Hi guys,
So as I said on the other post, I took delivery of 2018 E200 last couple of month ago.
So far, the car has been awesome without much of a problem.
But I've got a few questions to ask from other W213 owners out there.

First of all, with Australian users, Mercedes me. I have got this activated and running. But it seems like 2018 can only use "Mercedes me adapter" app?
This doesn't do anything except display engine and other temperature data. It does not have functions of locking or unlocking the door etc.. I've had no luck in trying to activate the actual "Mercedes me" app. Is this the same for every 2018 users?

Secondly. When using the touch pad, the back button and the double arrow button quite often locks up after getting into some applications. (Physically unable to press) Is this the same for all?
I can press the back button next to the rotary. I find this strange.

Thirdly, I've tried to get into the Engineering Mode but unable to. Press and holding the rotary at the "Settings" for 10 seconds does nothing. Although, press and holding on the "Vehicle settings" gets me into the dealer menu. My Command version is 3.75XXXX. (I've requested for Engineering mode to be avail to me through the dealer but they flat out said it can't be done?)

Fourthly, the biggest problem I feel. When I turn into my driveway at home, when the front right and rear right wheels go over the very shallow curb, I hear this slight knocking noise. I've got the dealer to look at this issue and been told its normal? All E class does this? (I call this BS) They said they checked the both front and back suspension system and they did not find any fault. (This is not air suspension. However, Australian E200 comes with Agility Control suspension with selective damping system and lowered by -15mm.) I've also got the 20" AMG wheels, which I suspect will not help in these situations.

Any ideas or help?? I went to one of the dealers here in Melbourne and their service was quite appalling. The service guy couldn't wait to get rid of me..

 

What options do you have? That knocking noise is somewhat ambiguous. With the panorama sunroof, it was very common to go over a ramp like you're doing at an angle and hearing a creaking, knocking, cracking noise. That was the bolts in the panorama sunroof that got loose. Of course it could be any kind of suspension noise too, they can be very hard to track down. You basically need it on a lift and have all those components checked out. Sounds like they don't want to do the troubleshooting as they don't really get paid much for it.

 

Hmm.. I don't think its from the Pano roof. Ive checked where the sound is coming from. Definitely from under the car.
The only option I've got on is the Sports Edition Pack.
This includes the following.
Burmester 13 speaker Stereo with Digital Sound Processing
Rear Windows extra dark tint
Leather seats
Heated front seats
HUD
Black Grill
Coloured mirror
Illuminated scuff plates.
Lower Body kit
Pano glass roof
Front vented drilled/grooved brakes
20" AMG wheels.

rest are just as per the standard equipt.
I might have to try to get it checked by different dealer. But I wanted to know if anyone else heard anything like this before.
The dealer I went to, the service manage did mention that he could hear a soft slight knocking. But said its perfectly normal.. Grrr....

 

Check forums here. Engineering mode has been extensively discussed. In US and Europe, so probably everywhere, dealers will no longer unlock engineering mode. This has been true for > 2 years. No amount of complaining, pleading, bribery etc will change this. I suppose it's to protect MB from legal issues if something goes wrong in an 'unlocked' car. These are such complex vehicles that it's possible to brick the car if you make mistakes when trying to code.

 

Hmm.. yeh. That's what I thought. I did look through the forum. But wasn't clear if they still did enabled them. Interestingly, the service manager said that the car can get into engineering mode when in service by them, but once the car is turned off and on, it will be disabled again. So only can be done at service center. Must have changed?

 

I have a little knocking sound coming from my frot left wheel (since I got it new 2.5 years ago)
dealer checked it out but could not find anything.
sound is like a bolt is not really tightened and very faint like a clicking sound
I have air suspension

 

1) Yes, the Mercedes Me proper (like the one available in every modern society) is only available in Australia after MY19 (or is it MY20). The dealership actually BSed me in 2018 and said that the function could be activated after the service goes live in Australia lmao, the *****. The adapter is imo pretty useless.
2) Never had a problem like that, worth checking out/replicating it for the service dept.
3) No experience.
4) Depending on where the noise comes from. There is a degree of body flexing and as a result interior/trim noises especially when there are direction and elevation changes at the same time. But personally never had anything from the suspensions (air suspension on 350d). If it's only when wheels are going over curbs, it could also be loose trims making noises though. I also vaguely remember a recall in Australia for E class around 2018 associated with loose components in the steering system.

