Eng.A

Hello,
My car is 2017 canadian car imported to Saudi Arabia. I installed the region map and it was working for few months. Then it gets stuck, doesn't show correct location in my city for couple of weeks after that it puts me in the middle of ocean. Now for the last 4-5 months the location is on Egypt. Is it hardware issue or software issue ?
I did reset my system from the screen but still the issue is there.

Whenever I plug my apple carplay or android auto the maps are working perfectly.

Egonvdv

could be the antenna, it's sort of a "common" issue.

when you say you did a "reset from the screen", do you mean you held down the off button until the screen came back on ?

Eng.A

I thought it is the antenna, but if it is faulty will it show up in regular computer check up?

I did reset from the system itself it says restore or reset all (something like that I don't remember)

I just opened the map couple of hours ago, and it is around my position now (almost 100km radius) before it was more than 1000Km lol

MikeO3

What is the data when you do Navigation>Position>Compass? Are you in the right place according to the coordinates displayed?

JakeW213

Its a typical antenna problem, I had the same issue - once antenna was replaced, it worked again. My mechanic said that he has seen cars as “young” as 2 years old that needed the antenna replaced. He also told me that the antenna that they replace with, is identical... so nothing has been done to find out why these break so easily. So I expect to have to replace this again within the next 2-4 years - but hoping that it lasts longer.

Rgds, Jake

Eng.A

this is the location which is in different continent, country lol

Eng.A

thanks Jake, I suspect the antenna but was hoping for other software issues. Like maybe because it was originally from Canada and I didn’t do any software changing in region. I only added the maps and it was working fine. One guy working with Mercedes cars told me let me program it for you and it might work.
just to add here are two pics of the maps version and the dealer menu of the car maybe someone here can understand this stuff and spot an issue (software) if not antenna changing is on the way lol

Egonvdv

what sometimes helps is a reset/reboot : hold down the off button until system switches off AND back on again

Eng.A

aaah sorry I seem to forget that I post here. I will do this and see

on a side note I washed the car two weeks ago and magically it was working correctly until yesterday. Then it put me off like in 50km radius instead of another country lol.

so maybe the issues are the following
- clean the car from sand and dust every few days lol
- I need to code the car to change the region from Canada to Saudi Arabia
- the gps or antenna is broken and I need to replace it

Hkhawaja

I am in the same boat, I just bought a 2020 E350 in Dubai, imported from USA.
Can you please guide how to put GCC maps in it, as now it only shows a globe and can't zoom in.

I am a first time MB buyer, ex-BMW and would appreciate any detailed guidance on getting this done.