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Cracked COMAND Touchpad

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Old Jul 17, 2022 | 04:35 PM
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Mercedes E220d AMG Line Estate (S213) and Mercedes E220d AMG Line Cabriolet (A238)
Cracked COMAND Touchpad

My car is coming up to 4 years old and for the last couple of years a small line has grown to a large crack in my touchpad. My dealer wouldn’t help and it still works but does anyone here know the cause? I have never “bashed it” or dropped anything into it.

If you have a similar issue and need to replace it then I have just released this: Mercedes E Class 213, 238 COMAND Touchpad Replacement
https://youtu.be/FsNZ5KJcqDU
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Old Jul 17, 2022 | 04:59 PM
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Thanks for documenting everything and sharing with us, nice interior choice too!
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Old Jul 17, 2022 | 06:32 PM
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W212 MY'14 M276-3.5NA @75kMi
cracked pad swapped

This touchpad plastic must be under tension to develop a crack.
- Good job replacing that and showing us all the steps by video - Fun & rewarding project... priceless!! 👏
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Old Jul 18, 2022 | 02:43 AM
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W213 220d from 2016
Thanks for the video! Can you let us now where you got those headrest pillows?
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Old Jul 18, 2022 | 05:22 AM
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Mercedes E220d AMG Line Estate (S213) and Mercedes E220d AMG Line Cabriolet (A238)
They were sourced from AliExpress (where else). Think they were about €35 for four delivered to Germany.
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Old Jul 18, 2022 | 09:43 AM
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I don’t need to do this but that was a very informative video! Great job.
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Old Jul 18, 2022 | 10:39 AM
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Originally Posted by Bfgslkman
dealer wouldn’t help and it still works but does anyone here know the cause
Membership FYI known problem, MBUSA released attached bulletin.






Attached Files
File Type: pdf
LI54.21-P-068464_Ver_2.pdf (41.1 KB, 347 views)
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Old Jul 19, 2022 | 10:27 AM
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Mercedes E220d AMG Line Estate (S213) and Mercedes E220d AMG Line Cabriolet (A238)
That's very interesting as my (broken) touchpad was made in the first few days of Sep 18 as the car was made last week of Sep 18. Noting the doc you posted was aimed at the US market (I think) do you know if there is one aimed at the EU market (ideally a German dealer) that i can walk into and state my case again (its only 10 mins to rebuild the "old" unit back into the car)?
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Old Jul 19, 2022 | 11:20 AM
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Should be applicable. Present service manager with a copy of bulletin if questioned request they search Xentry TIPS to pull/confirm.
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Old Jul 22, 2022 | 03:38 AM
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Mercedes E220d AMG Line Estate (S213) and Mercedes E220d AMG Line Cabriolet (A238)
My car is going in for a service in two weeks time, so think I shall have a go at raising this issue.
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