless defects were noted on the sales document. Make sure you get copy of work order and it lists all your complaints.
Good luck and hopefully you will grow to like the car.
Last edited by El Cid; Dec 12, 2010 at 12:15 PM.
