E-Class (W212) 2010 - 2016: E 350, E 550
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Owner's Manual replacement

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Old Jun 7, 2012 | 09:24 PM
  #1  
alejotrujillo's Avatar
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W204 C63
Owner's Manual replacement

Hey everyone,

I've used the search, but unfortunately I haven't been able to find what I need to know, so here goes:

Is it possible to order a replacement owner's manual with the original carrying "pouch" and all the additional booklets that come with a new W212?

I also asked at the dealership and they weren't able to give me a straight answer.

Thanks!
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Old Jun 7, 2012 | 09:48 PM
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2026 AMG CLE 53, 2026 BMW X5, 1972 Corvette
I've had pretty good luck finding them on e-bay. I recently bought one for my wife's 2010 ML350 for around $60.00.
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Old Jun 8, 2012 | 02:00 AM
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w212 E550
sounds like your salesperson doesn't know what he/she is doing. i'm sure your dealer can order you the whole set. it could be free if you have nice relationship w/them.
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Old Jun 8, 2012 | 11:52 AM
  #4  
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W204 C63
Originally Posted by BM2BZ
sounds like your salesperson doesn't know what he/she is doing. i'm sure your dealer can order you the whole set. it could be free if you have nice relationship w/them.
We bought it used, and unfortunately it came without the manual.
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Old Jun 8, 2012 | 11:53 AM
  #5  
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Originally Posted by dan1495
I've had pretty good luck finding them on e-bay. I recently bought one for my wife's 2010 ML350 for around $60.00.
Thanks, I will search ebay to see what I can find.
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Old Jun 8, 2012 | 01:38 PM
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If you bought the vehicle certified pre-owned and not just "used," they owe you a manual.
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Old Jun 8, 2012 | 06:44 PM
  #7  
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Originally Posted by alejotrujillo
We bought it used, and unfortunately it came without the manual.
doesn't matter. like amaycg said, they owe you one if yours is cpo. if not, they still can order a set for you. free or not, depends on your relationship w/them. btw, why do you need it anyway? you can read everything on their site. i know it might feel like a missing piece but it takes up a lot of glovebox space if you are going to put it there.
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Old Jun 9, 2012 | 10:12 PM
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W204 C63
Originally Posted by BM2BZ
doesn't matter. like amaycg said, they owe you one if yours is cpo. if not, they still can order a set for you. free or not, depends on your relationship w/them. btw, why do you need it anyway? you can read everything on their site. i know it might feel like a missing piece but it takes up a lot of glovebox space if you are going to put it there.
I appreciate the advice, but as you said I feel like the car is missing a piece.

The car was not CPO btw.
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Old Jun 10, 2012 | 05:43 AM
  #9  
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if you couldn't get it from one dealer, try another. it shouldn't be that hard for them to order a set for you. it ain't rocket science.
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Old Jun 10, 2012 | 10:48 PM
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Originally Posted by BM2BZ
if you couldn't get it from one dealer, try another. it shouldn't be that hard for them to order a set for you. it ain't rocket science.
Agreed. Call around to different M-B dealers around your area and go from there. What type of dealer did you purchase from? If it was a M-B (used) dealer, then I'm hard-pressed to believe that they won't get you an owner's "pack" for you...? Not good business... But if it was some random (non M-B) dealer, then I'm not surprised. So, if the latter applies, call around to various M-B dealers and see what you can get out of them.
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Old Jun 10, 2012 | 10:57 PM
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i'm sure your dealer can order you the whole set.
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