JTK44

Thanks for the clarification!

JTK44

I remember when we did our home renovation: We had three sky lights, each cost $500, total $1,500. If we wanted to remove one, it was a $200 credit. If we wanted to add a fourth it was an extra $1,000!

SS-Stealth

Here are some shots of my 2022 display:

SS-Stealth

Here are some shots of my 2022 display:

Mac Jones 55

Thank you for the measurements! This will be useful for anyone ordering. With the dealers are in the dark, I need to be careful.
Looks like the D8K credit will be on there if there's a problem.

Keep us informed about how the dealers help you with this.

JTK44

When I went back to my post #40, it would seem that the start of the speedometer from the left is about 1 1/2 inches while your pictures shows the speedometer to be about 2 1/2 inches from the left.

It would seem that while the glass screen is the same size, not only are the images smaller but as pointed out above information is lacking.

If I were given the choice of the old full screen of images with complete information vs. smaller images and a $150 credit, I would certainly pay an extra $150 for the larger images plus additional information.

This is nothing but a rip off by Mercedes.

SS-Stealth

I also remember on my test drive that I could see speed limits (both regular and school zone) on the driver screen as well as the Head Up Display. I do not have that ability on this build. Is this a function of the screen they installed or am I missing some other option? The only options I have for the right 3rd of the HUD is ride height or following distance.

JTK44

On my screen, the old one, I have both speed limit and school zone speed limit and when there is a reduced speed because of a turn, that as well. I do not have HUD.

Hope this helps.

Mac Jones 55

How unpleasant would it be to refuse delivery because of this? Probably not in the least as they can then mark-up the vehicle. Otherwise, you would need to explain the issue to the uninformed dealer, which I wouldn't want to do personally.

But with the Vin sheet ahead of time, I may try to secure some kind of replacement, assuming there is this issue. I don't see how that could happen, but you never know.

SS-Stealth

The dealer has actually re-ordered my car with the understanding not to proceed until they can build AS ORDERED. They have agreed to do an even swap at full MSRP once the correct vehicle arrives. I'm sure they will be able to sell this car to a less informed buyer with no worries. My issue is that I bought this car to keep long term and I cannot settle for an $80K car that does not have the options ordered.

Mac Jones 55

Yes, I'm in the same boat, long term. Your dealer sounds great. I'm not particularly optimistic about my dealer.

js_cls

Hopefully your build will go through. Sadly with the chip shortages, some dealers are unable to know exactly what has been cut from the build until the car reaches the port and has a new invoice updated. Otherwise, for now, enjoy the new car.

Mac Jones 55

Thanks!

Really? well that narrows the window a little. I'll need to follow its progress then, I guess. But this is also useful info.

Mikey53

Im assuming everyone knows the dealer doesn’t control what ends up in a build right? They can enter everything you want but the factory decides what actually gets installed based on whatever supply constraints are in effect at the time.

They are going to swap at full msrp 6 or 7 months downstream? After you’ve put X number of miles on it? Seems unlikely.

Mac Jones 55

Right, I didn't put that together. I assumed he meant they were going to swap displays, which would make sense. Interesting.

It's just a fairly cheap part. It could easily be swapped out. If MB offered any support with this type of thing, we could get on top of it. But alas no.

What would be right would be something like:

"We ship these now with smaller limited-data display due to an ongoing the parts shortage. All essential functions are there, with some missing non-non-essentail functionality. We will replace these with the correct part when they become available, free of charge. Sorry for the inconvenience. Thanks you for choosing......."

JTK44

The display is the physical glass which is the same: the difference is the size and content of the image. The size and content are controlled by a computer chip which is not available.

So by "swap out" the dealer means either the chip or a different car with the required chip - not the physical display.

On my 2019 the additional cost for the full display was $850 which is hardly a "fairly cheap part".

I agree with Mickey53: swapping out a vehicle 6 months old with mileage on it, at no additional cost, for a new one seems highly improbable

Elvisfan0108

If they were going to swap the chip, they wouldn’t have ordered a new car. Eventuality they will have chips. Like the Hermes units. If they do swap the car, I’m sure the dealer has a plan. Their loss would be minimal.

JTK44

The new car can be sold at MSRP or higher. The present car has already been sold and the dealer has pocketed the profit. If the dealer swaps out the new for the old, he loses a substantial profit on the new one. He can never make up that profit on the sale of the used one.

So to make this work, the dealer must eat some of his profit on the new one. Do you think that will actually happen? I sincerely doubt it.

We will have to wait 6 months for the new one to arrive and see what will happen. Maybe the new one will not have the new chip so this will all be moot!

Just my $.02.

ua549

IIRC there are 2 separate displays attached behind the single piece of glass on the dash. The displays are in limited supply, not the dash glass.

Mac Jones 55

So you are saying the display is the same (same panel), but it's a controller chip that's different, and that costs $850. Got it. I think most of us thought they were using other panels.

Which is more likely. It very well may be a controller that controls both panels and is mismatched to these dispels now. Or not.

We need then to match up part numbers.

JTK44

Look at the pictures and the posts: It is the same physical panel, but the size of the images and information are different: smaller and less information.

In 2019, the standard was the center panel, 12.3 inches, with analog gauges for the driver side. The option I had, #464 "12.3 Digital Instrument Cluster" cost an additional $850. The center panel and the digital instruments were replaced by one single glass panel 28 inches by 6 inches pictures of which I posted in #40.

This is the same physical panel, 28 X 6, that is now standard. The problem is that because of chip shortages, the images are smaller and information is missing.

Hope this clarifies.

Mac Jones 55

I can't tell what it is exactly from that photo, but I can guess.

Most of us won't accept the single panel explanation; That they use a 28" display and break up the image into 2 standard size 12.3" or 10.5" displays? Several people have even said they should use a single panel, and have a seamless display. but they don't. Maybe that odd of a shape would have manufacturing issues, or cost issues.

What most people here believe is that there are two separate panels underneath the 28" cover, that are either bigger or now smaller. Or it's the same two panels and the controller chips are mismatched, which is less likely, but closer to what you are suggesting,

JTK44

It is a single panel with two displays. Up to you to decide whether that is acceptable or not. Most of us are satisfied with two panels each 12.3 inches..



Yes: you've got it now! Old chip two display panels each 12.3 inches. Because of chip shortage, two display panels, now smaller, each 10.4 inches.


No: No one ever said single panel with a seamless display. That has never been discussed. It has always been two display panels.


Nothing is odd about the shape: It is a flat glass panel. .

Do not understand what you are asking: Because of the chip shortage the display panels instead of being 12.3 inches are now 10 inches. Smaller display panel, smaller images. Further, information found in the larger 12.3 display is missing in the smaller 10 inch display. This is caused by the shortage of the necessary chip. MB is offering $150 credit.

Mac Jones 55

Thanks for clarifying. I was confused.

JTK44

You are welcome my friend!