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Waiting for a tow truck...☹️
Thread Starter
Member
Joined: Apr 2014
Posts: 227
Likes: 31
From: United Kingdom
Weekend: 2010 SL 350 r230 Weekdays: 2018 E220d Coupe
Waiting for a tow truck...☹️
As I came off the slip road onto the motorway (freeway), my W213 (e220d) went into limp mode, leaving me with no acceleration. An error came up on the dashboard;
Oil level
Reduce oil level
I continued home and called Mercedes Me from the car. A technician arrived 1.5 hours later but was unable to hook up to the German server as he was out of range (60 miles) from his base and the home dealer for my car is registered to a dealer about an hour in the other direction. The technician could see the fault on his system - something about a booster fault I think.
So a tow truck will come later this evening to take the car to the dealer and a rental company will ring me to arrange delivery of a rental car.
The car was already booked in to resolve a false headlamp error that has made the intelligent light system unavailable.
I can't say I'm too thrilled at all of the above. The only saving grace is that Mercedes has communicated well and have done their best to make everything easy for me...
In case anyone is interested, I will post back when I find out what has gone wrong.
Oil level
Reduce oil level
I continued home and called Mercedes Me from the car. A technician arrived 1.5 hours later but was unable to hook up to the German server as he was out of range (60 miles) from his base and the home dealer for my car is registered to a dealer about an hour in the other direction. The technician could see the fault on his system - something about a booster fault I think.
So a tow truck will come later this evening to take the car to the dealer and a rental company will ring me to arrange delivery of a rental car.
The car was already booked in to resolve a false headlamp error that has made the intelligent light system unavailable.
I can't say I'm too thrilled at all of the above. The only saving grace is that Mercedes has communicated well and have done their best to make everything easy for me...
In case anyone is interested, I will post back when I find out what has gone wrong.
Senior Member
Joined: Oct 2016
Posts: 289
Likes: 59
E220d
Doesn't sound good. I've got a 220d as well (in UK) so I'm keen to see what caused the issue. Hope it's not too much of a ball ache for you.
I had the same headlight fault. Intelligent light system stopped working and right hand headlight wouldn't turn off (weirdest fault I've ever had in car). My adaptive main beam was rubbish before the fault, constantly getting flashed by oncoming traffic. Dealer replaced headlight control unit (took a week to get hold of) and it's been a revelation since. Adaptive main beam is dancing all over the place throwing dark boxes round anything that moves. No more angry flashes. Maybe you'll see an improvement too.
I had the same headlight fault. Intelligent light system stopped working and right hand headlight wouldn't turn off (weirdest fault I've ever had in car). My adaptive main beam was rubbish before the fault, constantly getting flashed by oncoming traffic. Dealer replaced headlight control unit (took a week to get hold of) and it's been a revelation since. Adaptive main beam is dancing all over the place throwing dark boxes round anything that moves. No more angry flashes. Maybe you'll see an improvement too.
Thread Starter
Member
Joined: Apr 2014
Posts: 227
Likes: 31
From: United Kingdom
Weekend: 2010 SL 350 r230 Weekdays: 2018 E220d Coupe
Doesn't sound good. I've got a 220d as well (in UK) so I'm keen to see what caused the issue. Hope it's not too much of a ball ache for you.
I had the same headlight fault. Intelligent light system stopped working and right hand headlight wouldn't turn off (weirdest fault I've ever had in car). My adaptive main beam was rubbish before the fault, constantly getting flashed by oncoming traffic. Dealer replaced headlight control unit (took a week to get hold of) and it's been a revelation since. Adaptive main beam is dancing all over the place throwing dark boxes round anything that moves. No more angry flashes. Maybe you'll see an improvement too.
I had the same headlight fault. Intelligent light system stopped working and right hand headlight wouldn't turn off (weirdest fault I've ever had in car). My adaptive main beam was rubbish before the fault, constantly getting flashed by oncoming traffic. Dealer replaced headlight control unit (took a week to get hold of) and it's been a revelation since. Adaptive main beam is dancing all over the place throwing dark boxes round anything that moves. No more angry flashes. Maybe you'll see an improvement too.
I'll be sure to update progress on the limp mode issue.
