Notices
E-Class (W213) 2016 - 2023

E350 media freezing

Thread Tools
 
Search this Thread
 
Rate Thread
 
Old May 29, 2023 | 03:32 AM
  #1  
martinbh's Avatar
Thread Starter
Junior Member
 
Joined: Apr 2023
Posts: 17
Likes: 0
E350
E350 media freezing

I have E350 2018 media version ntg5.5.
when i start the car and plug the usb stick with music -> the whole media is freezing and only the radio works fine.. Bluetooth for music and USB are loading too much time.
for bluetooth it is freezing on “Bluetooth audio stopped”
for USB it is freezing on “USB is loading”
i tried all formats of USB

Reply
Old May 29, 2023 | 08:11 AM
  #2  
ua549's Avatar
MBWorld Fanatic!
10 Year Member
Community Builder
Loved
Community Favorite
 
Joined: Nov 2014
Posts: 5,378
Likes: 1,104
.
Which USB port are you using and have you activated it as a music source?
Reply
Old May 29, 2023 | 09:33 AM
  #3  
martinbh's Avatar
Thread Starter
Junior Member
 
Joined: Apr 2023
Posts: 17
Likes: 0
E350
Originally Posted by ua549
Which USB port are you using and have you activated it as a music source?
i am using all of them 1,2,3 and it is freezing but of i stop the engine… start the engine again it is playing after 10 seconds
Reply
Old May 30, 2023 | 02:23 PM
  #4  
W205C43PFL's Avatar
MBWorld God!
 
Joined: Dec 2019
Posts: 32,467
Likes: 6,342
Originally Posted by martinbh
i am using all of them 1,2,3 and it is freezing but of i stop the engine… start the engine again it is playing after 10 seconds
What format is your USB formatted too? Does it freeze as well using an SD card?
Reply
Old May 30, 2023 | 03:10 PM
  #5  
ua549's Avatar
MBWorld Fanatic!
10 Year Member
Community Builder
Loved
Community Favorite
 
Joined: Nov 2014
Posts: 5,378
Likes: 1,104
.
When formatting a USB or SD device the address is limited to 32 bits.
Use the default cluster size.(allocation unit).
Unless one has special needs, NTFS is the best format followed by exFAT.
Do not format as FAT32.
Reply
Old May 30, 2023 | 06:24 PM
  #6  
W205C43PFL's Avatar
MBWorld God!
 
Joined: Dec 2019
Posts: 32,467
Likes: 6,342
Originally Posted by ua549
When formatting a USB or SD device the address is limited to 32 bits.
Use the default cluster size.(allocation unit).
Unless one has special needs, NTFS is the best format followed by exFAT.
Do not format as FAT32.
Good information, hence why I was curious what format is OP's storage media running in.
Reply
Old May 31, 2023 | 08:27 AM
  #7  
martinbh's Avatar
Thread Starter
Junior Member
 
Joined: Apr 2023
Posts: 17
Likes: 0
E350
Originally Posted by ua549
When formatting a USB or SD device the address is limited to 32 bits.
Use the default cluster size.(allocation unit).
Unless one has special needs, NTFS is the best format followed by exFAT.
Do not format as FAT32.

it is the same with all formats….still freezing and load after 1,2… 10 mins
Reply
Old May 31, 2023 | 10:21 AM
  #8  
ua549's Avatar
MBWorld Fanatic!
10 Year Member
Community Builder
Loved
Community Favorite
 
Joined: Nov 2014
Posts: 5,378
Likes: 1,104
.
How many files are on the media? Per the Operator's Guide not all USB drives are compatible with the entertainment system. Personally, I use a 32 GB mSD in an SD adapter formatted as NTFS. It doesn't intrude into the console space. I have about 2k songs and 3 movies on it. (The movies are for when I'm waiting for my wife.)
Reply
MB World Stories