 

Thanks for that guys.
What a shame Mercedes Aus..
Yeh.. might need to get the noise checked again at a different dealer. See what they say.
Yes.. the center button is quite weird.. Ill get them to check it again when I go in.
Thanks for confirming this.. Now I can go in and tell them this doesnt happen with other.

 

Pano roof on my E-class, and I have no sound issues from the roof.

 

Hi guys,
Thought I'll provide some update to the situation.
I've brought the car in yesterday to a different dealership to try to rectify the issue.
So firstly, I've given up on trying to use the Mercedes ME app. It appears that 2018 misses out on the ability to operate on the latest App.. Which is a big shame.

Secondly, they acknowledged that the touch pad buttons are not working as it should. So they have ordered a brand new part to be replaced in about 2 weeks time.

Thirdly, they couldn't replicate the suspension knocking noise even after them keeping it overnight. So they requested for me to come through today to try to show them the knocking noise as described above.

And lastly, they are also confirming unable to activate the Engineering mode.

Ill provide more updates when I come back tonight. What really pisses me off is the other dealer that I went to first, (Same company I bought the car from), couldn't give a 2 shiets. Even with the buttons, I've showed the service advisor while he was standing next to the car, and he had the cheek to say that that is normal.

 

Glad to hear that the problems are being looked at. Yes, do shop around for dealerships that actually care about your business: after numerous visits with nonstop build quality issues for a couple of years, I have found my preferred dealership that is much further away from home but at least shows some (feigned) concerns with the embarrassing problems on the car, and carries out all repairs competently. Even within individual dealership, some service advisors are simply more empathetic and thorough. Wish you the best of luck with the suspension.

 

Ok. So here is a little update..
On the day when I picked up the car, (Last week Thursday) we got into the car and managed to replicate the knocking noise.
The service advisor also heard the noise. He seems to think that the noise is coming from under the back seat rather than from the suspension.
He said that he will organize the guys to look at it when I get my touch pad replaced on the 16th of June. So that was that.

Driving the entire weekend, the noise seems to have got little worst. However, yesterday afternoon, the noise was completely gone. Nothing.
The only thing i did was fill up the fuel to full.
So my observation on this is that I had the fuel down to 1/4 before filling up. So it looks like the knocking noise is coming from the fuel tank.. Which is under the back seat.

This still doesn't explain the front right knocking noise.
However, another observation on this is that, when the car is stationary, when I turn the wheel left and right, every time when it turns left, there is a knocking noise from the front right, followed by a very short feeling of disengagement of the steering wheel to the wheels. This doesn't happen when the car is in motion. Only when it's stationary.
This possibly may be linked to sway bar or sway bar link issues? Could also be suspension mount.. But I'm leaning more towards the sway bar or the link. No knocking noise is heard from front left.

Ill be bringing the car back on the 16th of June any way and I'm curious to see if the noise gets worst as the fuel level drops.

On another hand... totally different issue.. I've had the Lane Change assist becoming inoperative twice in the last 2 days which also made the Active Brake Assist Functions go limited.
But this could be an issue with the road as it happened at the exactly the same spot during the similar time of the very early dark morning.
The system came back operative by itself again after about 10 mins.

Any way.. Still ongoing.. Still chasing the wild goose. Hopefully I can get it sorted soon.
Will provide another update again as it progress along.

 

Ok.. so here is another update to the situation.
I've got a call from the service department today after dropping it off yesterday for all the stuff to be fixed.
They have now replaced the touch pad which is working correctly now. So hopefully it doesn't lock up any more.

Secondly, the knocking noise at the back, they have deemed the sound is coming from the strut mount and will get both replaced tomorrow.

