The never ending Saga
MBWorld Fanatic!
Joined: Nov 2014
Posts: 5,385
Likes: 1,106
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Thread Starter
Senior Member
Joined: Jun 2017
Posts: 299
Likes: 49
From: Tampa, FL
2018 E300
I'm just busting your *****. It's the not money its the service. We got over 10% off at Tampa but the experience has been rocky....
MBWorld Fanatic!
Joined: Nov 2014
Posts: 5,385
Likes: 1,106
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Lokey goes out of their way to please customers. Right after I picked up my E300 hurricane Irma hit and a Pirelli tire was punctured. I discovered that Pirelli run flats are not repairable even for a simple tread puncture. Lokey installed a new tire without charge on a Saturday afternoon. They got MBUSA to pick up the tab. That is customer service!
MBWorld Fanatic!
Joined: Nov 2014
Posts: 5,385
Likes: 1,106
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It's only been 2 business days (29th & 2nd) and the truck may need to make multiple stops. That said, the real issue is your less than adequate dealer, Mercedes Benz of Tampa, not MBUSA. I had my car the day after it was released from the VPC. I believe that Lokey sent a truck to retrieve my car since the VPC kept it longer than anticipated.
Thread Starter
Senior Member
Joined: Jun 2017
Posts: 299
Likes: 49
From: Tampa, FL
2018 E300
The issue is were were told "You will have it within 72hrs" on the 28th....then went there yesterday in person as were told it should be in....guess what...and again today.... nothing. I did get 3 years maintenance package for free because of the **** POOR communication. But I'd never send anyone there.