Senior Member
Joined: Oct 2016
Posts: 289
Likes: 59
E220d
Exact same set of messages as I got, only mine was rhs. Said light failed but lights were fine. From memory I think the right main beam wouldnt work. After the fault cleared ILS worked again, except it was the old slow/blind everyone version of working. I also only noticed, after the change of control unit, that when unlocking the car the headlights come up with two blue strips and then the daylight running strips light up. Never saw the blue bit before so I just think mine were always working at reduced capacity!
MBWorld Fanatic!
Joined: Oct 2014
Posts: 4,524
Likes: 1,181
From: WI
17 E43; 21 GLS580
As I came off the slip road onto the motorway (freeway), my W213 (e220d) went into limp mode, leaving me with no acceleration. An error came up on the dashboard;
Oil level
Reduce oil level
I continued home and called Mercedes Me from the car. A technician arrived 1.5 hours later but was unable to hook up to the German server as he was out of range (60 miles) from his base and the home dealer for my car is registered to a dealer about an hour in the other direction. The technician could see the fault on his system - something about a booster fault I think.
So a tow truck will come later this evening to take the car to the dealer and a rental company will ring me to arrange delivery of a rental car.
The car was already booked in to resolve a false headlamp error that has made the intelligent light system unavailable.
I can't say I'm too thrilled at all of the above. The only saving grace is that Mercedes has communicated well and have done their best to make everything easy for me...
In case anyone is interested, I will post back when I find out what has gone wrong.
Oil level
Reduce oil level
I continued home and called Mercedes Me from the car. A technician arrived 1.5 hours later but was unable to hook up to the German server as he was out of range (60 miles) from his base and the home dealer for my car is registered to a dealer about an hour in the other direction. The technician could see the fault on his system - something about a booster fault I think.
So a tow truck will come later this evening to take the car to the dealer and a rental company will ring me to arrange delivery of a rental car.
The car was already booked in to resolve a false headlamp error that has made the intelligent light system unavailable.
I can't say I'm too thrilled at all of the above. The only saving grace is that Mercedes has communicated well and have done their best to make everything easy for me...
In case anyone is interested, I will post back when I find out what has gone wrong.
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Thread Starter
Member
Joined: Apr 2014
Posts: 227
Likes: 31
From: United Kingdom
Weekend: 2010 SL 350 r230 Weekdays: 2018 E220d Coupe
I got a call from the dealer late yesterday, but it was from the service receptionist, saying the car was ready for collection and that both issues were fixed. I dashed to the dealer to collect the car just before they closed at 6.00pm and the person giving me the key didn't know what had been fixed. Given that they had the car for less than a day and it is a very rural dealer, I'm thinking it was software related - the car is fine now and the intelligent light system is amazing.
I will be calling the dealer on Monday to find out exactly what happened and I will update this thread on Monday evening.
I will be calling the dealer on Monday to find out exactly what happened and I will update this thread on Monday evening.
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Senior Member
Joined: Oct 2016
Posts: 289
Likes: 59
E220d
Glad the lights at least are fixed. When working as they should they are a thing of wonderment!
The new E does seem to be plauged by software issues and glitches. I'm wondering how many more updates mine will get when it goes for service at the end of the month.
The new E does seem to be plauged by software issues and glitches. I'm wondering how many more updates mine will get when it goes for service at the end of the month.
Thread Starter
Member
Joined: Apr 2014
Posts: 227
Likes: 31
From: United Kingdom
Weekend: 2010 SL 350 r230 Weekdays: 2018 E220d Coupe
Well, the good news is that I can give the update before Monday...
The bad news is that the same fault has come back. The car went into limp mode again while I was driving on the motorway and I got the same error message:
Oil level
Reduce oil level.
As I type this, the tow truck company has called me to say they'll be here in 5 minutes.
Yippee.
The bad news is that the same fault has come back. The car went into limp mode again while I was driving on the motorway and I got the same error message:
Oil level
Reduce oil level.
As I type this, the tow truck company has called me to say they'll be here in 5 minutes.
Yippee.
Thread Starter
Member
Joined: Apr 2014
Posts: 227
Likes: 31
From: United Kingdom
Weekend: 2010 SL 350 r230 Weekdays: 2018 E220d Coupe
Got a call (from the alternative, better communicating dealer) this morning.
