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Dealer does not know how to make Navigation work

Old Jan 27, 2017 | 04:14 PM
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Dealer does not know how to make Navigation work

Dealer has had car since Tuesday and has no idea how to make navigation work properly. They said they replaced antenna, wire and head unit and it still will not give you correct location of car. Head unit powers up and works it just does not give you correct location of car. They said they have to get ahold of Mercedes Benz and find out if they have a solution. Said they would get ahold of me on Tuesday Told them if they wait long enough it will automatically correct itself like he had done before. Usually it takes about 2 weeks and then it works fine. Last time it went out was about 1 1/2 years ago. Went out no one could find out why the it started working fine all of a sudden. Has anyone out there had a similar problem? If they replaced what they said it should work. Does anyone have an idea what else might cause the problem besides the flux capacitor?

Last edited by dbldpr; Jan 27, 2017 at 04:26 PM.
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Old Jan 28, 2017 | 05:58 PM
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Speak with service manager to request they open PTSS (MB technical support) case.
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Old Jan 28, 2017 | 06:13 PM
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Originally Posted by konigstiger
Speak with service manager to request they open PTSS (MB technical support) case.
I believe the service guy said they called MB for tech support Hopefully they will get it on Monday.
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