Service schedule
Thread Starter
Senior Member
Joined: Mar 2018
Posts: 322
Likes: 26
From: Northern Virginia
E400
Service schedule
I have a 2018 E400 W, purchased last week. The dealer was trying to sell me a maintenance package and I am trying to determine if it is worth the US$.
I cannot find an actual schedule of the service done or the mileage at which it is done. The owner's manual references an A or B service interval, but not what work is done? Has anyone purchased this prepaid maintenance? Is it worth it? Thanks
I cannot find an actual schedule of the service done or the mileage at which it is done. The owner's manual references an A or B service interval, but not what work is done? Has anyone purchased this prepaid maintenance? Is it worth it? Thanks
MBWorld Fanatic!
Joined: Nov 2014
Posts: 5,385
Likes: 1,106
.
Mercedes-Benz A Service
The A Service first visit is at approximately 10,000 miles or 1 year. The exact time is determined by the vehicle's Flexible Service System.
Services Performed:
- Synthetic Motor Oil Replacement
- Oil Filter Replacement
- All Fluid Level Checks & Corrections Are Dependent On Factory-Recommended Service Intervals For Your Vehicle's Year & Model
- Tire Inflation Check & Correction
- Brake Component Inspection
- Reset Maintenance Counter
Mercedes-Benz B Service
The B Service first visit is at approximately 20,000 miles or 1 year after the previous service. The exact time is determined by the vehicle's Flexible Service System.
Then it is typically every 20,000 miles or 2 years (approximately).
Services Performed:
- Synthetic Motor Oil Replacement
- Oil Filter Replacement
- Cabin Dust/Combination Filter Replacement
- Brake Fluid Exchange
- All Fluid Level Checks & Corrections Are Dependent On Factory-Recommended Service Intervals For Your Vehicle's Year & Model.
- Tire Inflation Check & Correction
- Brake Component Inspection
- Reset Maintenance Counter
Member
Joined: Feb 2018
Posts: 174
Likes: 48
From: Central NJ
2018 E400 4Matic
Is there any particular reason a person would bring their car to a MB dealer to get the oil changed and the tires checked?
On my current 2011 Audi A4 I only had it at the dealer once, shortly after purchase for a loose fuel line. Its had all its scheduled services at the proper intervals. Just done by a good mechanic who owns his own business.
I could see bringing it in for service updates (bug shooting), but that would be covered under warranty, correct?
On my current 2011 Audi A4 I only had it at the dealer once, shortly after purchase for a loose fuel line. Its had all its scheduled services at the proper intervals. Just done by a good mechanic who owns his own business.
I could see bringing it in for service updates (bug shooting), but that would be covered under warranty, correct?
Junior Member
Joined: Nov 2015
Posts: 66
Likes: 14
From: Columbus, Ohio
W213 E43 Diamond White/ Designo Nut Brown
the prepaid maintance package is worth the money spent imo.
you will never know how much dealer will charge you every time it comes to a service, and $1500 for 4 years or 40k miles is definitely cheaper than 2 A + B services
you will never know how much dealer will charge you every time it comes to a service, and $1500 for 4 years or 40k miles is definitely cheaper than 2 A + B services
Thread Starter
Senior Member
Joined: Mar 2018
Posts: 322
Likes: 26
From: Northern Virginia
E400
Mercedes-Benz A Service
The A Service first visit is at approximately 10,000 miles or 1 year. The exact time is determined by the vehicle's Flexible Service System.
Services Performed:
- Synthetic Motor Oil Replacement
- Oil Filter Replacement
- All Fluid Level Checks & Corrections Are Dependent On Factory-Recommended Service Intervals For Your Vehicle's Year & Model
- Tire Inflation Check & Correction
- Brake Component Inspection
- Reset Maintenance Counter
Mercedes-Benz B Service
The B Service first visit is at approximately 20,000 miles or 1 year after the previous service. The exact time is determined by the vehicle's Flexible Service System.
Then it is typically every 20,000 miles or 2 years (approximately).