Thirdly, the noise on the front right, they seem to think its coming from the steering rack? or sway bar. They are checking all the tolerance now and see whats causing the sound.
So I guess I will post more updates once they are sorted and when I get my car back in a few days time.

Oh and to add to this, I received a recall letter 3 days ago stating that there may be an "Implausible seat belt detection". This applies to C CLS E and GLC cars.. Doesn't say which years but the RC number is 2760.
This is for Australia. So might be worth to check this if you are in Australia.

Hopefully they all get fixed. I'm thankful that I bought a car that's still under warranty and that's also been preowned certified by Mercedes.

 

I hope everything going to be ok, it's a lovely car.

 

Whenever I read a post from one of our Australian mates I always have the accent in my head! Is that weird? or just me?

 

Haha.. not at all. Sounds legit.

So heres an update to the car.
I got the car back on Thursday. The service advisor were very kind to explain all the works that's been done to the car.

Firstly.. the center console touch pad is working properly now. No lock ups and buttons being able to be pushed, it's quite easy and very useful to use.

Secondly. They have removed the steering rack and replaced some bushings and bolts. I can report back that the lose feeling and the knocking noise is gone. Sweet...
But while driving home, I realised the car was pulling to the right. (seems like wheel alignment was not done after the work?) I would have thought that whenever a work like steering rack is done, wheel alignment was a must.

Thirdly, they found the pax side seat belt buckle to be faulty causing the system to have miss readings. This was as according to the Mercedes recall program. The buckle was replace and it seemed like the stop/start was kicking in a lot more often.

Fourthly, they deemed the fault to be the rear strut mounts and were replaced. But I will have to report that the knocking/rattle noise is still being heard at the back. (A lot less now though).

So, slowly the car is getting fixed. I guess the main issue is the knocking/rattle noise at the back.. I suppose the wheel alignment is not a hard job to do.
I've called the dealership again and booked it in to get it looked again in the next 3 weeks from now. I cannot thank enough the guys at this particular dealer as they followed through well so far.

I will name the dealer once all the stuff is fixed as I would like to recommend them for others to use them.

 

Ok..
So here is another update to the situation.
I dropped the car off to the dealership last week Thursday. Advised them to please check the Stabilizer bracket,mounts and bolts..
They seemed to think other wise and took the car in for overnight.
The following day, they called me to say that they heard the noise while driving over night and seems to think that the entire shock absorbers needs to be changed.
This will take 2 weeks apparently as the parts needs to come from Singapore.
So looks like another wait for this to be fixed.

Also, unfortunately, they also admitted that they accidently scratched the front right bumper on the hoist.
So they will be repairing that as well.

 

Hope they gave you a nice loaner.

 

Good on you mate! Hope they get this sorted to your liking!

 

Nah.. they gave me a horrid looking A180.. Pts.... Its such a different beast...
But all is ok. I'm not fussed.

Yes.. I cant wait.. I really hope this fixes it. Hopefully in the coming weeks. Will get the car back in good shape.
The Dealer promised that they would only give it back to me this time once the problem is fully fixed. So if this didn't fix it, they will most likely keep it longer.

 

By the way..
Here is the promised photos of the car.. After washed.. some time last 3 weeks ago.

https://mbworld.org/forums/e-class-w...ml#post8113084

 

Ok guys..
So I've got the car back today and I'm really excited to say that the knocking noise is completely gone. It was indeed the rear shock abs that were making the noise.

By the way.. I really gotta thank 3 point Motors at Fairfield in Melbourne for taking care of this. They have been absolutely helpful in every way they can.
Even going beyond the expectations. So really cheers to them.

 

No, me too!
Lovely country and people

 

Having had the same noise, and same remedy, I'm glad your issue is resolved. Once they fix your steering wheel you'll be all set! /s

 

G'day,

Just read this post for the first time as hadn't seen it in the list. I'm In Melb also. Glad everything was fixed and it helps also when you're pleasantly persistent as they say.
Bummer about the suspension and also considering that it's not that old. At least you have new suspension now.