Bluetooth Phone Problems
Thread Starter
Newbie
Joined: May 2016
Posts: 1
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From: Nashville TN
2011 E63
Bluetooth Phone Problems
I have a 2011 E63, and yesterday when using my phone through the bluetooth in the car, the audio was very choppy, almost like a weak cell signal but had full bars. When I would then switch the phone call over to the phone itself, perfect quality. I then switched back to bluetooth and the same choppiness, so bad that you cannot understand any communication. I turned off bluetooth on the phone and reconnected, same. Then I deactivated bluetooth on the car and reconnected, same. At this point, the bluetooth phone is useless. I have cycled the car on and off several times, all with the same result.
Any pointers on what to do from here? Anyone else had this problem? Thanks!
Any pointers on what to do from here? Anyone else had this problem? Thanks!
MBWorld Fanatic!
Joined: Mar 2014
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From: West Central Florida
2011 E550 P2 4M Sedan
Haven't had that problem on a consistent basis myself. Do you have another BT phone to test it would with so you can determine if it is the car or the original phone?
Member
Joined: Mar 2016
Posts: 86
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463, 210, 211
OP, It is likely a software issue, I've seen it before. It could also be a hardware issue, bad antenna, bad antenna amplifier ect. but more likely a software issue.
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Joined: Jul 2013
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From: Down Unda
W204 C63 AMG, W212 E250 CGI, C207 E250 CGI
my coupe does not have warranty with my dealership but they upgraded for free. i didnt even buy it from them.
Member
Joined: Oct 2016
Posts: 192
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From: Nor Cal
21 E63 Wagon
I have a 2011 E63, and yesterday when using my phone through the bluetooth in the car, the audio was very choppy, almost like a weak cell signal but had full bars. When I would then switch the phone call over to the phone itself, perfect quality. I then switched back to bluetooth and the same choppiness, so bad that you cannot understand any communication. I turned off bluetooth on the phone and reconnected, same. Then I deactivated bluetooth on the car and reconnected, same. At this point, the bluetooth phone is useless. I have cycled the car on and off several times, all with the same result.
Any pointers on what to do from here? Anyone else had this problem? Thanks!
Any pointers on what to do from here? Anyone else had this problem? Thanks!
Were you able to solve your problem?
Member
Joined: Oct 2016
Posts: 192
Likes: 47
From: Nor Cal
21 E63 Wagon
Went to the dealer earlier today and they adjusted the Bluetooth and transmission volume levels in the settings menu. For iPhone 6s/7 the tech said set both to "-2". Seemed to work better after making the adjustment.
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Joined: Apr 2015
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From: San Antonio, TX
2010 e350 Luxury p2
Can you recall the exact directory of these settings? I can't find them (or decipher the settings from the names) on my 2010 w212
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MBWorld Fanatic!
Joined: Feb 2014
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From: MA
2008 E350 4Matic, 2011 E350 4matic
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Joined: Apr 2015
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From: San Antonio, TX
2010 e350 Luxury p2
I tried going that route and the dealer said there is no update for it after checking it during a service. This was in 2018.
I have not asked or given them the specific version number of the update and just asked for a command update due to my Bluetooth problems. Can't even make a phone call without disconnecting. Used to have and Android, then iPhone 7 and now 11. They all act the same.
Do you happen to know what the bt contact plate setting is for? It was selected as installed on mine and today I changed it to not installed after seeing other people's settings (I probably need to back this up with the thread that I'm referring to. It was on a different discussion)
I have not asked or given them the specific version number of the update and just asked for a command update due to my Bluetooth problems. Can't even make a phone call without disconnecting. Used to have and Android, then iPhone 7 and now 11. They all act the same.
Do you happen to know what the bt contact plate setting is for? It was selected as installed on mine and today I changed it to not installed after seeing other people's settings (I probably need to back this up with the thread that I'm referring to. It was on a different discussion)
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Joined: Feb 2014
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From: MA
2008 E350 4Matic, 2011 E350 4matic
Try another dealer. There are comand updates that should fix the bluetooth issues. Usually though they won't do a comand update unless you're having specific problems and the updates also fixes things like Sirius radio cutting out once in a while too. No issues with mine. I assume you already did the basics of deleting the one in comand and on your phone, restarting the phone and try the pairing again?