Services Performed:
- Synthetic Motor Oil Replacement
- Oil Filter Replacement
- Cabin Dust/Combination Filter Replacement
- Brake Fluid Exchange
- All Fluid Level Checks & Corrections Are Dependent On Factory-Recommended Service Intervals For Your Vehicle's Year & Model.
- Tire Inflation Check & Correction
- Brake Component Inspection
- Reset Maintenance Counter
Super Member
Joined: May 2003
Posts: 968
Likes: 77
From: Long Island, New York
2018 E400 4matic Wagon
BTW, does anyone have instructions on how to reset the service indicator? On my S211, this was a matter of pressing the correct steering wheel buttons.
Trending Topics
MBWorld Fanatic!
Joined: Oct 2014
Posts: 4,524
Likes: 1,181
From: WI
17 E43; 21 GLS580
I agree. The reason is simple, MB service is quite expensive. Furtheremore, many local lube centers will not even service them since they dont even carry the non standard filters and parts that MBs use.
MB World Stories
The Best of Mercedes & AMG
6 Mercedes Models That Did NOT Age Well (But Are Somehow Still Cool)
Verdad Gallardo
Manual Mercedes? 6 Times Sindelfingen Let Drivers Have All The Fun
Verdad Gallardo
Mercedes SLR McLaren 722 S Is Extremely Rare Example Modified by McLaren
Verdad Gallardo
8 Classic Boxy Mercedes Designs That Have Aged Like Fine Wine
Verdad Gallardo
Flawlessly Restored Mercedes 190E Evo II Heads to Auction
Verdad Gallardo
Electric Mercedes C-Class Unveiled: 11 Things You Need to Know
Verdad Gallardo
Mercedes EQS Gets A Major Update: Everything You Need to Know
Verdad Gallardo
5 Underrated Mercedes-Benz Models That Don't Get the Love They Deserve
Verdad Gallardo
Mercedes 300D Has Pushed Well Past 1 Million Miles and It Ain't Stopping
Verdad Gallardo
Super Member
Joined: Mar 2013
Posts: 681
Likes: 69
From: SWFL
2023 BMW M340i, 2025 MB CLE53 AMG
I bought the 4 yr maintenance plan on my new 18 E400 Coupe. Learned after not buying it on my 13 E350 Cab. $300 A service. $700 for B service. I’ll take the plan.
Super Member
Joined: May 2014
Posts: 620
Likes: 65
From: Florida
2018 E300 Luxury - P3 and more
At risk of having rotten tomatoes thrown at me, I've found service costs for my MB to be much less than what I was spending on my Infiniti. Yes, individual oil changes were less for the Infiniti, BUT the car was going in ever 3500 miles for them which more than made up any savings...and if I tried to stretch it, the car would "remind" me by the engine chattering due to low oil when cold.
Also, labor-wise, my Infinitis were terribly-designed for repairs. Take something as simple and as common as replacing a headlamp bulb. $400. They only charged me $105 for the bulb. Autozone wanted $99 for the same bulb at the time, so the markup wasn't huge. The remaining was all labor. To change the low beam, you had to:
1)Remove front grill,
2) Remove fender cover,
3) Remove front bumper,
4) Pump down AC system,
5) Remove AC refrigerant lines,
6) Remove headlamp assembly.
7) Replace bulb,
8) Put the whole mess back together.
MBWorld Fanatic!
Joined: Aug 2005
Posts: 5,431
Likes: 10
From: St George Utah
2017 SL63
I would never buy their service plan.
Find a reputable Indy that specializes in MB's and have them change the oil a 10K/1year. Everything else is just an inspection.
Price the B service with the Indy and you'll find you're paying double. Changing the cabin air filter takes about 15 minutes to do yourself. $30 for the filter on Amazon. Dealer is figuring close to $100 for it.
Ultimately it's your money but their service plan does one thing. Makes the dealer money, your money.
Warranty: Yes, take it to the dealer.
Find a reputable Indy that specializes in MB's and have them change the oil a 10K/1year. Everything else is just an inspection.
Price the B service with the Indy and you'll find you're paying double. Changing the cabin air filter takes about 15 minutes to do yourself. $30 for the filter on Amazon. Dealer is figuring close to $100 for it.
