pinipig523

So, I popped my rear right pirelli with a screw that someone was on the road... now I need roadside assistance. No worry, I'm not stuck in a ditch somewhere, I made it home and the car is in the garage. I was hoping to use the mbrace button but I didn't sign up for it (I bought it as a CPO)...

Now I'm not sure if I didn't sign up for the mbrace2 or upgrade version of the regular mbrace because I recall getting several fliers/postcards that egged me to join.

So, I guess my question is.... can I still use the mbrace button for regular roadside or no?

hyperion667

I do not have Mbrace either......but I have used one of those buttons up there once.......and someone answered and helped get me help.....
Can't recall what button it was though.......are there two up there?

glad to hear you're doing well......happy holidays

Arrie

I think the two buttons are different. The one with tool pictures is the Road Side assistance and the other is the Mbrace. I always thought that the Roadside assistance does not require membership. It comes for life with the car.

Mbrace is for other "convenience" features, like remote lock operation etc and requires paid membership.

Someone correct me if I'm wrong.

hyperion667

oh yeah, that tool button........

El Cid

You can check with MBUSA or dealer, but there are limitations on road side assistance. BTW, roadside assistance is separate from mBrace.
Might be wrong, but RA is provided while car is under warranty or if you take your car to an authorized MB service center at least once per year. MBUSA sent a letter out on this a couple of years ago.
My dealer gave me a key fob with his toll free number and the toll free number for MB Roadside Assistance on it. Very handy.
Checked my paper file. If you purchased your car from an MB dealer before Jan 2011, you also qualify.

listerone

Although I'm not 100% certain I think you have to be an active member,either through a trial membership you might (or might not) have gotten at the time of purchase or by having contacted MB and signed up.I'm a huge believer in mBrace (and I had the same thing in my BMW..."BMW Assist") because of the automatic accident notification.Having worked in a large hospital's ER for 20 years I know that seconds *can* count and this feature alone has the potential to save the life of someone dear to me...or even myself

The other features are just icing on top to me.And no,I don't work for Mercedes Benz!

MBtech1098

If you do not have a current subscription (trial or paid) then the wrench button will not connect you to roadside.

pinipig523

Thanks guys... but there is a RA number to call right? I guess I'm going to have to do it the old fashioned way. Maybe I'll still try the tool button and see what happens.

Maybe this is a wake up call to activate mbrace.

BudC

If you haven't got MBrace, you must call 1-800-367-6372 (1-800-FOR-MERC) for Roadside Assistance. If you have MBrace press the wrench button.

Roadside Assistance covers jump starts, gas and tire changes. It applies to ANY Mercedes of ANY age and for ANY owner. I've owned Mercedes continuously since 1992 and used RA once. A battery on a two year old E320 went bad prematurely. They came out and replaced it in my garage at no charge.

MBtech1098

As long as you meet the eligibility requirements:

http://www.mercedesroadside.com/road...y-and-coverage

BudC

It looks like they changed the rules on January 1, 2011.