dn325ci

I use an iPhone 7 Plus. Sometimes it is connecting flawlessly and works with no issue. About 25% of the time it skips. I basically know within 30 seconds of connecting whether it is one or the other. I think there may be something the sequence of connection. If I set the car to radio before I shutdown, and therefore it starts with radio on at startup, it seems more likely to connect in non-skip mode.

bruceinc

cetialpha5

Maybe it's time to do another one. I think I had mine updated last year. Seemed a little better afterwards. I had it done when I had the $130 off $250 service so it wasn't too bad. You just missed one, but they seem to be doing that promotion a couple times a year now.

ItalianJoe1

There probably isn't newer software for a 2011 than there was a year ago. They don't update the older cars anymore once they are that far out of warranty. The car is 7 years old, if you have a phone that's 7 years old you would toss it and start with a new one, that's what MB wants you to do with the cars unfortunately. It sucks trying to get the older cars to play nice with current gen phones.

bruceinc

ItalianJoe1

While I don't disagree, on the flip side, the only cars that have bluetooth problems are ones used with Iphones. Never get the complaints from android users. I don't feel the responsibility is 100% on Mercedes, as Apple also tells you to go update the car, that there can't be anything wrong with their software.

huewish

I have the reverse problem with my iPhone X. It doesn't connect well to my headsets and headphones, but when I get in my car, it connects right up and works flawlessly. I've almost stopped using a headset entirely.

bachree

2010 E350. Having similar problems with iPhone7. Last time i tried it was dropping connection every 30 seconds. Today, it didn't even pair with the phone when i attempted to give it a try,,, My only grievance with this car.

cetialpha5

Have you tried the standard bluetooth fixes? That means deleting the connection from the phone and the car, reboot the phone and then starting again from scratch.

bachree

cetialpha5

Time to dump the iPhone then. I paid about $370 for my Samsung S8 last year during black friday. The S9 will probably be about that same price this year. Mine works fine.

Also just curious which version of the firmware that you have. I think in the old threads it mentions how to display it.

Angela Carter

Hi there, did you get this issue resolved? My bluetooth is horrific after I upgraded my iphone 6s to an 8 and I also have a 2011 E550. Thanks!

THouck24

I have a 2011 E350 Coupe and I have the same problem. After months of going back and forth with my local MB dealership, purchasing a new BT antennae (b/c they stated this was the issue and it still didn't correct the problem), MB purchasing me a new iphone 7 (because they thought my phone was the issue and they experienced the same issue with the brand new iPhone 7) they finally escalated the issue to Germany. The result - My year car doesn't support iphones after 6s and they refunded me money back for the BT antennae purchase.

It's crazy that a car 5 years old at the time and with the price of these cars, that they're not able to scale and stay up to date with advancing technology. They should be able to have some type of software update they can apply. It makes me think is this going to be a problem with their cars or other cars going continuously. Will I need to purchase a car every 5-6 years if I want the features that I paid for to continuously work.

THouck24

I have a 2011 coupe with an iPhone 7 and experiencing issues. What software are you running on your phone? Are you still not experiencing issues with your iphone 7? MB told me that my year car doesn't support iphones after 6S

cetialpha5

It means they want you to switch to Android. My Samsung S8 works fine on my 2011 E350 4matic sedan.

Angela Carter

What a complete racket! How is it that Honda, Toyota, Lexus, and even Ford can keep up with technology but Mercedes (and BMW for that matter), just can't do it???

I don't want an Android phone, that's why I bought an Iphone. I don't want a Honda, Toyota, Lexus, or Ford. That's why I bought a Mercedes.

Not loving my Mercedes after having 5 BMW's in the past for a few reasons, including this one! Thanks for your reply!

Equally frustrated!
Thanks!

thefisch

Most times the problem is on the phone side especially after a software update. Often time such issues are fixed with a subsequent update when they get enough complaints.

dn325ci

I've posted this before, but I was having the same problems, bought this device. Problem solved. Yeah, it cost me $80 but that is way cheaper than a new car, or any solution Mercedes could come up with. Very happy.

Angela Carter

Thanks - I actually saw your post about a week ago and bought the same device but haven't been able to play with it yet.

deyainrdy4ds

dn325ci

Yes, yes, and yes. 30 pin in is the glovebox on my car, not console.

Beemie

Does this interfere with Bluetooth phone calls at all? i.e. if you're streaming music/podcast with the plug-in device,and then a call comes in, can you still easily answer via the car's BT?

I have a frequent skipping problem with my 2015 S212 using an Android (it's a Blackberry Priv, which is basically an Android phone in a Blackberry body). I usually have to turn the phone BT off and just listen to my podcast via headphones, which is annoying. Also, volume on BT streaming seems very low, even with the phone volume up all the way.

dn325ci

It doesn't. If a phonecall comes in the system alerts there is a call and switches to bluetooth for taking it, just as it would with any other audio source playing, then returns to the "media adapter" source afterwards. I have now set "bluetooth audio" to off on my system, so bluetooth remains active for telephone, but not audio.

binnifer

dn325ci

The 2012's went to a new version of the head unit. Older version had PCMCIA slot. Newer version had SD card. Which slot do you have? That fix did not work on my 2011.