Ultimately it's your money but their service plan does one thing. Makes the dealer money, your money.
Warranty: Yes, take it to the dealer.
MBWorld Fanatic!
Joined: Feb 2014
Posts: 6,190
Likes: 1,550
From: MA
2008 E350 4Matic, 2011 E350 4matic
I would never buy their service plan.
Find a reputable Indy that specializes in MB's and have them change the oil a 10K/1year. Everything else is just an inspection.
Price the B service with the Indy and you'll find you're paying double. Changing the cabin air filter takes about 15 minutes to do yourself. $30 for the filter on Amazon. Dealer is figuring close to $100 for it.
Ultimately it's your money but their service plan does one thing. Makes the dealer money, your money.
Warranty: Yes, take it to the dealer.
Find a reputable Indy that specializes in MB's and have them change the oil a 10K/1year. Everything else is just an inspection.
Price the B service with the Indy and you'll find you're paying double. Changing the cabin air filter takes about 15 minutes to do yourself. $30 for the filter on Amazon. Dealer is figuring close to $100 for it.
Ultimately it's your money but their service plan does one thing. Makes the dealer money, your money.
Warranty: Yes, take it to the dealer.
MBWorld Fanatic!
Joined: Feb 2014
Posts: 6,190
Likes: 1,550
From: MA
2008 E350 4Matic, 2011 E350 4matic
It probably can, but that's MB's standard service schedule. The oil change used to be every 13k too, but I guess that was too long for US customers that were used to 3k oil changes so now it's every 10k although some synthetic oils are good for 15-25k. Brake fluid does absorb moisture from use and changing it frequently will prevent your brake parts from rusting out.
Member
Joined: Aug 2018
Posts: 157
Likes: 36
2021 E350 Sedan
Detailed A & B Services
Note that both A & B services have a "required" list of tasks and a "recommended" (extra cost) list. Details are in the attached. You can talk with your service advisor about costs for the recommended items and get their thoughts. The "required" list is probably needed to keep the warranty enforced. You can pick items from the "recommended" list "a la carte" at my dealer. For example, I get new wipers every 3 or so years rather than every year.
Last edited by Holtgraver; Feb 5, 2024 at 12:13 PM.
Member
Joined: Dec 2023
Posts: 170
Likes: 49
2017 M-B E400 4Matic Wagon AMG-Line
I have a close friend that is generally regarded as the best European auto mechanic in our Region. I ski with him a lot and he always serviced my 2012 Volvo S60. I asked him about the brake fluid exchange interval (20K miles) and he said it's wasted money. He told me has had clients that insist on it and when he inspected the fluid, it looked brand new. His suggestion was maybe at 80,000 miles.
He's going to do all my maintenance and I trust him implicitly.
He's going to do all my maintenance and I trust him implicitly.
MBWorld Fanatic!
Joined: May 2018
Posts: 3,048
Likes: 905
From: Long Island, NY
2019 E 450, 2016 E350 4matic (retired), 2018 Ford Edge Sport, 2008 Porsche Boxster
First if you really want only the dealer to change your oil, then dealers run specials. My dealer has the "A" service specials for $225. If you think any good reliable mechanic can change your oil, as I do, then the oil change is about $150. The rest of the "A" are nothing more than visual inspections. Again any good mechanic can do this. In fact you may be better off with an independent shop, as the "A" service at my dealer is an "Express Service": In and out in under an hour. This service is not done by trained technicians but by lower staff people with far less training who only change oil and do no mechanical work.
The "B" service is the "A" service plus cabin filter, air filter change and change of brake fluid. Without rehashing ad nauseum whether the brake fluid needs to be changed every 2 years/20,000 miles, neither my local Indy mechanic nor I feel it does, any mechanic can change those filters: in fact I changed the air filter myself, took less than 10 minutes and bought the filter online for $15. I let the indy shop change the cabin filter as it requires lying on your back and crawling under the passenger side glove compartment. Took the indy shop about 15 minutes to change the cabin filter. I also supplied the filter: $20.
The exception is when you lease: If you lease and buy the pre paid service it is put into the lease and residualized.
