Warrantee issue with AMG wheel?
Thread Starter
Member
Joined: May 2009
Posts: 113
Likes: 1
From: Stamford, CT
2012 E350 RWD, 2003 Aprilia RSV1000 Tuono
Warrantee issue with AMG wheel?
So, I'm cleaning my wheels and notice a spot of dirt that won't come off. I realize it won't come off because it's "under" the clear coat! I found a half dollar size of the clear coat had peeled off right next to the center MB Star on the wheel. The dirt was getting under the clear coat at the border of the missing patch.
I figured it was obvious that it was not caused by any sort of impact or mishandling on my part in any way. I considered it a manufacturer's defect. Factory finish of the AMG wheel should not fall off. No?
Luckily the service advisor did not give me a problem. But, only after CLOSELY examining the wheel and consulting with his boss. They are offering to refinish the wheel. He said it would be a "one-time" good faith remedy. Personally. I was hoping for a quick and easy replacement new wheel. They will give me a loaner because it might take a few days.
Is there anything I should watch out for with his offer to have it "refinished"?
Comments, concerns?
I figured it was obvious that it was not caused by any sort of impact or mishandling on my part in any way. I considered it a manufacturer's defect. Factory finish of the AMG wheel should not fall off. No?
Luckily the service advisor did not give me a problem. But, only after CLOSELY examining the wheel and consulting with his boss. They are offering to refinish the wheel. He said it would be a "one-time" good faith remedy. Personally. I was hoping for a quick and easy replacement new wheel. They will give me a loaner because it might take a few days.
Is there anything I should watch out for with his offer to have it "refinished"?
Comments, concerns?
MBWorld Fanatic!
Joined: Jun 2009
Posts: 1,800
Likes: 14
1953 300 Adenauer, 1971 300 SEL 6.3, 1975 600, 1978 450 6.9
So, I'm a bit confused about the way you started your post but how old is the wheel? How many miles?
Good for you that they'll refinish it but It shouldn't take more than a few hours to refinish.
Good for you that they'll refinish it but It shouldn't take more than a few hours to refinish.
Thread Starter
Member
Joined: May 2009
Posts: 113
Likes: 1
From: Stamford, CT
2012 E350 RWD, 2003 Aprilia RSV1000 Tuono
Its the OEM AMG wheel pkg. on a 2012 W212 with 10k miles on it. There is a very thick clear coat on these wheels. (similar to a polyurethane on a table top).
Super Member
Joined: Dec 2010
Posts: 831
Likes: 13
From: N.C. USA
2015, ML250 BlueTEC
Refinish wheel
This type of wheel repair is nothing special. A good wheel repair specialist will make it like new. I have had wheel repairs on several of my MB's over the years. Most dealers will have an outside vendor do the work.
Senior Member
Joined: Oct 2007
Posts: 387
Likes: 4
From: Boston, MA
2010 E550 Coupe
I think the response from Mercedes is pretty standard. My wife's GLK has the wheel and tire protection plan. When I took her car in and had the rims repaired (scuff marks and curb rash) they re-finished the set - but then we had paid for that 'service'.
I think you got a decent response from them give. The scenario. I wouldn't be too disappointed.
I think you got a decent response from them give. The scenario. I wouldn't be too disappointed.
Trending Topics
MBWorld Fanatic!
Joined: Jun 2009
Posts: 1,800
Likes: 14
1953 300 Adenauer, 1971 300 SEL 6.3, 1975 600, 1978 450 6.9
MB World Stories
The Best of Mercedes & AMG
Manual Mercedes? 6 Times Sindelfingen Let Drivers Have All The Fun
Verdad Gallardo
Mercedes SLR McLaren 722 S Is Extremely Rare Example Modified by McLaren
Verdad Gallardo
8 Classic Boxy Mercedes Designs That Have Aged Like Fine Wine
Verdad Gallardo
Flawlessly Restored Mercedes 190E Evo II Heads to Auction
Verdad Gallardo
Electric Mercedes C-Class Unveiled: 11 Things You Need to Know
Verdad Gallardo
Mercedes EQS Gets A Major Update: Everything You Need to Know
Verdad Gallardo
5 Underrated Mercedes-Benz Models That Don't Get the Love They Deserve
Verdad Gallardo
Mercedes 300D Has Pushed Well Past 1 Million Miles and It Ain't Stopping
Verdad Gallardo
10 Most Reliable Mercedes-Benz Models You Can Buy Used
Verdad Gallardo
Thread Starter
Member
Joined: May 2009
Posts: 113
Likes: 1
From: Stamford, CT
2012 E350 RWD, 2003 Aprilia RSV1000 Tuono
That's why the dealership is covering the repair under warrantee. If the Svc Advisor suspected it was damage due to even the slightest negligence I'd be paying for it.
Last edited by Bigglen1; Jul 22, 2013 at 10:51 PM.
MBWorld Fanatic!
Joined: Jun 2009
Posts: 1,800
Likes: 14
1953 300 Adenauer, 1971 300 SEL 6.3, 1975 600, 1978 450 6.9
Based on the half moon shapes it sure looks like impact damage.
Impact damage on wheels can be deceptive. Often, an impact near the lugs may cause clearcoat damage that is hard to see but may allow moisture to penetrate and cause the visible damage.
Impact damage on wheels can be deceptive. Often, an impact near the lugs may cause clearcoat damage that is hard to see but may allow moisture to penetrate and cause the visible damage.
Thread Starter
Member
Joined: May 2009
Posts: 113
Likes: 1
From: Stamford, CT
2012 E350 RWD, 2003 Aprilia RSV1000 Tuono
The surface was smooth and clean. Just missing patch of clear coat. Some moisture pooled under the surface at the edge of the exposed patch. That's where you see the roundish gray splotches in my original pics. There were no dents or scratches. If there were, the SA would have told me to get lost in a New York second when I asked for warrantee coverage.
Last edited by Bigglen1; Jul 29, 2013 at 11:16 PM.