Their technician spent some time actually driving the car and was able to replicate the fault. He has tracked the issue down to a faulty oil level sensor, which will be replaced tomorrow morning.
Apparently the sensor is showing that oil level is too high but a "real life" check showed that this was not the case. The car responds to the false signal by going into limp mode, which is probably just as well when an all aluminium block is used for a diesel engine!
Their technician spent some time actually driving the car and was able to replicate the fault. He has tracked the issue down to a faulty oil level sensor, which will be replaced tomorrow morning.
Apparently the sensor is showing that oil level is too high but a "real life" check showed that this was not the case. The car responds to the false signal by going into limp mode, which is probably just as well when an all aluminium block is used for a diesel engine!
Last edited by arnsbrae; Mar 8, 2017 at 11:05 AM.
MBWorld Fanatic!
Joined: Oct 2014
Posts: 4,524
Likes: 1,181
From: WI
17 E43; 21 GLS580
Got a call (from the aletrnative, better communicating dealer) this morning.
Their technician spent some time actually driving the car and was able to replicate the fault. He has tracked the issue down to a faulty oil level sensor, which will be replaced tomorrow morning.
Apparently the sensor is showing that oil level is too high but a "real life" check showed that this was not the case. The car responds to the false signal by going into limp mode, which is probably just as well when an all aluminium block is used for a diesel engine!
Their technician spent some time actually driving the car and was able to replicate the fault. He has tracked the issue down to a faulty oil level sensor, which will be replaced tomorrow morning.
Apparently the sensor is showing that oil level is too high but a "real life" check showed that this was not the case. The car responds to the false signal by going into limp mode, which is probably just as well when an all aluminium block is used for a diesel engine!
Well, that took some real rocket science! Thank God for Mercedes Service Specialists
It just happened to be what the car was telling you all along! You would think that would be at the top of the list when the car tells you it has too much oil but it doesn't!
Thread Starter
Member
Joined: Apr 2014
Posts: 227
Likes: 31
From: United Kingdom
Weekend: 2010 SL 350 r230 Weekdays: 2018 E220d Coupe
The oil sensor was replaced as promised. However, when the technician took the car out, he got the same fault - sudden loss of power giving greatly reduced acceleration.
Apparently the Master Technician is now involved and I'll be rocking a C Class for at least another day...
Apparently the Master Technician is now involved and I'll be rocking a C Class for at least another day...
Senior Member
Joined: Oct 2016
Posts: 289
Likes: 59
E220d
Technology is brilliant and a total pain in the backside all at the same time. I sort of miss having to fiddle with a distributor cap and use a manual choke sometimes! Good luck getting it sorted, at least having the c reminds you how nice the e is (my wife hated a c class loaner we had, said it felt very down market and her usual ride costs way less!).
MBWorld Fanatic!
Joined: Oct 2014
Posts: 4,524
Likes: 1,181
From: WI
17 E43; 21 GLS580
The oil sensor was replaced as promised. However, when the technician took the car out, he got the same fault - sudden loss of power giving greatly reduced acceleration.
Apparently the Master Technician is now involved and I'll be rocking a C Class for at least another day...
Apparently the Master Technician is now involved and I'll be rocking a C Class for at least another day...
Thread Starter
Member
Joined: Apr 2014
Posts: 227
Likes: 31
From: United Kingdom
Weekend: 2010 SL 350 r230 Weekdays: 2018 E220d Coupe
Thread Starter
Member
Joined: Apr 2014
Posts: 227
Likes: 31
From: United Kingdom
Weekend: 2010 SL 350 r230 Weekdays: 2018 E220d Coupe
Update: My car has an actual, real life problem - nothing to do with the electronics.
The turbocharger needs to be replaced. Apparently, the failure only registered in real time (with the car attached to diagnostics while running). Nothing appeared in the fault log when viewed later.
My experience with Mercedes has been poor so far:
Car ordered in August 2016 for December delivery.
Two weeks before the "due date" in December, a message comes through saying delivery is delayed until February due to a parts shortage. No apology, nothing - just a sterile one line message.
