kash2014

73000, miles

had the drivers seat replaced around 55k as a goodwill outside 4 year warranty

bought a 2 pack maintenance package for 1050 last week and took it in for service

1) oil seperator / cam plugs leaking
2) washer fluid tank leaking replaced
3) transfer case leaking - removed and resealed

happy that I bought the piece of mind,

tresean1

wait, I am confused
you title mentions ELW (which makes me think you got it extended to 6 or 7 years, 75k or 100k miles)

but then your post says driver seat replaced as a goodwill outside of warranty.
if you got the ELW, why did goodwill come into play?

kash2014

Drivers seat not covered under ELW,

but because I was servicing my car with MB dealer, and I had ELW, they were willing to cover the drivers side seat cover

tresean1

aaaah, ok...thx for clarity.

kajtek1

I am always very skeptic about freebies that you don't deserve.
THERE MUST BE SOMETHING ELSE BEHIND

ItalianJoe1

Why?

The reality is MB should hold a hard "NO" on repairs outside of warranty, but if you are a good customer, they will bend that rule. Something like a seat cover that has wear on it, is nobody but the customers fault. Hard to tell people that though when they pay a very large sum to purchase and maintain the car, and often MB will just eat a couple hundred $$ to keep a customer happy.

ELW is also a big purchase, and is essentially direct profit to MB until you've used up enough of it to exceed what you paid (doesn't take much though), so they like to take care of those customers, as they are very good for business.

kash2014

seat cover is a faulty design by MB, no reason for the stiching to come apart after 4 years, this has been a well documented problem on this forum... however MB corporate is variable in its response, from denying payment, to only covering the part, to full coverage in my case...

thefisch

So Kash, you bought the 2 pack to save $$ on the 80k service I presume. You got some bang for the buck out of that too.

For these repairs, did they raise the issues to you or did you point them out?

How much time left on the ELW? Are you planning to keep the car much longer?

kash2014

Yes, I called the dealer, quoted me almost a grand or so for the 80K service. I was not sure if my car qualified for the service packs, but to my surprise it was when the finance guy plugged my VIN in.

I went ahead and got the 2 pack for 1050, I think the 3 pack was 1400 something.

I know for sure I want to keep the car for at least 2 more years, not 3 so I got the 2 pack.

The repairs were pointed out by them, but obviously they wanted me to change my tires, do an alignment, and change the rear differential fluid, I declined all of that work.

I have less than 2 thousand miles or until september left on my warranty. Overall I'm happy, knowing it was the first year of the w212, it worked out in the end.

thefisch

Apparently, you can purchase the PPM so long as car has less than 80k miles on it. Not that it will always be worth it like it was for you. I have about 78k on the dial and have been thinking about getting another PPM. But since the 80k service is done (thanks to the last of my PPM 3 pack), the next 2 or 3 services for me are just the A,B,A - no plugs or ATF again until 120k. So it doesn't make as much sense in my case.

I still have about 3 years left on my 3rd party extended warranty. Good to know your dealer spotted those issues. Makes me think mine hasn't been looking...

Javi-2017

What 3rd party warranty did you purchase for your E-class thefisch?

thefisch

It was Maxcare which is the one sold by Carmax for their cars. Service at local dealer also recommended Fidelity based on their experience.

tresean1

Thanks for the info guys. I have about 25k miles on my car. Which services are up next, which ones are most expensive? Would it be smart for me to get the PPM service packs now or wait? Any helpful advice is appreciated.

hyperion667

MB eating a couple of hundred to make customers happy?? What planet is this on?

kash2014

I would make sure you buy a 3 service pack when you are due for a B service.

Depends on your model year, but getting a service pack to cover a tranny service is especially worth it

kash2014

P0128 error code today, looks like the warranty will come in handy again...

tresean1

So do you have to use them in succession, or can younuse them as you like? In other words, if I purchased a 2-pack, can I use one for an expensive service B and the other for another expensive service (i.e. tranny service)...but pay of of pocket for the in between A service?

davidjohnbamber

Yes, and No.

kash2014

add on a repairing seat warmer (600 something dollars) and motor mounts.

if you are still under warranty, put your car in reverse and hold the brakes if you notice a slight vibration, probably the motor mounts

200 more miles to find any more problems before the ELW expires

kash2014

update,

trunk control module went out

and going to have them replace the seat heater on passenger side

90 more miles to go. will enjoy this loaner for a few days