ropabico

Hello everyone. I'm new to the forums.

Exactly 31 days ago, I bought a brand new 2013 Mercedes E350. The other day I was driving it on the street going about 35mph. My car suddenly felt like it stalled and it just shut off. The car would not start. I tried several time to get it to start but it wouldn't.

I had it towed to the dealership. It has been there since yesterday and up to now they don't know what caused it.

2 questions: What the hell do I do lol. And how do I go about telling the dealership to give me a new one. Why would I want that same car back that broke down in less than 30 days?

Can anyone offer any insight please? Thanks in advance.

alanme123

This guy had issues with his cpo and got a new one from the dealer not too long ago.https://mbworld.org/forums/showthrea...22#post5553622

Honestly, it really depends on the dealer. Try asking for the general manager and make sure express your concerns. I havent been through this but I hope this can point you in some kind of direction. Good luck mate..

ropabico

Thanks for the reply man. Yeah its just really frustrating.

I will try that method too. Hopefully their as helpful.

mleskovar

They aren't going to give you a new car unless they can't fix yours. It's a failure and they have the right/choice to "fix or replace". I know being stranded isn't a fun time but your expectations need some calming. Wait until they can't find a failure source, give the car back to you, then it fails again. Then get upset. Or they find it and fix it. No use wasting good angst on a first time failure.

ropabico

Yeah your probably right lol. It's just too frustrating to think about having a problem like this on a brand new car that I've had for barely a month.

mbuster25

If you haven't done so or started, then start taking detail notes of your interactions with the dealership, with time you call, who who spoke with and who did what. It doesn't hurt to have this all documented and you'll be glad that you did and can help establish your case.

R-N

Read up on your state's lemon law and keep a detailed journal of all of your interactions with MB. Last year I bought a C class coupe, immediately had problems with the brakes. After 5 months and several repair attempts I sucessfully traded the car back for an E class. It cost me less time money and anxiety to trade back than to take it to court. It pays to stay cool keep good records and do your research.

jkaetz

This. Stuff happens, no one can predict it or eliminate it. While you have a warranty, there's no reason to go crazy unless it's the same problem repeatedly. You should be driving around in an equivalent loaner provided by the dealer so just let them worry about fixing the issue with yours. A 100% failure is much easier to figure out than an intermittent problem. They'll find it, fix it, and you'll likely never think about it again.

mleskovar

I'm curious....what was it?

rufmb

Yes, how did this end?

s4rnnr

I have a 2013 E350, and i have been having really rough idle at start up and it stalled it twice right after starting it. the dealer took it for an extended test drive but they still dont know im supposed to take it back to the dealer but because its an intermittent problem and they can re create it they just give it back to me and tell me to bring it on on the day it does it... its getting aggravating this will be the second time i take it for this reason... im getting annoyed by this any idea what i should do at this point?

YYZ-E55

How many tanks of gas have you been through?

jamiejonson69

Yikes. This is what stops me from buying my first mercedes...

ghstudio

Do you really think this only happens to Mercedes....it can happen to any car.

OP....make sure your problem is very clearly shown on the repair order at the dealer. If your car stalls again and as a result involved in an accident, you will have a record that the dealer did not repair the car....and your lawyer/insurance company will have a record of the problem for possible legal action.

Raymond Lee

ghstudio,
I agree with you.

SKYKING44

Hey, don't leave us hanging, What happened?

Nuru

Yep they sure do:

http://www.usatoday.com/story/money/...ecall/2097979/


http://www.motortrend.com/used_cars/...ra/tl/recalls/


Yes keep a record of your interactions with them. I also agree that a total stoppage is easier to diagnose than an intermittent issue that does not stop the car.