Car arrives in February and, by the time they have finished, Mercedes will have had my car for two weeks diagnosing and fixing this problem.
While the first dealer was frankly a joke both in terms of communication and technical ability, the second dealer has communicated very well (not their fault the turbocharger is goosed).
My issue is with Mercedes themselves - poor delivery performance with no humility whatsoever and a major early life failure. Not a happy bunny!
The turbocharger needs to be replaced. Apparently, the failure only registered in real time (with the car attached to diagnostics while running). Nothing appeared in the fault log when viewed later.
My experience with Mercedes has been poor so far:
Car ordered in August 2016 for December delivery.
Two weeks before the "due date" in December, a message comes through saying delivery is delayed until February due to a parts shortage. No apology, nothing - just a sterile one line message.
Car arrives in February and, by the time they have finished, Mercedes will have had my car for two weeks diagnosing and fixing this problem.
While the first dealer was frankly a joke both in terms of communication and technical ability, the second dealer has communicated very well (not their fault the turbocharger is goosed).
My issue is with Mercedes themselves - poor delivery performance with no humility whatsoever and a major early life failure. Not a happy bunny!
MBWorld Fanatic!
Joined: Oct 2014
Posts: 4,524
Likes: 1,181
From: WI
17 E43; 21 GLS580
Update: My car has an actual, real life problem - nothing to do with the electronics.
The turbocharger needs to be replaced. Apparently, the failure only registered in real time (with the car attached to diagnostics while running). Nothing appeared in the fault log when viewed later.
My experience with Mercedes has been poor so far:
Car ordered in August 2016 for December delivery.
Two weeks before the "due date" in December, a message comes through saying delivery is delayed until February due to a parts shortage. No apology, nothing - just a sterile one line message.
Car arrives in February and, by the time they have finished, Mercedes will have had my car for two weeks diagnosing and fixing this problem.
While the first dealer was frankly a joke both in terms of communication and technical ability, the second dealer has communicated very well (not their fault the turbocharger is goosed).
My issue is with Mercedes themselves - poor delivery performance with no humility whatsoever and a major early life failure. Not a happy bunny!
The turbocharger needs to be replaced. Apparently, the failure only registered in real time (with the car attached to diagnostics while running). Nothing appeared in the fault log when viewed later.
My experience with Mercedes has been poor so far:
Car ordered in August 2016 for December delivery.
Two weeks before the "due date" in December, a message comes through saying delivery is delayed until February due to a parts shortage. No apology, nothing - just a sterile one line message.
Car arrives in February and, by the time they have finished, Mercedes will have had my car for two weeks diagnosing and fixing this problem.
While the first dealer was frankly a joke both in terms of communication and technical ability, the second dealer has communicated very well (not their fault the turbocharger is goosed).
My issue is with Mercedes themselves - poor delivery performance with no humility whatsoever and a major early life failure. Not a happy bunny!
Sad to hear that but an occasional dud out of the gate does happen. The important thing is for MB to make it right. As soon and painlessly as possible. A nice discount for your trouble would be a good place to start.
Senior Member
Joined: Oct 2016
Posts: 289
Likes: 59
E220d
That's a fairly big item to need replacing straight away and a very infantile failure too. I'm guessing it was faulty from the offset. Doubt they'd be saying if it's common or not. I've heard several times that merc can be extremely aloof and unsympathetic to customers. Not a great way to treat people when there are several other good options to spend money on in the market place! Another few days in the loaner then, waiting for a turbo to arrive I guess, not a great start to w213 ownership.
Be sure to rack up the miles on the loaner, ideal time to do a quick run to Monaco and back
Be sure to rack up the miles on the loaner, ideal time to do a quick run to Monaco and back
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.
Actually, the all aluminum diesel engine, OM654, is a new engine first offered in the '17 E220d.
Last edited by ua549; Mar 9, 2017 at 05:41 PM. Reason: Corrected model designation
Senior Member
Joined: Oct 2016
Posts: 289
Likes: 59
E220d
Yep, we're the lucky guinea pigs for that engine, unpaid beta testers. Great engine though, barring this failure of course! Massively improved compared to old 2.2. just hope reliability isn't a problem and things like this are isolated teething troubles.
