E-Class (W212) 2010 - 2016: E 350, E 550

Popping sound from panorama sunroof.

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Old 11-05-2015, 12:45 PM
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2010 E550 P2 w/AMG Sport Package + Pano, 2015 Nissan Pathfinder
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Old 11-05-2015, 12:46 PM
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2010 E550 P2 w/AMG Sport Package + Pano, 2015 Nissan Pathfinder
Originally Posted by unagi1
Well, for my part -- I've had the car sideways quite a bit, plus lots of spirited driving on backroads. Can't honestly be surprised some roof bits loosened up on a 4,300+ pound car...
True lol
Old 11-05-2015, 01:49 PM
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Originally Posted by DubVBenz
So now I know that this problem isn't limited to the W211. I will never ever buy another mercedes with a panoramic roof.
Pano roofs are always noisy, I like the look of them but I avoid them like the plague. On top of that, pano roofs place extra weight on the roof, that is the last place one would want to add weight, on top of the car's center of gravity.
Old 11-05-2015, 07:11 PM
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Originally Posted by The G Man
Pano roofs are always noisy, I like the look of them but I avoid them like the plague. On top of that, pano roofs place extra weight on the roof, that is the last place one would want to add weight, on top of the car's center of gravity.
I've had a handful of various rental cars with them that don't ever seem to have the issue, but they are usually less than a year old.

I think it says something that BMW has never even attempted to put on in.
Old 11-06-2015, 08:46 AM
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The BMW x3 and X5 have a lot of pano roof noise and rattle issues.
Old 11-06-2015, 10:52 AM
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Originally Posted by The G Man
The BMW x3 and X5 have a lot of pano roof noise and rattle issues.
Was not aware they put them in their SUVs. I know they don't exist in their sedans.

Interestingly enough, a Grand Cherokee built on the ML Chassis seems solid as a rock when driving it (but again, new).
Old 11-06-2015, 11:36 AM
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Anyone got pics where to lube and what lube to use? So we know what to do without going to $$$ hungry dealer service? That info would help many people here. I have pano roof but didn't hear any noises yet.
Old 11-06-2015, 03:51 PM
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Got mine back, sans rattling and creaking noises. I got the part #s around here somewhere, will post them up...

Or not. all I have is the following:
"Able to isolate noise to the left side of roof. Lowered head liner included the removal of A,B, and C-Pillars . Removed all hardware holding head liner in place. When tested again, noise was produced by the movement between sunroof frame and body."

"Applied Thread Lock to all screw hold frame and secured frame to vehicle. With headliner still out, road tested again and noise was no longer present. Head liner was installed."

Um. It took one tech most of the day to tear the top half of the car apart and two guys on a test drive to isolate the noise. Best of luck...

Last edited by unagi1; 11-06-2015 at 06:32 PM.
Old 11-29-2015, 09:47 PM
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Mine popped the other day, sounded like someone shot at the glass. I did it when it was colder. Should I be concerned? Where do that sound come from? Love the car tho id never buy anything else, unless its E63 AMG lol
Old 08-31-2016, 12:14 PM
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2008 E350 4Matic, 2011 E350 4matic
Just got a 2011 E350 with the pano and have the loud popping noise. Is there a DIY somewhere on how to remove the headliner and get at the bolts? I've searched and can't can't seem to find it. I think there was one on the W211. The W212 noise seems to be worse than the W211.
Old 08-31-2016, 08:51 PM
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2011 E350 4Matic Wagon
Originally Posted by cetialpha5
Just got a 2011 E350 with the pano and have the loud popping noise. Is there a DIY somewhere on how to remove the headliner and get at the bolts? I've searched and can't can't seem to find it. I think there was one on the W211. The W212 noise seems to be worse than the W211.
I'd like to know this too.
Old 08-31-2016, 10:12 PM
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Oh here's the info for the headliner courtesy of Konigstiger:

