Help! Need advice on warranty coverage and insurance claim
Second question is that I have 38,xxx and original warranty will end march, 2016 or 2017. My seat stitching is torn, the sunroof has trouble closing sometimes(it will close very slowly or open back up) and that the wood trim may be faded. I tried to address this to the dealership and the receptionist said, "we will look into this, but one job at a time. I would need to have an person above me to see if it's something that's covered under warranty." Is she just blowing this off to avoid the issue? It's already there and not going anywhere soon why can't they send the request to MBUSA?
I picked up a 2nd job this year in February to help my parents financial situation so I do not have the time to drive 3 hours to the nearest dealership in ND to get these problems looked at. I see that the wood trim fading replacement has been granted to multiple owners and I would graciously hear anyone's advice. I feel like I don't have much insight in this situation and my free time has drastically been limited so I could use the help.
Also there were trucks and suvs going frantically around other stopped cars around the streets so I called a 2nd claim for collision since I thought one truck nearly hit me. The only thing wrecked from the exterior is the front license plate is ripped off so I want to see if this can be caused from driving though the water. I understand it wasnt the best thing to do, but what is your opinion on this? See if I can get it covered in my comprehensive claim if I take back my car getting possibly scraped by another truck?
Last edited by ND_eclass; Jul 4, 2015 at 01:51 AM.




You need to have the dealer examine your car, especially if you are concerned about future of warranty.
The receptionist should never answer questions re: actual service or warranty issues. You need to talk to a service advisor, maybe even the service manager.
Any dealer can evaluate ALL your problems at one visit. May take a few days though if several and real complicated. Appears they already have the car anyway?
They should be able to do the seat stitching, faded wood and sunroof very quickly.
If water destroyed the engine, need to throughly evaluate the electrical system and electronics. Was water forced into the HVAC system?
Good luck, but get dealer on your side to negotiate with the insurance adjuster.




Are you sure that these preexisting issues could be covered under the manufacturer warranty w/38,×××?




Assuming it is under warranty and you keep car, you might want to consider an MBUSA Extended Warranty before OEM warranty expires, which should cover the electrical, drive train, electronics, etc. for a few more years/miles.




Curious to hear about the extent of the water damage to your car. Did your interior flood as well?
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As far as the damage, they said the water went into my exhaust and was sucked in though the intake. There was a lot of movement and water flowing in a short amount of time. No damage to the interior, thank God! I didn't want to risk getting out and letting the water in.
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For future events, get to higher ground even if you see others fording through heavily flooded streets.


