Mercedes MeConnect issue
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Joined: Jan 2020
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E450 Wagon, GLC300, E550
Mercedes MeConnect issue
Last week I parked at the airport for a short vacation. An hour after we were in the air, I opened Mercedes Me on my phone and it said that my car was unlocked and the window was open. Not a good feeling! Airport security would not check the car for me. Mercedes concierge service told me not to worry because if someone had broken into my car it would have set off the alarm🤪. She said it was likely an issue with the app being faulty or under maintenance. Fortunately, a relative was working near the airport and able to drive to the parking garage. The car was fine. I got home tonight and my app is still reporting an open window.
I’m wondering if others are having or have had issues with the app?
I’m wondering if others are having or have had issues with the app?
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Joined: Jul 2019
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From: South Carolina
2020 MB E450 Estate, 2019 Kia Niro Touring
If your app connected, and indicated your car was unlocked with the window open, could you not have then locked it and closed the window from the app? And if that failed, it would be an indication that the information was not really available or correct?
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From: Louisville, KY
2023 EQE350 4MATIC, 2023 EQE 350 4MATIC SUV, 2015 E250 BlueTEC 4MATIC, 1995 E300 Diesel
Yes. This happens from time to time with MeConnect. Sometimes it even interferes with the starting of the engine in the rare case that I need to do so, as it thinks the car isn't locked. Most of us have learned to live with it, fortunately the rest of the car is fantastic, so it's easy to forgive the telematics issues. I'm not sure what the exact contracting situation is for telematics - it used to be Verizon, I'm not sure if Me Connect uses VZW for their telematics this time, but if it is, the issues will likely continue - not because of poor connection, mind you, but rather because of bad software and back-end capacity to handle it.
Thread Starter
Member
Joined: Jan 2020
Posts: 96
Likes: 41
E450 Wagon, GLC300, E550
I believe you can lock it, but not close windows. However, the app was not responding to button pushes and I was concerned that the car was broken into and damaged. The car was in long-term parking and if you’ve seen the movie “Fargo”, bad things can happen there 😊.
Thread Starter
Member
Joined: Jan 2020
Posts: 96
Likes: 41
E450 Wagon, GLC300, E550
Yes. This happens from time to time with MeConnect. Sometimes it even interferes with the starting of the engine in the rare case that I need to do so, as it thinks the car isn't locked. Most of us have learned to live with it, fortunately the rest of the car is fantastic, so it's easy to forgive the telematics issues. I'm not sure what the exact contracting situation is for telematics - it used to be Verizon, I'm not sure if Me Connect uses VZW for their telematics this time, but if it is, the issues will likely continue - not because of poor connection, mind you, but rather because of bad software and back-end capacity to handle it.
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2016 E350 Sport
Unless you can provide row number and parking stall number, I wouldn't expect High School Grad. parking "management" to provide this service, on either public or private lot (of any size).
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From: SW Desert USA
2014 Jag F-Type vert, 2004 Volvo V70R
DFW, I use Fast, Park, & Relax. When I enter the lot they tell me what row to park in and the van follows me. The van driver gives me a card showing the row and spot number. I give that card to the van driver on return and they drop me off at that spot. When I exit I get a newspaper and a bottle of water. $6.55 a day w/o a discount. Holidays I call ahead and make a reservation. Doesn’t work that way where you are?
Last edited by Hundens; Mar 3, 2020 at 04:20 PM. Reason: Typo
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From: A Dutchy Living in Marseille, France
EQE SUV AMG-line 350+
Just now saw there is a new app called “Mercedes me 2020”
seems pretty much the same as the old one , only now you can close windows and it will alert in case of theft/ break in. (Doesn’t mention if this is for all cars or only the newer versions...)
why not update the existing one instead of having 2 apps..?
seems pretty much the same as the old one , only now you can close windows and it will alert in case of theft/ break in. (Doesn’t mention if this is for all cars or only the newer versions...)
why not update the existing one instead of having 2 apps..?
Last edited by Egonvdv; Mar 3, 2020 at 05:04 PM.
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From: Dallas-Ft.Worth,TX
2016 E350 Sport
DFW, I use Fast, Park, & Relax. When I enter the lot they tell me what row to park in and the van follows me. The van driver gives me a card showing the row and spot number. I give that card to the van driver on return and they drop me off at that spot. When I exit I get a newspaper and a bottle of water. $6.55 a day w/o a discount. Holidays I call ahead and make a reservation. Doesn’t work that way where you are?
We sometimes get softball-sized hail here. I've replaced 4 roofs on my home in the last 20 years.
So I don't park any of my vehicles on an open lot longer than 3-4 hours without weather forecast approval. What's a newspaper? 
Last edited by DFWdude; Mar 4, 2020 at 08:23 AM.
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