Mercedes “customer service “
Thread Starter
Member
Joined: Sep 2009
Posts: 180
Likes: 67
From: California
E300
Mercedes “customer service “
I got a letter from MB that M Brace on my 2017 E300 is about to expire. I called the number in the letter and was quoted a very confusing list of different packages, each priced separately and with no combination packages that include more than one of the individual ones. I then asked about live traffic, which has expired on my car. The agent said I could renew it by buying still a different package. I questioned her about this and mentioned that others, including those on this board and some at Mercedes , have said no renewal is possible. She insisted it can be renewed and that whoever says otherwise is totally wrong. Then the line went dead. I called back and got a different agent who said live traffic is absolutely not renewable for my car. She gave me another number to call with any questions. I called that number and was on hold for 20 minutes listening to recordings about how much they value my business. Then the line went dead. This is what Mercedes calls customer service. This is what they call the best or nothing. True to their ads, they give you nothing.
Senior Member
Joined: Jan 2015
Posts: 446
Likes: 56
EQE 500 4MATIC replacing EQC 4matic AMG line P
Surely you can register the car with the mercedes me portal and pay to activate what options are available. Here in europe it is all possible on line and vey easy to use.
Out Of Control!!
Joined: Sep 2018
Posts: 14,671
Likes: 4,574
From: unbegrenzt
2017 GLE350 4MATIC
I got a letter from MB that M Brace on my 2017 E300 is about to expire. I called the number in the letter and was quoted a very confusing list of different packages, each priced separately and with no combination packages that include more than one of the individual ones. I then asked about live traffic, which has expired on my car. The agent said I could renew it by buying still a different package. I questioned her about this and mentioned that others, including those on this board and some at Mercedes , have said no renewal is possible. She insisted it can be renewed and that whoever says otherwise is totally wrong. Then the line went dead. I called back and got a different agent who said live traffic is absolutely not renewable for my car. She gave me another number to call with any questions. I called that number and was on hold for 20 minutes listening to recordings about how much they value my business. Then the line went dead. This is what Mercedes calls customer service. This is what they call the best or nothing. True to their ads, they give you nothing.
MBWorld Fanatic!
Joined: Nov 2014
Posts: 5,373
Likes: 1,104
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I was shocked when my MB service advisor told me that MBUSA does not allow renewals due to lack of agreements with third party providers. Navigation traffic advisories are an essential feature in a metro area. Regretfully, I'm looking elsewhere for my next daily driver. (I've been driving MB vehicles since 1964.)
Senior Member
Joined: Jan 2015
Posts: 446
Likes: 56
EQE 500 4MATIC replacing EQC 4matic AMG line P
I can understand why you would take that attitude but if MBUSA have the problem no doubt the other premium brands do too. Seems very strange to me but free markets etc…..glad we in europe do not face such difficulties. the whole mercedes me system works well mind you one can see how mercedes are going down the tesla route of installing tech in a car and then switching it on and off remotely depending on the payment made by the owner thereby generating a regular income stream. leasing becomes a very attractive option then over buying.
MBWorld Fanatic!
Joined: Nov 2014
Posts: 5,373
Likes: 1,104
.
I had a 2008 BMW that I sold to a neighbor in 2017. The traffic advisories on it still work after 13 years! The traffic advisories are superior to what MB offers.
There are several features that MB disable after 3 years - traffic advisories, web browser, internet access, traffic camera access/viewing. I paid for those are features that I used on a daily basis. MB took them away and reduced the functionality of my vehicle.
There are several features that MB disable after 3 years - traffic advisories, web browser, internet access, traffic camera access/viewing. I paid for those are features that I used on a daily basis. MB took them away and reduced the functionality of my vehicle.
Last edited by ua549; Oct 3, 2021 at 05:45 PM.
