hands-free problems (people can hardly hear me)
Newbie
Joined: Sep 2023
Posts: 7
Likes: 1
E300
Well, I removed the white plastic piece and tried a test call with the microphone cover completely removed and people still say they can't hear me. What a bummer. Has to be a stealth update that was rolled out because it can't be a coincidence that everybody started having this issue at the same time.
Newbie
Joined: Jun 2025
Posts: 5
Likes: 0
From: Sydney
C43
Well, I removed the white plastic piece and tried a test call with the microphone cover completely removed and people still say they can't hear me. What a bummer. Has to be a stealth update that was rolled out because it can't be a coincidence that everybody started having this issue at the same time.
After taking the cover off, maybe try disconnecting your phone and deleting the MB profile from the phone then reconnect. If you’re iPhone, add in the step of resetting network settings before reconnecting?
Newbie
Joined: Sep 2023
Posts: 7
Likes: 1
E300
I used a plastic pry tool to remove it. You could also use a flathead screwdriver but I would recommend putting something under it as you wedge the microphone cover up so that you don't damage the liner.
