"Hey Mercedes" in USA? - MBWorld.org Forums

Aug 27, 2020 | 08:52 AM

DBGator

Thread Starter

Junior Member

Joined: Feb 2006

Posts: 68

Likes: 3

EQS Sedan, W222, W221, W220

"Hey Mercedes" in USA?

Hi, I just bought a 2020 E-class cabriolet. Since then I have seen videos about the "Hey Mercdes" voice control. However I can find no evidence that this works in my car. It does not respond, don't see any menu items or mention in the manual.

Is that available on 2020 E-class in the US?

Thanks!

Aug 27, 2020 | 10:45 AM

teksurv

MBWorld Fanatic!

Joined: Apr 2007

Posts: 1,489

Likes: 439

From: San Diego, CA

2024 EQE 500

I believe only using the MBUX system starting with 2021 model year E Class.

Aug 27, 2020 | 11:19 AM

Lanzz

Super Member

Joined: Dec 2016

Posts: 641

Likes: 226

From: Charlotte, NC

2024 E450 AT Wagon, 2024 EQS450+ / Had: 2021 E350, 2019 E300, 2021 + 20 GLE350, 2019 E450 Wagon(s)

And it's beyond annoying - so, be glad you don't have it. I have it in my 2020 GLE and I really like MBUX, but the "Hey Mercedes" feature is not very functional and it interrupts you anytime you say "Mercedes" or a word similar. Cannot change the wake word like you can with Alexa... I have the "Hey Mercedes" feature turned off now.

Aug 27, 2020 | 12:42 PM

Streamliner

MBWorld Fanatic!

Joined: Oct 2010

Posts: 8,143

Likes: 4,364

From: Corona Del Mar, CA

2019 SL450, 2019 E450 Luxury Trim Wagon, 2024 BMW I7 xDrive60

Quote:

Originally Posted by Lanzz

Well isn’t that just PERFECT! The new S Class will come with a huge touch screen in the center stack, which will control most functions. When folks mention the distraction factor, many answer that the driver can use voice commands. But what if we don’t WANT to talk to our car? In so many ways, the previous—non MBUX W213’s—, not to mention the current W222’s—are looking better and better.

Aug 27, 2020 | 01:47 PM

Lanzz

Super Member

Joined: Dec 2016

Posts: 641

Likes: 226

From: Charlotte, NC

2024 E450 AT Wagon, 2024 EQS450+ / Had: 2021 E350, 2019 E300, 2021 + 20 GLE350, 2019 E450 Wagon(s)

Stream, the only thing we can hope for is that they continue to improve the accuracy of the voice recognition. It's terrible now - but with continued improvements - it could be workable. Otherwise, MBUX is a nice improvement over COMAND.

Aug 27, 2020 | 03:05 PM

joshg1001

MBWorld Fanatic!

Joined: Jun 2008

Posts: 2,073

Likes: 85

From: San Francisco, CA

2017 E300

How often do you say Mercedes in your car? Anyway, you can just turn it off if you dont want to use it.

Aug 27, 2020 | 03:35 PM

ua549

MBWorld Fanatic!

Joined: Nov 2014

Posts: 5,378

Likes: 1,104

Quote:

Originally Posted by Lanzz

I've never had an issue with Mercedes voice or its accuracy. Have you trained gone through the linguistic learning mode sequence to individualize the system to your voice?

Trending Topics

The new 2027 S-Class: The Walkaround

407

22.6k
EQS SUV service inteval

45

2.5k
Considering ordering a E450. Potential first time MB customer!

31

936
Got Rear Ended

19

297
S63 E Performance - clunking in start stop traffic

17

211

Aug 27, 2020 | 03:45 PM

Streamliner

MBWorld Fanatic!

Joined: Oct 2010

Posts: 8,143

Likes: 4,364

From: Corona Del Mar, CA

2019 SL450, 2019 E450 Luxury Trim Wagon, 2024 BMW I7 xDrive60

Quote:

Originally Posted by ua549

I've never had an issue with Mercedes voice or its accuracy. Have you trained gone through the linguistic learning mode sequence to individualize the system to your voice?

I believe that with time, most anyone can master the voice system. My issue is that I DON’T WANT TO! Touch screen operation was great for the Nav in my Lexus sedans, but there was a button, knob or switch for most everything else. I’m just not thrilled with the idea that it’s touch screen or voice commands and that’s pretty much it. A couple of years ago, Genesis loaned me a big G90 sedan for a weekend. Most every function that could be done by command or on a screen, ALSO had a button, knob or switch. I thought that was a great idea.