bob2011

Hey brahs! Umm so my warranty is potentally
being voided, and I'm flipping the hell out. Long
story short, my car says ESC Inop.distronic, blind spot and basically all the safety driving features turn off. I told my SA that this only happens when I accelerate hard. As soon as I said the words "accelerate hard" he said you are not supposed to be doing that, and that is grounds for warranty dismissal. I literally don't understand what I can do. I don't abuse my car at all, i have taken to the speed limiter on occasion, but I don't do that type of thing everyday. What can I possibly do? I know once a car is givin a status 8, warranty is voided. I really don't want that to happen, because I don't think I have done anything wrong. Am I SOL?

Properstyle

Nothing but bull crap, they can't not void a warranty for hard acceleration, he was tryning to get out of doing the work to the car, contact the corperate office regarding his words to you. When ever you have to speed up in traffice to over take another vehicle you accelerate hard.

PeterUbers

That's the dumbest thing I've ever heard a sa say! Call Mbusa and let them know what's going on

joeyza

I had the same ESC issue under similar circumstances (hard acceleration in passing situation). They replaced the accelerator pedal. No problems since the repair. Voided warranty is complete and utter BS.

rookiezxc

Dealer's avoiding their duty

pamiboy

Should not accelerate the car....what crap...
I would not trust that dealership again. Find another one if you can.
MB should be "voiding" that dealership's license to service their products.

PeterUbers

Go to another dealership but report the service advisor to mbusa

noka

If you generally like the dealer and it is convenient to get to, I recommend speaking to the dealer general manager first, then the owner, and then escalating to MBUSA, if necessary.
However, it seems to be resolved (repaired under warranty) from your reply in this other thread:
https://mbworld.org/forums/e-class-w...est-drive.html
What's confusing me is that you started this thread after the other thread.

PeterUbers

Hmmm.... The plot thickens ....

Is there more to this story than the op is letting on??

Good find Noka

bob2011

Yes I get it replaced under warranty about 6 months ago. The problem did seem to go away. Now it's back, but more frequently. I also did move within those last couple of months and did have to switch dealers and SA's. As you see, my current SA isn't that big of a help.

noka

So yesterday (your other post) it was working and today (this post) it's not? Hmmm... maybe I'm missing something. In any case your avatar is creepy.

bob2011

So the general consensus is that I should call MBUSA, and report what my SA told me. I will be doing just that Monday morning! I SINCERELY appreciate all the help guys!

noka

If it were me, I would escalate in the order that I mentioned, unless you don't give a crap about the dealer and don't mind going elsewhere.

bob2011

Ha no it's not even like that! I have had this problem for about a week. I searched up "ESC inoperative" and a couple of threads came up. I was hoping to find another reason to why this could be happening, found the one I commented on and thought I could give some advice.

bob2011

You are right, i will try talking to the manager first, if nothing then I will escalate!

PaulE550

So you own a car that is designed to be driven in a much more aggressive manner, on a daily basis mind you, than on any of the ordinary roads that we have here in the United States and the SA tells you your warranty is void for accelerating hard? What a total joke!

First speak to the owner of the dealership. If that doesn't resolve the issue, give MBUSA a call. The SA is way out of line. I have to agree with everyone else that this is an absurd position for the SA to take.

bob2011

MB logic right? You can buy a more powerful car, but if you try to use any of that power, your warranty is void. Strong Mercedes logic.

bob2011

Haha I'm not trying to hide anything from you guys! Just didn't explain myself further as I should have. Was a bit freaked out yesterday! But do feel alot better knowing that my SA can't void my warranty due to hard acceleration!

El Cid

Did you contact MBUSA? If so, what did they say? They are the ones who can or cannot void a warranty. However, they rely a lot on dealers information in making that decision.

bob2011

I don't think they are open on weekends. I think I'm going to talk to the manager of the dealership first. However if the manager chooses not to hear me out, then MBUSA will be getting a call from me this week!

Arrie

Mercedes built your car with the parts it has. It should not matter how you drive it as it can only do what Mercedes made it to do. If any part fails during warranty it is for Mercedes to stand behind their own promise.


It is absolute nonsense to claim warranty is void if the driving aids fail during hard acceleration. The car cannot accelerate faster than Mercedes made it to do so this should not void any warranties and it does not.


Some driving aids are designed to work up to some speed limit but here in U.S. We can only dream going that fast. And at those speeds in Germany the systems don't fail, they just stop doing what they do at slower speeds.

Airmousam

Well said

bob2011

Very well said arrie!

Trancebolt

That must mean every single press cars warranty has been voided since to get on the autobahn and test 0-60 you must accelerate hard. jokes. they stress test the tranny and engine to 5x human possibility of usage

mnje350

Some questions.

How long has your SA been at that dealership?
Do they ever want to sell you a car?
Did your SA work for Pontiac in a prior life and is that where he learned his skills at dealing with service customers?

I would talk to someone who is interested in future revenue from you at that dealership if there is no closer alternative.

His comments are pure stupidity.

Oh yes, Your Avatar is freeky. I am guessing that is what you are going for.