Warranty void?
Thread Starter
Super Member
Joined: Jul 2012
Posts: 737
Likes: 60
From: HESPERIA CA
2011 E550
Warranty void?
Hey brahs! Umm so my warranty is potentally
being voided, and I'm flipping the hell out. Long
story short, my car says ESC Inop.distronic, blind spot and basically all the safety driving features turn off. I told my SA that this only happens when I accelerate hard. As soon as I said the words "accelerate hard" he said you are not supposed to be doing that, and that is grounds for warranty dismissal. I literally don't understand what I can do. I don't abuse my car at all, i have taken to the speed limiter on occasion, but I don't do that type of thing everyday. What can I possibly do? I know once a car is givin a status 8, warranty is voided. I really don't want that to happen, because I don't think I have done anything wrong. Am I SOL?
being voided, and I'm flipping the hell out. Long
story short, my car says ESC Inop.distronic, blind spot and basically all the safety driving features turn off. I told my SA that this only happens when I accelerate hard. As soon as I said the words "accelerate hard" he said you are not supposed to be doing that, and that is grounds for warranty dismissal. I literally don't understand what I can do. I don't abuse my car at all, i have taken to the speed limiter on occasion, but I don't do that type of thing everyday. What can I possibly do? I know once a car is givin a status 8, warranty is voided. I really don't want that to happen, because I don't think I have done anything wrong. Am I SOL?
Member
Joined: Jan 2012
Posts: 110
Likes: 1
From: Miami florida
2010 C63 AMG, 2009 M3 DCT, 1994 slicktop 2jz swapped 300z
Nothing but bull crap, they can't not void a warranty for hard acceleration, he was tryning to get out of doing the work to the car, contact the corperate office regarding his words to you. When ever you have to speed up in traffice to over take another vehicle you accelerate hard.
Out Of Control!!
Joined: Jun 2004
Posts: 13,799
Likes: 3,229
2014 E63S; AMS 100 octane ECU dyno tune; EDOK TCU tune; BB intakes; sprintbooster
Hey brahs! Umm so my warranty is potentally
being voided, and I'm flipping the hell out. Long
story short, my car says ESC Inop.distronic, blind spot and basically all the safety driving features turn off. I told my SA that this only happens when I accelerate hard. As soon as I said the words "accelerate hard" he said you are not supposed to be doing that, and that is grounds for warranty dismissal. I literally don't understand what I can do. I don't abuse my car at all, i have taken to the speed limiter on occasion, but I don't do that type of thing everyday. What can I possibly do? I know once a car is givin a status 8, warranty is voided. I really don't want that to happen, because I don't think I have done anything wrong. Am I SOL?
being voided, and I'm flipping the hell out. Long
story short, my car says ESC Inop.distronic, blind spot and basically all the safety driving features turn off. I told my SA that this only happens when I accelerate hard. As soon as I said the words "accelerate hard" he said you are not supposed to be doing that, and that is grounds for warranty dismissal. I literally don't understand what I can do. I don't abuse my car at all, i have taken to the speed limiter on occasion, but I don't do that type of thing everyday. What can I possibly do? I know once a car is givin a status 8, warranty is voided. I really don't want that to happen, because I don't think I have done anything wrong. Am I SOL?
Member
Joined: Dec 2013
Posts: 88
Likes: 3
From: Bay State
2013 Mercedes-Benz E350 (luxury)
I had the same ESC issue under similar circumstances (hard acceleration in passing situation). They replaced the accelerator pedal. No problems since the repair. Voided warranty is complete and utter BS.
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MBWorld Fanatic!
Joined: Aug 2004
Posts: 1,367
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From: MA
'24 Porsche Macan
If you generally like the dealer and it is convenient to get to, I recommend speaking to the dealer general manager first, then the owner, and then escalating to MBUSA, if necessary.
However, it seems to be resolved (repaired under warranty) from your reply in this other thread:
https://mbworld.org/forums/e-class-w...est-drive.html
What's confusing me is that you started this thread after the other thread.
