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Hey guys,
After recent rains in LA, my right front headlight got really moisture (it had some condensate to built up before, but not like WATER in it), I went to Mercedes dealer to see what is going on and they opened it and found a crack on it. They are stating it is not warranty case because crack couldn't appear itself, while I did not crush or hit on a road anything, it doesn't look to me as a crack from the impact as well, I attach a picture to the post, what do you think guys?
It looks like an impact crack to me and unless you have spent the car's entire life looking at that headlight, there is no way you can know one way or another. You are going to have a very difficult time getting a dealer to warranty that problem. The manufacturer will have the light shipped back to them and will charge the dealer for the repair if they think it was an impact and not a stress crack.
This could be a case of material fatigue, something I'd argue!
Originally Posted by JALLEN4
It looks like an impact crack to me and unless you have spent the car's entire life looking at that headlight, there is no way you can know one way or another. You are going to have a very difficult time getting a dealer to warranty that problem. The manufacturer will have the light shipped back to them and will charge the dealer for the repair if they think it was an impact and not a stress crack.
Thank you for reply guys, I appreciate your opinion!
To me it looks like a stress crack as it begins from the inside edge of the headlight, where it doesn't seem susceptible to a road impact - isn't that area hidden by the hood? If it was a dropped tool it seems that you would see some sort of impact damage and I don't see that, I see a crack that begins from the inside edge of the light and works towards the lens, where it ends before reaching the lens. So my vote is for a stress crack in the unit.
2019 Dune Silver Metallic E-450 Mercedes Cabriolet NEW Mercedes 2020 GLC300 graphite gray SUV
Nonsense, it's on them to prove it was an impact hit...not the other way around. Unless there is clear evidence there was an external impact, I see it as a material defect. I'd either escalate up the chain or go to another dealer for the claim.
Nonsense, it's on them to prove it was an impact hit...not the other way around. Unless there is clear evidence there was an external impact, I see it as a material defect. I'd either escalate up the chain or go to another dealer for the claim.
We all need to read our warranty closer. It really is not "on them to prove" anything. The dealer makes a decision and they act upon that decision. You could appeal to the manufacturer if not satisfied but that does not assure a change in their position.
Nonsense, it's on them to prove it was an impact hit...not the other way around. Unless there is clear evidence there was an external impact, I see it as a material defect. I'd either escalate up the chain or go to another dealer for the claim.
I agree. I would push the warranty issue since you have it. Escalate to MBUSA if you want. But if you get shot down, then a small amount a silicone will probably fix you right up.
Thank you, everyone, for replying, been on phone today with an associate, escalated to higher management and they took a unit out, and sent me another picture of it stating it is impacted from the top, where a triangle formed, they state it is lower than a whole surface by a bit. here is a picture:
The strange thing is that they are claiming it is made by opening hood and leaning on the unit, tho there is no evidence of impact damage whatsoever... They stat it has one of the triangles lower, but no scratch or dent or even protectant rubber damage... Same for the hood itself no damage. I'll try giving it to the other dealer and see what they say, will keep posted.
2019 Dune Silver Metallic E-450 Mercedes Cabriolet NEW Mercedes 2020 GLC300 graphite gray SUV
Originally Posted by Artiom Maksimov
The strange thing is that they are claiming it is made by opening hood and leaning on the unit, tho there is no evidence of impact damage whatsoever... They stat it has one of the triangles lower, but no scratch or dent or even protectant rubber damage... Same for the hood itself no damage. I'll try giving it to the other dealer and see what they say, will keep posted.
Wonder if it might have been caused by a MB mechanic on a service? Maybe he leaned on the housing, cracked it, and kept their mouths shut. Only reason I can think of leaning on a light housing is servicing; unless you do your own.
12-10-2018, 08:01 PM
