When you click on links to various merchants on this site and make a purchase, this can result in this site earning a commission. Affiliate programs and affiliations include, but are not limited to, the eBay Partner Network.
Getting Mercedes Me working in NZ for a Japanese import
I am in New Zealand and have purchased a 2019 E350e, imported from Japan into New Zealand. I can't seem to get Mercedes Me to work. When I went to visit the Mercedes dealer here in Auckland and they told me there is no way to get Mercedes Me working in NZ for a Jap import, but im hoping that isn't the case. Im hoping someone out there can help...
If you were able to configure the communications module eSIM subscription to an operator at NZ and paid by yourself, perhaps you could run Mercedes Me through the Japanese site. Mercedes itself has had real issues to change the eSIM subscription in the US from one provider to the other (was it AT&T to Tmobile?).
In which countries or regions and languages is Mercedes me available?
Mercedes me is available in the following countries or regions and their official languages:
Australia, Austria, Belgium, Bulgaria, Canada, China, Croatia, Cyprus, Czech Republic, Denmark, Dubai, Estonia, Finland, France, Germany, Greece, Hungary, India, Ireland, Italy, Japan, Korea, Latvia, Liechtenstein, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Russia, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, Taiwan, Thailand, United Kingdom and the United States.
Please note that the content my vary in individual countries or regions.
What do I need to do when moving to another country or region?
If you are moving or have moved, please update your address under "My data". You will then be prompted to complete the relocation process. This is necessary so that you can use the services from Mercedes me as usual in the new country or region. You will be guided through all the necessary steps.
Please note that the relocation process must be carried out for each vehicle.
Interesting find, never have had a need to look at that. I hope we will here the results here.
It could actually work "via the factory". The factory is not that strongly against grey import while the local dealer chain mostly hates it and isn't really willing to help.
thanks, I have that information in my profile. The first problem comes when I try to pair the vehicle. The car needs to be on the internet, I tried hot-spotting from my phone and the car can get internet that way, but doesn't seem to go to the next step. Do you know how the car can get consistent internet? im not aware of a sim location etc - its an E350e, 2019.
Interesting find, never have had a need to look at that. I hope we will here the results here.
It could actually work "via the factory". The factory is not that strongly against grey import while the local dealer chain mostly hates it and isn't really willing to help.
thanks for your reply. so via the factory I would have to get in contact with Germany?
thanks, I have that information in my profile. The first problem comes when I try to pair the vehicle. The car needs to be on the internet, I tried hot-spotting from my phone and the car can get internet that way, but doesn't seem to go to the next step. Do you know how the car can get consistent internet? im not aware of a sim location etc - its an E350e, 2019.
Did you ever get to the "You will then be prompted to complete the relocation process." point as explained on the earlier post? It surely would not be sufficient if you just change your location info in your Mercedes Me profile. It needs to trigger a change at the factory/server side.
You cannot access the SIM card of the communications module because it is a software SIM. The relocation process should end up with your E-SIM being activated to one of your local service providers. Mercedes Me needs internet access via the internal modem.
I've never heard of an MB owner going through this relocation procedure before, perhaps @bishop64 would know more?
Did you ever get to the "You will then be prompted to complete the relocation process." point as explained on the earlier post? It surely would not be sufficient if you just change your location info in your Mercedes Me profile. It needs to trigger a change at the factory/server side.
You cannot access the SIM card of the communications module because it is a software SIM. The relocation process should end up with your E-SIM being activated to one of your local service providers. Mercedes Me needs internet access via the internal modem.
I've never heard of an MB owner going through this relocation procedure before, perhaps @bishop64 would know more?
I have no personal experience unfortunately.
I doubt this Mercedes Me region relocation has been done by many owners because (1) this is a very new feature for the past few years and so has not accumulated enough experiences to be shared and (2) very very few people actually relocate their cars from one country to another as it is an expensive and tedious process for all the re-certification...etc
Anyway, I reckon, if one has properly done all the necessary procedures in the car to 'activate' it, the next is to drive it outside for it to connect automatically to the MB server in the new country via a local ISP. FAQ below said it might take even half an hour time or longer. The car can, of course, connect to the internet via a mobile phone acting as a hot spot. Theoretically, this should be enough to connect to the MB server. But, practically, the car should be able to connect directly to the MB server via its own inbuilt E-SIM.
Hi, did you ever get to the bottom of this?
I've done the same and purchased a japanese import A180.
I've had the car linked via Mercedes so I can log into Mercedes Me and see the car , but have no way of updating the comms in the car to switch to an NZ carrier.
I had read a "hermes' unit needs to be swapped or something which seems a bit extreme - surely Mercedes can update the esim somehow?
I have no personal experience unfortunately.
I doubt this Mercedes Me region relocation has been done by many owners because (1) this is a very new feature for the past few years and so has not accumulated enough experiences to be shared and (2) very very few people actually relocate their cars from one country to another as it is an expensive and tedious process for all the re-certification...etc
Anyway, I reckon, if one has properly done all the necessary procedures in the car to 'activate' it, the next is to drive it outside for it to connect automatically to the MB server in the new country via a local ISP. FAQ below said it might take even half an hour time or longer. The car can, of course, connect to the internet via a mobile phone acting as a hot spot. Theoretically, this should be enough to connect to the MB server. But, practically, the car should be able to connect directly to the MB server via its own inbuilt E-SIM.
Hi there, Bishop. I imported an E class 2024 from Canada. It's already linked to my Mercedes Me account in the US. If I drive it to the UAE, will it connect to Mercedes servers and get activated without doing any thing else?
by any chance anyone can help me fixing my problem with my glc43 2020, i just purchase the unlimited navigation and cant get it to get activated. mercedes me app download manager will give an error, i got to download manager but when i try to install it ill will ask me a code.
Mercedes SLR McLaren 722 S Is Extremely Rare Example Modified by McLaren
Slideshow: A one-of-one U.S.-spec Mercedes-Benz SLR McLaren Roadster became even rarer after a factory-backed transformation at McLaren's headquarters.