Last edited by JTK44; Feb 10, 2024 at 05:42 PM.
Member
Joined: Aug 2018
Posts: 157
Likes: 36
2021 E350 Sedan
I bought a used 2021 E350 and the 2 yr extended warranty. It runs out in Feb 2029.
I'm concerned that if I use an independent shop, my warranty won't be honored.
Does anyone have any experience with this?
Thanks
I'm concerned that if I use an independent shop, my warranty won't be honored.
Does anyone have any experience with this?
Thanks
Joined: Nov 2016
Posts: 7,847
Likes: 3,498
From: Maryland
2015 SL400 (M276 Turbo), 2014 C350 Sport (M276 NA), 2004 SL500 (M113), 2004 Audi TT225 (BEA)
I have a close friend that is generally regarded as the best European auto mechanic in our Region. I ski with him a lot and he always serviced my 2012 Volvo S60. I asked him about the brake fluid exchange interval (20K miles) and he said it's wasted money. He told me has had clients that insist on it and when he inspected the fluid, it looked brand new. His suggestion was maybe at 80,000 miles.
He's going to do all my maintenance and I trust him implicitly.
He's going to do all my maintenance and I trust him implicitly.
From ChatGPT:
Brake fluid is a critical component in your vehicle's braking system, as it helps transfer force from the brake pedal to the brake components. Over time, brake fluid can absorb moisture, which can lead to a decrease in its boiling point and overall effectiveness. Therefore, it's generally recommended to change brake fluid periodically to maintain optimal brake system performance.
The frequency of brake fluid changes can vary depending on factors such as the type of brake fluid used, driving conditions, and the manufacturer's recommendations. However, a common recommendation is to change the brake fluid every 2 to 3 years.
It's essential to check your vehicle's owner's manual for the manufacturer's specific recommendations regarding brake fluid change intervals. Some high-performance or specialty vehicles may have different requirements. Additionally, if you notice any signs of brake fluid contamination, such as a dark or discolored appearance, it may be advisable to change the fluid sooner.
Regular brake system inspections by a qualified mechanic are also crucial. They can assess the condition of the brake fluid and other components, ensuring that your braking system is operating safely and efficiently.
The frequency of brake fluid changes can vary depending on factors such as the type of brake fluid used, driving conditions, and the manufacturer's recommendations. However, a common recommendation is to change the brake fluid every 2 to 3 years.
It's essential to check your vehicle's owner's manual for the manufacturer's specific recommendations regarding brake fluid change intervals. Some high-performance or specialty vehicles may have different requirements. Additionally, if you notice any signs of brake fluid contamination, such as a dark or discolored appearance, it may be advisable to change the fluid sooner.
Regular brake system inspections by a qualified mechanic are also crucial. They can assess the condition of the brake fluid and other components, ensuring that your braking system is operating safely and efficiently.
Last edited by JettaRed; Feb 10, 2024 at 07:50 PM.
Joined: Nov 2016
Posts: 7,847
Likes: 3,498
From: Maryland
2015 SL400 (M276 Turbo), 2014 C350 Sport (M276 NA), 2004 SL500 (M113), 2004 Audi TT225 (BEA)
Did you buy a warranty or a vehicle service contract? It is a violation of the Magnuson-Moss Warranty Act to void a manufacturer's warranty if the work is done by an independent mechanic or even yourself. If there is a warranty claim that is denied because the dealer didn't do the work, the manufacturer must show that the work done caused a failure AND only that specific failure can be denied.
MBWorld Fanatic!
Joined: May 2018
Posts: 3,048
Likes: 905
From: Long Island, NY
2019 E 450, 2016 E350 4matic (retired), 2018 Ford Edge Sport, 2008 Porsche Boxster
I too have an extended warranty on my 2019 E450 which runs out in December 2025.
There is nothing in the extended warranty that requires maintenance be done at a Mercedes Benz dealer.
Further, even if you do not do the service(s) that will not void the warranty - unless the failure to do the service is the cause of the problem: For example under my extended warranty I had a problem with the exhaust system which had to be replaced. Whether I did the "A" or "B" service was not considered.
Hope this helps and clarifies.