However, it seems to be resolved (repaired under warranty) from your reply in this other thread:
https://mbworld.org/forums/e-class-w...est-drive.html
What's confusing me is that you started this thread after the other thread.
Last edited by noka; Mar 8, 2015 at 12:54 PM.
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Out Of Control!!
Joined: Jun 2004
Posts: 13,799
Likes: 3,229
2014 E63S; AMS 100 octane ECU dyno tune; EDOK TCU tune; BB intakes; sprintbooster
If you generally like the dealer and it is convenient to get to, I recommend speaking to the dealer general manager first, then the owner, and then escalating to MBUSA, if necessary.
However, it seems to be resolved (repaired under warranty) from your reply in this other thread:
https://mbworld.org/forums/e-class-w...est-drive.html
What's confusing me is that you started this thread after the other thread.
However, it seems to be resolved (repaired under warranty) from your reply in this other thread:
https://mbworld.org/forums/e-class-w...est-drive.html
What's confusing me is that you started this thread after the other thread.
Is there more to this story than the op is letting on??
Good find Noka
Thread Starter
Super Member
Joined: Jul 2012
Posts: 737
Likes: 60
From: HESPERIA CA
2011 E550
If you generally like the dealer and it is convenient to get to, I recommend speaking to the dealer general manager first, then the owner, and then escalating to MBUSA, if necessary. However, it seems to be resolved (repaired under warranty) from your reply in this other thread: https://mbworld.org/forums/e-class-w...est-drive.html What's confusing me is that you started this thread after the other thread.
MBWorld Fanatic!
Joined: Aug 2004
Posts: 1,367
Likes: 3
From: MA
'24 Porsche Macan
Thread Starter
Super Member
Joined: Jul 2012
Posts: 737
Likes: 60
From: HESPERIA CA
2011 E550
So the general consensus is that I should call MBUSA, and report what my SA told me. I will be doing just that Monday morning! I SINCERELY appreciate all the help guys! 
MBWorld Fanatic!
Joined: Aug 2004
Posts: 1,367
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From: MA
'24 Porsche Macan
If it were me, I would escalate in the order that I mentioned, unless you don't give a crap about the dealer and don't mind going elsewhere.
Thread Starter
Super Member
Joined: Jul 2012
Posts: 737
Likes: 60
From: HESPERIA CA
2011 E550
Ha no it's not even like that! I have had this problem for about a week. I searched up "ESC inoperative" and a couple of threads came up. I was hoping to find another reason to why this could be happening, found the one I commented on and thought I could give some advice.
Thread Starter
Super Member
Joined: Jul 2012
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From: HESPERIA CA
2011 E550
Super Member
Joined: Dec 2014
Posts: 842
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From: Northern NJ
2015 E550 Coupe
So you own a car that is designed to be driven in a much more aggressive manner, on a daily basis mind you, than on any of the ordinary roads that we have here in the United States and the SA tells you your warranty is void for accelerating hard? What a total joke!
First speak to the owner of the dealership. If that doesn't resolve the issue, give MBUSA a call. The SA is way out of line. I have to agree with everyone else that this is an absurd position for the SA to take.
First speak to the owner of the dealership. If that doesn't resolve the issue, give MBUSA a call. The SA is way out of line. I have to agree with everyone else that this is an absurd position for the SA to take.
Thread Starter
Super Member
Joined: Jul 2012
Posts: 737
Likes: 60
From: HESPERIA CA
2011 E550
So you own a car that is designed to be driven in a much more aggressive manner, on a daily basis mind you, than on any of the ordinary roads that we have here in the United States and the SA tells you your warranty is void for accelerating hard? What a total joke! First speak to the owner of the dealership. If that doesn't resolve the issue, give MBUSA a call. The SA is way out of line. I have to agree with everyone else that this is an absurd position for the SA to take.
Thread Starter
Super Member
Joined: Jul 2012
Posts: 737
Likes: 60
From: HESPERIA CA
2011 E550
Haha I'm not trying to hide anything from you guys! Just didn't explain myself further as I should have. Was a bit freaked out yesterday! But do feel alot better knowing that my SA can't void my warranty due to hard acceleration!
