Bad day...er.. I mean month, at the dealership
Thread Starter
Senior Member
Joined: Mar 2004
Posts: 264
Likes: 3
From: OKC, OK
2022 GLE 450;
Bad day...er.. I mean month, at the dealership
Can skip below to cut to the chase
Awhile back I had a bad experience at the BMW dealer and that drove me back to MB. I previously had really good treatment and my local MB dealer (We only have one MB dealer in OKC.) so I decided it was time to go back to Benz (even though I buy used)
So I had a minor oil drip and a software update due on my E350 so I made an appointment and took it in to my dealer on June 2. I took their shuttle home expecting to get the car back the next day. Following day I'm told it needs a rear main seal -need to order it and should be done Thursday, maybe Friday at the latest. Friday I check on it and they tell me to come get a loaner car (brand new GLK 250 diesel pulled off the lot to put into service so Im the first driver)
Tuesday they tell me its causing them more trouble than expected. Wednesday they say they need another seal and it should be done Thursday. Today (Friday) I get a call saying it's done......BUT..
THE HYDRAULIC LIFT GAVE OUT ON ONE SIDE TILTING MY CAR TO ONE SIDE WHERE IT HIT AGAINST A TRANSMISSION JACK DAMAGING THE FRONT LEFT FENDER.
They said that Monday a bodyshop will pick up the car and take it to fix it and to expect another week or more for repair. I have concerns about matching the pearlcoat paint but I know its a good (independent) shop.
Holy crap, it was just a couple drops on the garage floor. I've replaced a rear main seal in a Jeep in about 6 hours. I'm now looking at 3-4 weeks total without my car for what should have been a simple repair and now my car is damaged.
I'm just venting. I know it will be fixed eventually. I'm thankful I have a loaner car (even if the GLK is really ugly). Just a bit frustrated at my return to MB.
Awhile back I had a bad experience at the BMW dealer and that drove me back to MB. I previously had really good treatment and my local MB dealer (We only have one MB dealer in OKC.) so I decided it was time to go back to Benz (even though I buy used)
So I had a minor oil drip and a software update due on my E350 so I made an appointment and took it in to my dealer on June 2. I took their shuttle home expecting to get the car back the next day. Following day I'm told it needs a rear main seal -need to order it and should be done Thursday, maybe Friday at the latest. Friday I check on it and they tell me to come get a loaner car (brand new GLK 250 diesel pulled off the lot to put into service so Im the first driver)
Tuesday they tell me its causing them more trouble than expected. Wednesday they say they need another seal and it should be done Thursday. Today (Friday) I get a call saying it's done......BUT..
THE HYDRAULIC LIFT GAVE OUT ON ONE SIDE TILTING MY CAR TO ONE SIDE WHERE IT HIT AGAINST A TRANSMISSION JACK DAMAGING THE FRONT LEFT FENDER.
They said that Monday a bodyshop will pick up the car and take it to fix it and to expect another week or more for repair. I have concerns about matching the pearlcoat paint but I know its a good (independent) shop.
Holy crap, it was just a couple drops on the garage floor. I've replaced a rear main seal in a Jeep in about 6 hours. I'm now looking at 3-4 weeks total without my car for what should have been a simple repair and now my car is damaged.
I'm just venting. I know it will be fixed eventually. I'm thankful I have a loaner car (even if the GLK is really ugly). Just a bit frustrated at my return to MB.
Last edited by Diamond White W212; Jun 12, 2015 at 11:32 PM.
Member
Joined: Jul 2009
Posts: 157
Likes: 5
From: Mamaroneck, NY
1996 C280, 2010 E350 Previous: '52 300 Adenaeur, '59 220 S, '94 C180, '03 C320 4-Matic Sport
I had a small dent on my front fender, and to my absolute amazement, the local indie body shop matched it perfectly. You really can't tell it happened. Have faith, they may get it right !
Thread Starter
Senior Member
Joined: Mar 2004
Posts: 264
Likes: 3
From: OKC, OK
2022 GLE 450;
Yea, they are trying and I'm keeping my cool - not blowing up at anyone. Stuff happens. It just seems that 'stuff' happens to me at every dealership or tire store I go to.
This is why I learned to fix my own stuff and stay away from service departments when possible but since this was warranty repair work and I bought an extended warranty, then I need to have a continued relationship with this dealer.