The Best of Mercedes & AMG

story-0

New Electric Mercedes-AMG GT 4-Door Coupe Unveiled: 10 Things You Need to Know

 Verdad Gallardo
story-1

6 Mercedes Models That Did NOT Age Well (But Are Somehow Still Cool)

 Verdad Gallardo
story-2

Manual Mercedes? 6 Times Sindelfingen Let Drivers Have All The Fun

 Verdad Gallardo
story-3

Mercedes SLR McLaren 722 S Is Extremely Rare Example Modified by McLaren

 Verdad Gallardo
story-4

8 Classic Boxy Mercedes Designs That Have Aged Like Fine Wine

 Verdad Gallardo
story-5

Flawlessly Restored Mercedes 190E Evo II Heads to Auction

 Verdad Gallardo
story-6

Electric Mercedes C-Class Unveiled: 11 Things You Need to Know

 Verdad Gallardo
story-7

Mercedes EQS Gets A Major Update: Everything You Need to Know

 Verdad Gallardo
story-8

5 Underrated Mercedes-Benz Models That Don't Get the Love They Deserve

 Verdad Gallardo
story-9

Mercedes 300D Has Pushed Well Past 1 Million Miles and It Ain't Stopping

 Verdad Gallardo
Old May 31, 2023 | 10:51 AM
  #9  
martinbh's Avatar
Thread Starter
Junior Member
 
Joined: Apr 2023
Posts: 17
Likes: 0
E350
Originally Posted by ua549
How many files are on the media? Per the Operator's Guide not all USB drives are compatible with the entertainment system. Personally, I use a 32 GB mSD in an SD adapter formatted as NTFS. It doesn't intrude into the console space. I have about 2k songs and 3 movies on it. (The movies are for when I'm waiting for my wife.)
so in general.. the media is taking too much time for load the usb and while loading usb it is freezing the whole media (it is too slow)
i have tried a lot of usb sticks, different formats, 1 file, 200 files all but no success
Reply
Old May 31, 2023 | 11:44 AM
  #10  
Egonvdv's Avatar
MBWorld Fanatic!
15 Year Member
Liked
Loved
Community Favorite
 
Joined: Apr 2008
Posts: 2,144
Likes: 326
From: A Dutchy Living in Marseille, France
EQE SUV AMG-line 350+
what's the comand version?

cos if it's never been updated, it's normal that it's slow as sh*t

my new 2017 was terrible until they update it
Reply
Old May 31, 2023 | 01:15 PM
  #11  
martinbh's Avatar
Thread Starter
Junior Member
 
Joined: Apr 2023
Posts: 17
Likes: 0
E350
Originally Posted by Egonvdv
what's the comand version?

cos if it's never been updated, it's normal that it's slow as sh*t

my new 2017 was terrible until they update it
NTG 5.5 … how to check the version?
Reply
Old May 31, 2023 | 06:47 PM
  #12  
W205C43PFL's Avatar
MBWorld God!
 
Joined: Dec 2019
Posts: 32,467
Likes: 6,342
Originally Posted by martinbh
NTG 5.5 … how to check the version?
Latest is 06.80.00.40 I believe?
https://mbworld.org/forums/e-class-w...ml#post7577603
Reply
Old May 31, 2023 | 06:48 PM
  #13  
W205C43PFL's Avatar
MBWorld God!
 
Joined: Dec 2019
Posts: 32,467
Likes: 6,342
Originally Posted by ua549
How many files are on the media? Per the Operator's Guide not all USB drives are compatible with the entertainment system. Personally, I use a 32 GB mSD in an SD adapter formatted as NTFS. It doesn't intrude into the console space. I have about 2k songs and 3 movies on it. (The movies are for when I'm waiting for my wife.)
I heard the partition table might affect it too (on top of if the COMAND version is old), GPT/GUID might yield issues, MBR might not.
Reply
Old Jun 1, 2023 | 07:43 AM
  #14  
The G Man's Avatar
MBWorld Fanatic!
5 Year Member
 