http://workshop-manuals.com/mercedes...res/page_9256/

It's couple pages. Wonder how long it'll really take.
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Old 08-31-2016, 11:48 PM
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Originally Posted by cetialpha5
Oh here's the info for the headliner courtesy of Konigstiger:

http://workshop-manuals.com/mercedes...res/page_9256/

It's couple pages. Wonder how long it'll really take.
Thanks for posting the link. Wow, it's a bit more involved than I anticipated.
Old 01-30-2017, 11:05 AM
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I have the same problem with my 2014 GL450. Roof rattles and it's driving me CRAZY!! Bringing to the dealer shortly, will have this thread for when they tell me they've never had this problem
Old 01-30-2017, 01:30 PM
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I have the same issue. exactly like the way OP explained....
Old 02-22-2017, 11:19 PM
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Just Fixed mine. Finally some peace. I hated that sound.
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Old 02-23-2017, 01:12 AM
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Awesome, thanks for posting this!
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Old 04-08-2017, 04:14 PM
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No AMG unfortunately, and we'll just leave it as that
The video that DEAD CIVIC put up is, for me, the definitive guide to a DIY solution. One does not need to take out the entire headliner! I only took out the rubber door seals, upper B-pillar covers, and the rear hand grabs. Then I gently pried down a section of the headliner enough to tighten the six T30 screws (one of which was barely finger tight). Voila! No more popping sounds!

It's a tight space for sure, and a low-profile T30 wrench is required, but it is entirely doable for anyone who is passably handy, like change-your-own-oil-and-filter handy.
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Old 04-15-2017, 06:47 PM
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Originally Posted by thekurgan
Check the rear speaker panel, I found mine wasn't "clicked" all the way in and was making some minor noise.
what do you mean?

Originally Posted by WEBSRFR
This can be fixed. My dealer lubricated and made some "adjustments" and all pano roof sounds went away. If the dealer can't fix this, they don't know what they are doing -- find another dealer. It is not normal or acceptable for the pano roof to make noise.
Originally Posted by evansw220
There's a TSB for that. My Pano roof did the same thing and the dealer took care of it. This was back in december, no noise ever since. I took it to MB Mahattan where i bought the car.
Originally Posted by bangandwhat
I have had my roof adjusted and torqued by my dealership around 20k miles and now at 42k it needs adjustment again. Not only does it make loud pops over inclines it now squeaks like a cricket on city roads.
Originally Posted by Tasopappas1
Going through this right now. Same issue on my 12 e63. Once in a while a very loud pop or cracking noise from the roof near the rear. Like a stone hitting it.
Just got a call back from the dealership where it is in for service. Said that they would need to dismantle the whole headliner to get at the frame and if there was nothing broken but it merely needed adjusting that I would have to cover the 5 hrs of labor it took to dismantle!
Adjustments to get rid of this kind of noise is not covered by warrantee?
Going to have to go somewhere else.
Originally Posted by mitaka
Okay issue seems to be resolved. Covered under warranty. If any of you are having this issue and live in Northern NJ go to Globe MB the main shop guy is aware of the problem. From Paper work:

Origin of noise 42180-42185 Noise from center Panoramic roof. Removed Headliner for access and found cross support bar mounting bolts loose. Removed and applied loc-tite to threads and re- installed

from timing logged on paper work it seems about 1.5 to 2 hours of labor costs. Issue seems to have been resolved..
Originally Posted by scoops
I have a 2012 E350 CPO. It was doing the same thing. second trip to the dealer fixed it. They didn't list a TSB. It say cause " loss of torque" Says they removed the head liner, roof console, trim, and side air bags and used loc-tite on all bolts. My service guy said they removed the whole sun roof, tightened all the bolts and re installed the sun roof. I actually recorded the noise for them, since the first time they didn't hear it
Originally Posted by mpalsal
Got mine fixed on Wednesday, here is what it says

R&R over head control panel, rear view mirror, left and right grab handles, left and right sun visors, headliner. Re-tightened sun roof rails.

