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Service B9: 50K Service at 32,600Miles?

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Old Aug 20, 2021 | 04:11 PM
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Service B9: 50K Service at 32,600Miles?

I have a MY2016 and as stated in the title, it currently has 32,643 miles on the clock. My indicator light came on for B9 service. I dropped it off at the dealership this morning and in reviewing the work order, I noticed they scheduled it to perform 50K service, which seems a little odd to me. Does this seem normal?

I am particularly concerned because it seems that brake fluid change is called for at 40K but not at 50K. I don't know what else might get skipped.

What do you all think?
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Old Aug 20, 2021 | 05:00 PM
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US flexible service systems beside mileage, also have time limits between services (courtesy of US lawyers, who dictate oil changes)
So your service B most likely comes as time-forced.
Thank the lawyers.
If you want to add something to the scope- talk to your SA.
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Old Aug 20, 2021 | 06:16 PM
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Originally Posted by kajtek1
US flexible service systems beside mileage, also have time limits between services (courtesy of US lawyers, who dictate oil changes)
So your service B most likely comes as time-forced.
Thank the lawyers.
If you want to add something to the scope- talk to your SA.
You are writing about Corporate MB-USA lawyers, right?
To my knowledge, there are no federal or state laws dictating oil change intervals.
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Old Aug 20, 2021 | 06:24 PM
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Just spoke to my SA and confirmed that is the case (except he didn't mention the lawyers). He said they must go based off of the age of the car and not the mileage.
He told me they did the spark plug change but not the brake fluid - that will be done next year.
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Old Aug 20, 2021 | 07:27 PM
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Here's the service schedule based on time and mileage
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Old Aug 20, 2021 | 09:49 PM
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Originally Posted by DFWdude
You are writing about Corporate MB-USA lawyers, right?
To my knowledge, there are no federal or state laws dictating oil change intervals.
There was famous MB lawsuit in 2000 or 2001, when MB USA was forced to change the services from dino to synthetic oils.
At the time I had 1998 ML320 and hold the receipt for its 1st service billed at $78.The service was done 20 months after picking up new car as those MY did not have clock in their FSS.
If you pay more - thank the lawyers and inflation.

Last edited by kajtek1; Aug 20, 2021 at 09:56 PM.
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Old Aug 20, 2021 | 09:53 PM
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Originally Posted by EuroDriverSD
Just spoke to my SA and confirmed that is the case (except he didn't mention the lawyers). He said they must go based off of the age of the car and not the mileage.
He told me they did the spark plug change but not the brake fluid - that will be done next year.
Glad you got it cleared, however I don't understand the logics.
Spark plugs don't age, so even they have time limit in the manual, they will last 20 years.
Brake fluid on other hand absorbs moisture on time-only bases and is crucial to your safety.
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Old Aug 21, 2021 | 04:13 AM
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Originally Posted by kajtek1
Glad you got it cleared, however I don't understand the logics.
Spark plugs don't age, so even they have time limit in the manual, they will last 20 years.
Brake fluid on other hand absorbs moisture on time-only bases and is crucial to your safety.
While spark plugs don't age, they also rust in place. So that's why they change them out after 5 years so they don't have to drill them out after 20 years when they snap taking them out.
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Old Aug 21, 2021 | 06:08 AM
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SO they went by model year then not when the car was built which could be year prior?

They should not have changed plugs without your approval.
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Old Aug 21, 2021 | 08:29 AM
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From: SOUTHWEST OHIO
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Talking

I owned/operated dealerships for several decades of many various makes. Within those service departments there were technicians with decades of experience and who went for training multiple times a year. Thankfully, we had a continuous supply of insurance salesmen, accountants, and etc. who knew far more about servicing the cars than we did by reading forums!
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Old Aug 21, 2021 | 11:03 AM
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Originally Posted by cetialpha5
While spark plugs don't age, they also rust in place. So that's why they change them out after 5 years so they don't have to drill them out after 20 years when they snap taking them out.
They corrode only on abused cars.
Due to some misreading, I was replacing factory plugs on W211 at 140,000 miles. They had no corrosion on car who spend most of its life in NY.
New plugs did not make the engine running any better and I record each fill up.
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Old Aug 21, 2021 | 01:55 PM
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Maintenance intervals like these are likely based on average use and lowest common denominator. Their not going to tailor to specific use-cases.

If you don’t want to change the plugs for 100k… go for it. This is where experience plays a role.

Under warranty, I’d follow the guidelines… post-warranty, we can talk.
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Old Aug 23, 2021 | 01:03 PM
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I didn't mind having it done, since I got the work done under the 3-year maintenance plan (first of 3 services). 2nd service next year will include brake fluid change and transmission service so I'm happy to get the major stuff knocked out under the maintenance plan (If I had done my research, I would have only gotten the 2 year plan, as the 7-year, 70,000 mile service is rather minor).

The one thing that unsettles me is that I opened the hood this weekend and the only evidence I found that work was performed was some hand/finger prints on and around the edges of the plastic engine cover - everything else in the engine bay looks untouched. Also the wipers were changed, as they still have the stickers over the wear indicators. Doesn't look like tires were rotated.

I'm tempted to have a spark plug pulled to confirm they are new.
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Old Aug 23, 2021 | 05:51 PM
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Out of curiosity, which of the dealers in SD are you using for service? The one I used to use is under new ownership and tried to slip in things like fuel injection cleaning, etc. Car is a 2018 and had <20k miles a year ago....

Originally Posted by EuroDriverSD
I didn't mind having it done, since I got the work done under the 3-year maintenance plan (first of 3 services). 2nd service next year will include brake fluid change and transmission service so I'm happy to get the major stuff knocked out under the maintenance plan (If I had done my research, I would have only gotten the 2 year plan, as the 7-year, 70,000 mile service is rather minor).

The one thing that unsettles me is that I opened the hood this weekend and the only evidence I found that work was performed was some hand/finger prints on and around the edges of the plastic engine cover - everything else in the engine bay looks untouched. Also the wipers were changed, as they still have the stickers over the wear indicators. Doesn't look like tires were rotated.

I'm tempted to have a spark plug pulled to confirm they are new.
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Old Aug 23, 2021 | 06:15 PM
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Originally Posted by teksurv
Out of curiosity, which of the dealers in SD are you using for service?
I went to MB of El Cajon. I have gone to them many times in the past and have been satisfied - this is the first time I got the gut feeling I may have been short-changed. When I bought my W212 I went to MB of San Diego in Kearny Mesa because I bought the car there and I definitely felt the up-sell approach like you're describing - never went back.

On my older W211 I would usually go to South Bay Autohaus which has great, personalized service. However MB of El Cajon often gave me great discounts that were hard to refuse, especially on the transmission service.

Which one are you talking about?
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