MBWorld Fanatic!
Joined: Nov 2009
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From: Southeastern USA
2010 E350 Luxury Sedan, Engine 272 (V6)
Did you contact MBUSA? If so, what did they say? They are the ones who can or cannot void a warranty. However, they rely a lot on dealers information in making that decision.
Thread Starter
Super Member
Joined: Jul 2012
Posts: 737
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From: HESPERIA CA
2011 E550
I don't think they are open on weekends. I think I'm going to talk to the manager of the dealership first. However if the manager chooses not to hear me out, then MBUSA will be getting a call from me this week!
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From: Southern US
2010 E550, 273 Engine: 2012 S550, 278 Engine
Mercedes built your car with the parts it has. It should not matter how you drive it as it can only do what Mercedes made it to do. If any part fails during warranty it is for Mercedes to stand behind their own promise.
It is absolute nonsense to claim warranty is void if the driving aids fail during hard acceleration. The car cannot accelerate faster than Mercedes made it to do so this should not void any warranties and it does not.
Some driving aids are designed to work up to some speed limit but here in U.S. We can only dream going that fast. And at those speeds in Germany the systems don't fail, they just stop doing what they do at slower speeds.
MBWorld Fanatic!
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From: East coast
2010 E550 4M P2 Distronic, CLK550 Cab P2
Well said
Mercedes built your car with the parts it has. It should not matter how you drive it as it can only do what Mercedes made it to do. If any part fails during warranty it is for Mercedes to stand behind their own promise.
It is absolute nonsense to claim warranty is void if the driving aids fail during hard acceleration. The car cannot accelerate faster than Mercedes made it to do so this should not void any warranties and it does not.
Some driving aids are designed to work up to some speed limit but here in U.S. We can only dream going that fast. And at those speeds in Germany the systems don't fail, they just stop doing what they do at slower speeds.
It is absolute nonsense to claim warranty is void if the driving aids fail during hard acceleration. The car cannot accelerate faster than Mercedes made it to do so this should not void any warranties and it does not.
Some driving aids are designed to work up to some speed limit but here in U.S. We can only dream going that fast. And at those speeds in Germany the systems don't fail, they just stop doing what they do at slower speeds.
Thread Starter
Super Member
Joined: Jul 2012
Posts: 737
Likes: 60
From: HESPERIA CA
2011 E550
Mercedes built your car with the parts it has. It should not matter how you drive it as it can only do what Mercedes made it to do. If any part fails during warranty it is for Mercedes to stand behind their own promise. It is absolute nonsense to claim warranty is void if the driving aids fail during hard acceleration. The car cannot accelerate faster than Mercedes made it to do so this should not void any warranties and it does not. Some driving aids are designed to work up to some speed limit but here in U.S. We can only dream going that fast. And at those speeds in Germany the systems don't fail, they just stop doing what they do at slower speeds.
Very well said arrie!
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Joined: Apr 2014
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From: California
w212 E350 Bluetec & Mk7 GTI Sport
That must mean every single press cars warranty has been voided since to get on the autobahn and test 0-60 you must accelerate hard. jokes. they stress test the tranny and engine to 5x human possibility of usage
Super Member
Joined: Oct 2010
Posts: 764
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From: North Carolina
2010 E350, 2015 S550
Some questions.
How long has your SA been at that dealership?
Do they ever want to sell you a car?
Did your SA work for Pontiac in a prior life and is that where he learned his skills at dealing with service customers?
I would talk to someone who is interested in future revenue from you at that dealership if there is no closer alternative.
His comments are pure stupidity.
Oh yes, Your Avatar is freeky. I am guessing that is what you are going for.
How long has your SA been at that dealership?
Do they ever want to sell you a car?
Did your SA work for Pontiac in a prior life and is that where he learned his skills at dealing with service customers?
I would talk to someone who is interested in future revenue from you at that dealership if there is no closer alternative.
His comments are pure stupidity.
Oh yes, Your Avatar is freeky. I am guessing that is what you are going for.
Last edited by mnje350; Mar 11, 2015 at 10:10 PM.