I think there is an OP CODE 681611 (not sure though), the service advisor said that is a service bulletin out on how to fix it but no recall.

Mine is still under warranty and it was fixed at no cost to me.

Hope this helps.
Originally Posted by unagi1
Got the popping a few weeks ago. Car is in getting it fixed now...also had noise coming in from "rear hatshelf" area. Didn't know that hook was meant originally for hanging hats! I feel enlightened now.
Originally Posted by unagi1
Got mine back, sans rattling and creaking noises. I got the part #s around here somewhere, will post them up...

Or not. all I have is the following:
"Able to isolate noise to the left side of roof. Lowered head liner included the removal of A,B, and C-Pillars . Removed all hardware holding head liner in place. When tested again, noise was produced by the movement between sunroof frame and body."

"Applied Thread Lock to all screw hold frame and secured frame to vehicle. With headliner still out, road tested again and noise was no longer present. Head liner was installed."

Um. It took one tech most of the day to tear the top half of the car apart and two guys on a test drive to isolate the noise. Best of luck...
Originally Posted by bhansen
I have the same problem with my 2014 GL450. Roof rattles and it's driving me CRAZY!! Bringing to the dealer shortly, will have this thread for when they tell me they've never had this problem
Wow, I just came across this thread and thankfully (but unfortunately) you guys are experiencing the same things as me. I have 2014 E350 w/ pano roof. I thought I was going crazy! I just got my (brand new to me) car delivered this week and have been hearing these freakin' creaking sounds from the back every time I would go over a bump or something; driving me insane--imagine the discontent over hearing this in my "new" car. At first I thought it was the rear headrests and then the rear parcel shelf, but now it helps to narrow it down exactly. You should have seen me, I was in the backseat like a wild man pushing and tapping and squeezing and testing every panel I could get my hands on, hoping to isolate it.

I will be taking her in to get this covered under warranty; anyone know the exact TSB on this?
Old 06-13-2017, 03:02 PM
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I waited until it got really bad. dealer fixed it right away. it was so bad that you couldn't make any elevated turns (turning into a driveway up the slope...). Dealer knew what to do right away. They said loose bolt.... the question is when will it return and how much will they charge me when i'm out of warranty.............
Old 06-13-2017, 03:10 PM
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Just make sure they use loctite on the bolts. Shouldn't loosen again.
Old 06-13-2017, 03:33 PM
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Originally Posted by mellonc
I waited until it got really bad. dealer fixed it right away. it was so bad that you couldn't make any elevated turns (turning into a driveway up the slope...). Dealer knew what to do right away. They said loose bolt.... the question is when will it return and how much will they charge me when i'm out of warranty.............
Yes that's my fear too.
Old 06-13-2017, 06:28 PM
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No AMG unfortunately, and we'll just leave it as that
Originally Posted by tresean1
Yes that's my fear too.
To all those who fear the high cost, I want to say that if you're even remotely handy and have the correct tools (that aren't specialized nor expensive), you can complete this repair in an hour or less. It's really not a difficult task.

Of course, if you can get the dealer to do it for free, well, what's not to like?
Old 06-13-2017, 10:56 PM
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Originally Posted by Mr.Fly
To all those who fear the high cost, I want to say that if you're even remotely handy and have the correct tools (that aren't specialized nor expensive), you can complete this repair in an hour or less. It's really not a difficult task.

Of course, if you can get the dealer to do it for free, well, what's not to like?

Would you explain a little bit how to do this job as you say it is an hour or less job?
Old 06-14-2017, 12:13 AM
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Originally Posted by Arrie
Would you explain a little bit how to do this job as you say it is an hour or less job?
Just watch the video mentioned in post #41 above. Seems to be about 6 screws and you don't have to take the headliner all the way down.


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