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White shadows on main display

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White shadows on main display

 
Old 09-24-2018, 05:07 PM
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Mercedes w213 e220 2017
White shadows on main display

Hello ! Did anyone had issues with the displays? I have some white shadows on the center one, highly visible when the sun hits it directly. Is that ok? The dealer told me everything is fine. Thanks in advance.







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Old 09-24-2018, 05:17 PM
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That is absolutely not OK. This is a known problem with some widescreens and I know from a German forum that in Germany a lot of screens with these white shadows were replaced under warranty.
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Old 09-24-2018, 06:18 PM
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Thanks for your reply, Haag. I will have to go to Austria or Germany, as in Romania they said that the display works good and they won’t change it.
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Old 09-24-2018, 10:32 PM
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Originally Posted by adriandries View Post
Thanks for your reply, Haag. I will have to go to Austria or Germany, as in Romania they said that the display works good and they won’t change it.
I'm pretty sure they are LCD displays and from the pictures it seems to be a back lighting issue.
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Old 09-25-2018, 05:18 AM
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Originally Posted by adriandries View Post
Thanks for your reply, Haag. I will have to go to Austria or Germany, as in Romania they said that the display works good and they won’t change it.
That's strange, MB knows about this problem. Your dealer should claim this issue with the importer and/or MB Germany.
How old is your car, is it still under warranty?

I don't know if you understand the German language, but here are two links to topics on the German forum with lot's of people with this kind of problem:

https://www.motor-talk.de/forum/hell...-t6286980.html
https://www.motor-talk.de/forum/hell...html?highlight

They sometimes had to be persistant but I think almost everone had their screens replaced.

Last edited by Haag; 09-25-2018 at 07:55 AM.
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Old 09-25-2018, 08:52 AM
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Originally Posted by Haag View Post
That's strange, MB knows about this problem. Your dealer should claim this issue with the importer and/or MB Germany.
How old is your car, is it still under warranty?

I don't know if you understand the German language, but here are two links to topics on the German forum with lot's of people with this kind of problem:

https://www.motor-talk.de/forum/hell...-t6286980.html
https://www.motor-talk.de/forum/hell...html?highlight

They sometimes had to be persistant but I think almost everone had their screens replaced.
Microsoft Edge can automatically translate pages from one language to another (your choice).

First link
rd1988
Topic starter
Hello everyone
today I by chance at dusk at the bright spots on the widescreen display open the door discovered.
I have attached three pictures that well describe the problem. The camera is properly brightens the whole, but the spots are definitely there and now they fall naturally even more eye-popping.
To date this is not so noticed, since the loaded display the whole rather noticeable.
What are your experiences with this?
Clear a warranty claim?
Pictures




Thank you and have a nice evening


Second link
A relaxed rider
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Hello everyone

Cockpit is at my computer I noticed that formed conspicuous bright points on the left for some time. I suspect that there is a temperature problem. Have you can observe that even with you?Pictures

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Old 09-25-2018, 09:01 AM
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Originally Posted by ua549 View Post
Microsoft Edge can automatically translate pages from one language to another (your choice).
One has to be aware that those translations are not very accurate. You can easily miss the essence of what's being said.
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Old 09-25-2018, 10:35 AM
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Thanks @ua549 and @Haag ! I will send some PMs to users from the german forum to ask them were did they resolve the issue, so I can go to that dealer directly.
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Old 09-25-2018, 10:39 AM
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Originally Posted by adriandries View Post
Thanks @ua549 and @Haag ! I will send some PMs to users from the german forum to ask them were did they resolve the issue, so I can go to that dealer directly.
Good luck!
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Old 10-10-2018, 12:48 PM
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Managed to change it on waranty at a dealer in Vienna, Austria
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Old 10-10-2018, 01:10 PM
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Originally Posted by adriandries View Post
Managed to change it on waranty at a dealer in Vienna, Austria
That's good to hear. Well done!
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