E-Class (W212) 2010 - 2016: E 350, E 550

Infotainment glitches

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Old 09-05-2022, 11:59 AM
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2011 E350 wagon, 2014 E63S Wagon
Infotainment glitches

My whole infotainment system is acting up, the screen reboots in less than a minute. Buttons are unresponsive as well as the rear camera and the centre console dial. Is this software or hardware issue? No other problems with the car, no changes or other repairs done recently
Old 09-05-2022, 02:50 PM
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MY'14 W212 M276 3.5NA @55kMi
unstable head...

Originally Posted by zenocchio
My whole infotainment system is acting up, the screen reboots in less than a minute.
Buttons are unresponsive as well as the rear camera and the centre console dial.

Is this software or hardware issue?
No other problems with the car, no changes or other repairs done recently
I think what you describe is a boot-loop caused by faulty hardware. An external condition is preventing the software stack from initializing.

The solderless circuit in your center dial module may have developed poor connection with head unit....

Are you able to retrieve active faults codes? This will quickly minimize guess work. NTG may not come up long enough to post status.... let's see!




Last edited by CaliBenzDriver; 09-05-2022 at 02:55 PM.
Old 09-05-2022, 04:08 PM
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2011 E350 wagon, 2014 E63S Wagon
Originally Posted by CaliBenzDriver
I think what you describe is a boot-loop caused by faulty hardware. An external condition is preventing the software stack from initializing.

The solderless circuit in your center dial module may have developed poor connection with head unit....

Are you able to retrieve active faults codes? This will quickly minimize guess work. NTG may not come up long enough to post status.... let's see!
unfortunately I don’t have access to Mercedes’ software to pull codes. I tried resetting the unit by pressing the on button to force a reboot, I turned off the Bluetooth and tried pulling fuses for 10min and then also disconnecting the battery for 10min. Nothing worked.
finally I removed the cds and that seems to have resolved the issue, with the system now working. I did not dare to put the CDs back in 😉
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juanmor40 (09-06-2022)
Old 09-05-2022, 04:24 PM
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MY'14 W212 M276 3.5NA @55kMi
CD jam

Originally Posted by zenocchio
unfortunately I don’t have access to Mercedes’ software to pull codes.

I tried....
resetting the unit by pressing the on button to force a reboot,
and I turned off the Bluetooth
and tried pulling fuses for 10min
and then also disconnecting the battery for 10min.
Nothing worked.

finally I removed the cds and that seems to have resolved the issue, with the system now working.
I did not dare to put the CDs back in 😉
Great, you did all the right things until CD's provided relief.
I would have never guessed that

Buy yourself a scanner, it pays for itself quickly.
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Aussie_E350_Wag (09-07-2022), juanmor40 (09-06-2022)

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