There was the Toyota dealer that put multiple dents in my new Sequoia back door and tried to tell me it was all dented up when I brought it in.
There was the BMW dealer that tried to tell me both turbos were out on a 40000 mile 335i $4000) and they were positive it wasn't a known wastegate issue the qualified for extended warranty, even though they never actually removed and looked at the turbos (turned out to be high pressure fuel pump - also under warranty but had fixed elsewhere)
There was the local tire store that forgot to tighten lugnuts on my Avalanche which lost a wheel 100 yards from the tire store on a test drive (where they panicked and abandoned it in the roadway to go back to the store)
Another tire store damaged the brand new wheels on my A4
Window tint installer shorted out all the front door speakers in the Eclass.
Only place that hasn't been a problem is the VW dealer where I take my Audi since the Audi dealer is almost an hour away
This is why I learned to fix my own stuff and stay away from service departments when possible but since this was warranty repair work and I bought an extended warranty, then I need to have a continued relationship with this dealer.
There was the Toyota dealer that put multiple dents in my new Sequoia back door and tried to tell me it was all dented up when I brought it in.
There was the BMW dealer that tried to tell me both turbos were out on a 40000 mile 335i $4000) and they were positive it wasn't a known wastegate issue the qualified for extended warranty, even though they never actually removed and looked at the turbos (turned out to be high pressure fuel pump - also under warranty but had fixed elsewhere)
There was the local tire store that forgot to tighten lugnuts on my Avalanche which lost a wheel 100 yards from the tire store on a test drive (where they panicked and abandoned it in the roadway to go back to the store)
Another tire store damaged the brand new wheels on my A4
Window tint installer shorted out all the front door speakers in the Eclass.
Only place that hasn't been a problem is the VW dealer where I take my Audi since the Audi dealer is almost an hour away
Member
Joined: Feb 2013
Posts: 230
Likes: 5
From: Greenville SC USA
2008 E320 Bluetec (until 11/14), 2001 SLK 320, 2004 Volvo V70, 1972 MGB, 2013 E350
My Lotus Elan was at the Dealer and one of the mechanics backed into it and smashed the front end (fiberglass body). My W211 Bluetec was being road tested by mechanics when they were attacked by a deer herd.My Audi A6 spent 4 months at the dealer (out of 4 years). I could go on but I think you get the picture.
Super Member
Joined: Oct 2014
Posts: 748
Likes: 27
From: Zion
W212 E550 4M P2
Ah, I consider myself exceeding lucky then ... or, at least the very least, blissfully ignorant of whatever was cleaned up / fixed up before I arrived to get my car back all these times. You folks sure have some rotten stories!
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Thread Starter
Senior Member
Joined: Mar 2004
Posts: 264
Likes: 3
From: OKC, OK
2022 GLE 450;
My Lotus Elan was at the Dealer and one of the mechanics backed into it and smashed the front end (fiberglass body). My W211 Bluetec was being road tested by mechanics when they were attacked by a deer herd.My Audi A6 spent 4 months at the dealer (out of 4 years). I could go on but I think you get the picture.
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MBWorld Fanatic!
Joined: Mar 2014
Posts: 3,107
Likes: 394
From: West Central Florida
2011 E550 P2 4M Sedan
I have the opposite problem - whenever I try to fix something I end up either breaking or damaging something on the car or hurting myself.
Unfortunately for you it doesn't sound like there are many options in town for service. Accidents happen but you've had more than your fair share.
Unfortunately for you it doesn't sound like there are many options in town for service. Accidents happen but you've had more than your fair share.
Member
Joined: Apr 2015
Posts: 149
Likes: 20
From: So/Cal The IE
2017 GLE 350 Selenite Grey 15 CLS400 Avalon 2013 XTS
Order a 2013 XTS just after they started their production run. While doing walk around at dealer to accept the car we notice all the window had deep scratches. From inside the car it was like looking at wavy rainbows. Found out that the prep guy cleaned them with a razor blade to remove something? Anyway GM and service manager freaked out. One this was there first sale and two there wasn't any parts available yet. So I got a loaner for four weeks until they replaced six windows. Keep the car a week and half and the CUE stop working. I returned it again for two and half more weeks waiting for a new CUE unit . First 60 days I had the car maybe ten days. One thing positive I came to really like the SRX wagon they make.
Last edited by longslim; Jun 14, 2015 at 08:12 PM.
