First A service
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First A service
Hello all I took my car in for her first service it went smooth got a loaner took about 2.5 hrs. my question, they didn't do any updates on the software? is that normal? still love the car and no noises or anything. the loaner had 3k on it and the dash made noises.. I found the other post that talks about this thanks
Last edited by dukester34; Feb 9, 2019 at 10:16 AM. Reason: found other post.
MBWorld Fanatic!
Joined: Aug 2004
Posts: 3,447
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From: Tampa, FL
2019 E450 4Matic & 2018 E400 4Matic
Did you ask for software updates? My experience has been that you need to remind them to check for an perform updates.
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Joined: Feb 2018
Posts: 174
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From: Central NJ
2018 E400 4Matic
Probably never helps to be nice to the dealer.
Since I have had such a difficult time trying to get music to play in the correct order (for FLAC and AAC files), I'm going to tell them ahead of time "This is the problem, give me a loaner and don't call me back until you have this fixed or have a detailed explanation from Mercedes Benz why it does this and how it will be fixed."
'Customer support' just sends back emails saying you have to get help from your dealer, they have resources. The dealer says 'use a different USB drive' (which isn't a solution). I figure once I have the car in for service and have their loaner they might get serious, but not until then.
It's too bad MB sets up an adversarial relationship between the company and the buyer. But if that's the game, so be it.
Since I have had such a difficult time trying to get music to play in the correct order (for FLAC and AAC files), I'm going to tell them ahead of time "This is the problem, give me a loaner and don't call me back until you have this fixed or have a detailed explanation from Mercedes Benz why it does this and how it will be fixed."
'Customer support' just sends back emails saying you have to get help from your dealer, they have resources. The dealer says 'use a different USB drive' (which isn't a solution). I figure once I have the car in for service and have their loaner they might get serious, but not until then.
It's too bad MB sets up an adversarial relationship between the company and the buyer. But if that's the game, so be it.
Super Member
Joined: Nov 2017
Posts: 669
Likes: 142
From: Hermosa Beach, California
2018 E400 Coupe
Hello all I took my car in for her first service it went smooth got a loaner took about 2.5 hrs. my question, they didn't do any updates on the software? is that normal? still love the car and no noises or anything. the loaner had 3k on it and the dash made noises.. I found the other post that talks about this thanks
Super Member
Joined: Nov 2013
Posts: 746
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From: NorCal
2015 ML350+2025 E350
Just got an email confirming my first A service for Thursday, Feb 13.
It says: Requested Services
https://mbworld.org/forums/e-class-w...s-213-a-3.html
I'll report back afterward.
UPDATE: 2/14/19
Just retrieved my car after having first service at 14 months, 7100 miles.
Both Navi and COMAND were updated to ver. 14.0 and ver. 3.76.00.10 respectively. All user data from previuos versions was lost.
It says: Requested Services
- A service per flexible service system
- Navi update
- 2018010008 to be done
https://mbworld.org/forums/e-class-w...s-213-a-3.html
I'll report back afterward.
UPDATE: 2/14/19
Just retrieved my car after having first service at 14 months, 7100 miles.
Both Navi and COMAND were updated to ver. 14.0 and ver. 3.76.00.10 respectively. All user data from previuos versions was lost.
Last edited by Cao Black; Feb 14, 2019 at 05:26 PM.
