jleebowens

Hello,

since the beginning of the day I’ve been experiencing my command unit restarting on its own and periodically freezing before the restart. It’s completely random I could be driving or stoped, Bluetooth playing or serious xm. I’ve already tried holding power button for ten seconds to reset with no luck. Any help with this would be greatly appreciated!! Thank you all.

Kilt

What a coincidence. My comand unit started doing the same and other screwy things today. It sporadically and randomly turns itself off and reboots, or the screen freezes, or the dash buttons don't work, or the navigation shows me way off the road I'm on. Thankfully, I'm under a CPO extended warranty and am going to call the dealer tomorrow.

Amr_c63

Wow same thing happened to me and some other members here and also Facebook it’s the virus .

Kilt

What virus?

jleebowens

What virus? Any resolutions?

pb39374

Try disconnecting the battery for about 30 seconds then reconnect it. That may work.

LILBENZ230

Pretty sure AMR was being sarcastic about COVID-19, not trying to say COMAND has a virus..

jleebowens

lol I figured that. I posted about this on a Facebook w212 page and it seems a lot of people are currently having an issue like this since yesterday. Any luck from anyone yet?

jleebowens

just called mb Westwood and they have a couple cars in right now for the same thing he thinks mb USA tried to do an on air update. He’s calling me back at some point today

ygmn

did not think W212 had over air updates available and you had to go to dealer for any update of anything.

Alai

My ML350 (W166) is doing the same thing starting yesterday, I have n't checked my W212. Please keep us updated.

Blade Canyon

The same thing happened to me. I disconnected the cables from both batteries for 30 minutes. I turned off Bluetooth, emptied the CD drive, the SD card drive, and disconnected the Media Exchange Cable. I did a factory reset on the head unit (which wiped out all the music I had recorded to the hard drive from CDs). Nothing worked.

I have an appointment at the dealer tomorrow, so I'll probably be the idiot that pays a bunch of money just to find out it's some kind of global software upgrade that screwed everything up.

A-a-ron212

Same thing here on my 2012 E550. Started last night and was rebooting every 5 minutes on the commute this morning. Hope MB responds and gets this fixed!

jarrettwestfall

My 2012 C63 started doing it yesterday around noon.Same thing Freezes, shut down and reboots itself every 5 minutes or so and works fine for another 5 minutes and does it again. Called my local dealer. my service tech said he had 60 voicemails about it by 10:30 CST this morning. Hopefully this gets resolved quickly.

ygmn

What screen are peeps in when this happens?
RADIO?
NAV PHONE??

IF in NAV do you have it actually on a route?

jarrettwestfall

Any screen. The whole unit functions fine and then it just reboots itself

Blade Canyon

It can be on any screen. If you are on CD, it reboots and goes back to CD but starts on the first track. SD Card? Reboots and goes back to track 1. Music Register? Reboots and goes back to track 1. NAV with a route? It reboots, but after a minute of reorientation, it puts you back on route. I have never used the nav before but tried it today to see if it would fix this error.

mtraum

'Ditto'...On with MBUSA to see if they've heard anything. Nada so far!

jleebowens

Just got off the phone with customer care. They said that they are not aware of any cases bu notified me I have service bulletin for steering rack bolts which is a good way to get my car into the shop without being initially charged for anything. Have an apt with viti tomorrow they said it’s probably just a simple reset.

jarrettwestfall

I even pulled the fuses for the COMAND and the radio (26,81, and 84 for my C63...Not sure if this is the same for other models) let them sit out. System reset because it deleted all of my settings. Got in the car and it still kept doing the same thing. Freeze and reboot roughly every 5 minutes.

KEY08

I have not experienced anything like this in my 2014.

jarrettwestfall

UPDATE!!!!
Called a dealer this morning in Massachusetts because a member posted about them. Mercedes of Westwood. They just called me back and said that the problem is Sirius XM related. I was told that they submitted an updated yesterday and it did not download correctly causing the system to act incorrectly.

C280 Sport

This JUST happened over in the W166 ML section! Crazy!

https://mbworld.org/forums/m-class-w...turns-off.html

https://mbworld.org/forums/m-class-w...or-reboot.html

jleebowens

I just got a callback from Westwood as well Jarrett. Got the same story. But funny, right after I get off the phone with them I’ve been in my car for 6 minutes now and it hasn’t reset.

jleebowens

Did they tell you not to come in?