Dealer Tech Help
Thread Starter
Member
Joined: Jan 2014
Posts: 188
Likes: 3
From: Baltimore, MD
2018 E300 Luxury w/P2
Dealer Tech Help
Have a question on buying a car out state. I have found a great CPO in the state next to me, about 80 miles away. Haven't found the same thing in my state. It even has the digital display.
So so with all the tech, I understand the dealers have someone that can help you. My question is, since I'm not going to drive 160 miles round trip for help, will my local dealer assist me?
So so with all the tech, I understand the dealers have someone that can help you. My question is, since I'm not going to drive 160 miles round trip for help, will my local dealer assist me?
MBWorld Fanatic!
Joined: Jul 2013
Posts: 4,827
Likes: 772
From: Venice Florida
2018 S560
There’s tons of Mercedes videos online to explain things. Just google search. Lots on YouTube too. Myself I’d feel funny asking a non selling dealer for tech support. They could say no we didn’t sell you that car. Can’t blame them. They’ve gotta pay their tech support guys.
Thread Starter
Member
Joined: Jan 2014
Posts: 188
Likes: 3
From: Baltimore, MD
2018 E300 Luxury w/P2
I kinda figured that. I haven't found a car equipped like this anywhere near me. I will get it survived by the local dealer and buy the maintenance package from them.
MBWorld Fanatic!
Joined: May 2018
Posts: 3,048
Likes: 905
From: Long Island, NY
2019 E 450, 2016 E350 4matic (retired), 2018 Ford Edge Sport, 2008 Porsche Boxster
I am in the same situation: bought from one dealer and service at my local dealer. The service department of my local dealer has treated me wonderfully - even has given me a loaner, so I would not worry too much. If you go with the out of state dealer, be prepared to spend a few hours going over the car. Then as merc amg points out there are numerous videos on youtube plus videos on the ME App. and the owner's manual!
If it is a CPO vehicle do not understand what you mean by "get it surveyed by my local dealer".
As to the maintenance agreement: remember this like everything else is a negotiable price: You can it discounted off of MSRP.
Remember service and sales are two distinct profit centers!
If it is a CPO vehicle do not understand what you mean by "get it surveyed by my local dealer".
As to the maintenance agreement: remember this like everything else is a negotiable price: You can it discounted off of MSRP.
Remember service and sales are two distinct profit centers!
Senior Member
Joined: Mar 2018
Posts: 322
Likes: 26
From: Northern Virginia
E400
My dealer has removed the tech help guy. He is now in customer retention. He tells me that the sales guys were upset that their customers were going to him. Not sure if this has happened at all MB dealerships or not.
MBWorld Fanatic!
Joined: Aug 2004
Posts: 3,447
Likes: 333
From: Tampa, FL
2019 E450 4Matic & 2018 E400 4Matic
Certainly not at my dealer. My dealer has a large Concierge staff, who take you through all the tech in your new car after you've signed the dealer paperwork. This is really smart. It let's the sales team do what they should be doing, which is uh, sell cars and they don't have to get bogged down with the minutia of operating details for a new car delivery. The concierge who did our deliveries was really terrific. She took lots of time helping get everything set up. She even went to the trouble of figuring what preset stations I had in my trade in and while I signing the paperwork, she entered all the preset stations in the new car before I even got the keys.
Last edited by rbrylaw; Dec 31, 2018 at 05:16 PM.
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MBWorld Fanatic!
Joined: Feb 2014
Posts: 6,189
Likes: 1,549
From: MA
2008 E350 4Matic, 2011 E350 4matic
If you want an extra two years of CPO coverage, make sure you check out the vendors mentioned in the extended warranty subforum, usually it's a lot cheaper than dealer that sold you the car as they use it as an opportunity to make some extra cash on the sale.
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