Warranty void?
Thread Starter
Super Member
Joined: Jul 2012
Posts: 737
Likes: 60
From: HESPERIA CA
2011 E550
Some questions. How long has your SA been at that dealership? Do they ever want to sell you a car? Did your SA work for Pontiac in a prior life and is that where he learned his skills at dealing with service customers? I would talk to someone who is interested in future revenue from you at that dealership if there is no closer alternative. His comments are pure stupidity. Oh yes, Your Avatar is freeky. I am guessing that is what you are going for.
The way he was treating me, they won't sell me a damn water bottle, let alone a car!
Haha he could have worked for Pontiac, that would explain the Aztec that's parked in the dealership parking lot!
Ha and yea i did talk to the manager, got set up with a new SA, problem was fixed!
And yea my avatar is quite the freaky little guy! Will be changing him out soon!
Super Member
Joined: Oct 2010
Posts: 764
Likes: 10
From: North Carolina
2010 E350, 2015 S550
I honestly would not be able to tell you how long he has worked there, it was my second time seeing him.
The way he was treating me, they won't sell me a damn water bottle, let alone a car!
Haha he could have worked for Pontiac, that would explain the Aztec that's parked in the dealership parking lot!
Ha and yea i did talk to the manager, got set up with a new SA, problem was fixed!
And yea my avatar is quite the freaky little guy! Will be changing him out soon!
The way he was treating me, they won't sell me a damn water bottle, let alone a car!
Haha he could have worked for Pontiac, that would explain the Aztec that's parked in the dealership parking lot!
Ha and yea i did talk to the manager, got set up with a new SA, problem was fixed!
And yea my avatar is quite the freaky little guy! Will be changing him out soon!
Thread Starter
Super Member
Joined: Jul 2012
Posts: 737
Likes: 60
From: HESPERIA CA
2011 E550
MBWorld Fanatic!
Joined: Nov 2009
Posts: 2,628
Likes: 160
From: Southeastern USA
2010 E350 Luxury Sedan, Engine 272 (V6)
Did you talk to MBUSA? Switching service advisors doesn't really resolve the issue. Did the manager tell you why the original SA said what he did?
BTW, long time back I selected the option of not seeing Avatars - and still glad I did.
BTW, long time back I selected the option of not seeing Avatars - and still glad I did.
Thread Starter
Super Member
Joined: Jul 2012
Posts: 737
Likes: 60
From: HESPERIA CA
2011 E550
I did not talk to MBUSA do to the fact the manager got me set up, and I honestly did not want to cause any trouble to the dealership. The manger did say he will talk to the SA regarding this issue. Even the manager was perplexed about what the SA said. One of these days Il go back and talk to the manager and see why the SA said what he said!
And CID this was my avatar!
Thread Starter
Super Member
Joined: Jul 2012
Posts: 737
Likes: 60
From: HESPERIA CA
2011 E550
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MBWorld Fanatic!
Joined: Apr 2013
Posts: 1,506
Likes: 66
From: Sidney, BC
2009 SLK55 AMG. & 2022 GLA250 4Matic
MBUSA
I cannot speak for MBUSA but MB Canada fights dealers all the time on warranty issues. The dealer in most cases wants to do the right thing but if MBC doesn't agree then the dealer takes the hit.
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Joined: Jan 2014
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E89 Z4
MBWorld Fanatic!
Joined: Apr 2013
Posts: 1,506
Likes: 66
From: Sidney, BC
2009 SLK55 AMG. & 2022 GLA250 4Matic
Warranty
Here is a classic example I experienced.
In my 2001 CLK 320 under certain lighting conditions there was clearly noticeable metamerism between the door panels and IP.
(Metamerism in colour matching occurs when different pigments are used to colour match materials in one light source but when the light source is changed the colours do not match).
I complained to my dealer, who agreed with me and went to MBC.
First of all DB should never have accepted the colour submissions from their suppliers without checking for this feature. MBC didn't know the term or the science behind it.
They finally, after calls from me and my dealer, agreed to replace the door panels but if the same thing occurred the dealer would be on the hook for the door panels at $1500 each.
MBC is as cheap and any other car company when it comes to warranty claims.
In my 2001 CLK 320 under certain lighting conditions there was clearly noticeable metamerism between the door panels and IP.
(Metamerism in colour matching occurs when different pigments are used to colour match materials in one light source but when the light source is changed the colours do not match).
I complained to my dealer, who agreed with me and went to MBC.
First of all DB should never have accepted the colour submissions from their suppliers without checking for this feature. MBC didn't know the term or the science behind it.
They finally, after calls from me and my dealer, agreed to replace the door panels but if the same thing occurred the dealer would be on the hook for the door panels at $1500 each.
MBC is as cheap and any other car company when it comes to warranty claims.
Thread Starter
Super Member
Joined: Jul 2012
Posts: 737
Likes: 60
From: HESPERIA CA
2011 E550
In general I do believe that the techs get payed less when doing warranty work than they do for non warranty work. How much of a difference I don't really know. :/ and yes the car is a CPO till 2017, bought preowned/ceritified.
MBWorld Fanatic!
Joined: Apr 2013
Posts: 1,506
Likes: 66
From: Sidney, BC
2009 SLK55 AMG. & 2022 GLA250 4Matic
Ah, I cannot speak to US dealership practices but my guys are paid by the hour regardless of the type of work. If they run into issues that take longer than the standard allowances they do not subsidize MBC with free labour.