Joined: Oct 2015
Posts: 1,583
Likes: 292
2019 E300
Originally Posted by martinbh
I have E350 2018 media version ntg5.5.
when i start the car and plug the usb stick with music -> the whole media is freezing and only the radio works fine.. Bluetooth for music and USB are loading too much time.
for bluetooth it is freezing on “Bluetooth audio stopped”
for USB it is freezing on “USB is loading”
i tried all formats of USB
Are you plugging in the USB when the computer is booting up? That might explain why it works if you re-insert it the second time. Try leaving the USB in the socket or maybe try another USB drive.
Reply
Old Jun 1, 2023 | 11:28 AM
  #15  
LMinn's Avatar
Member
Liked
Loved
Community Favorite
 
Joined: Mar 2023
Posts: 210
Likes: 108
From: Canada
2023 E63s Sedan, 2020 E53 Sedan
Originally Posted by The G Man
Are you plugging in the USB when the computer is booting up? That might explain why it works if you re-insert it the second time. Try leaving the USB in the socket or maybe try another USB drive.
This is a good question, because the audio head takes a bit longer time to fully boot up. I would cite where I heard this but I forgot, so I can't say 100% if that's true or not. Just a thought.
Reply
Old Jun 1, 2023 | 06:27 PM
  #16  
The G Man's Avatar
MBWorld Fanatic!
5 Year Member
 
Joined: Oct 2015
Posts: 1,583
Likes: 292
2019 E300
Originally Posted by LMinn
This is a good question, because the audio head takes a bit longer time to fully boot up. I would cite where I heard this but I forgot, so I can't say 100% if that's true or not. Just a thought.
My 2019 takes forever to load up audio, the 2018 might have a older unit that is slower. Trying to insert and recognize the usb drive when the audio program is still loading might cause issues.
Reply
Old Jun 2, 2023 | 07:41 AM
  #17  
ua549's Avatar
MBWorld Fanatic!
10 Year Member
Community Builder
Loved
Community Favorite
 
Joined: Nov 2014
Posts: 5,378
Likes: 1,104
.
My '18 E300 with COMAND loads 2,100 files of audio & video in a few seconds of when I either start the car or turn the system on. I use the SD slot with a mSD card and SD adapter. I don't have a USB stick or I'd compare loading times.
Reply
Old Jun 2, 2023 | 05:12 PM
  #18  
The_Judge's Avatar
Super Member
5 Year Member
Photogenic
Liked
Loved
 
Joined: Nov 2017
Posts: 669
Likes: 142
From: Hermosa Beach, California
2018 E400 Coupe
In the audio system of my 2018 E400 Coupe I have an old 128GB 95MB/s SD card in NTFS format. It's loaded with 4,834 tracks divided into four categories: Classical Albums (1,074 files in 175 folders), Jazz Albums (629 files in 66 folders), Rock, Folk & Other Albums (741 files in 70 folders), and Miscellaneous MP3s (2,090 files, 0 folders), a total of 29.8 GBs of music. The car has no problems instantly finding or playing any of the files; the only problem is choosing what I want to listen to! 😵
Reply
Old Jun 2, 2023 | 05:25 PM
  #19  
ua549's Avatar
MBWorld Fanatic!
10 Year Member
Community Builder
Loved
Community Favorite
 
Joined: Nov 2014
Posts: 5,378
Likes: 1,104
.
I have mine set to random play. I do not need to make more decisions, especially while driving.
Reply

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 


You have already rated this thread Rating: Thread Rating: 0 votes,  average.


All times are GMT -4. The time now is 10:25 AM.

story-0
New Electric Mercedes-AMG GT 4-Door Coupe Unveiled: 10 Things You Need to Know

Slideshow: Mercedes-AMG's new electric GT 4-Door Coupe trades combustion for software, synthetic noise, and more than 1,100 horsepower.

By Verdad Gallardo | 2026-05-20 20:08:15


VIEW MORE
story-1
6 Mercedes Models That Did NOT Age Well (But Are Somehow Still Cool)

Slideshow: Not every Mercedes design becomes timeless, some feel stuck in the era they came from.

By Verdad Gallardo | 2026-05-12 18:09:07


VIEW MORE
story-2
Manual Mercedes? 6 Times Sindelfingen Let Drivers Have All The Fun

Slideshow: Yes, Mercedes built manual cars, and some of them are far more interesting than you'd expect.

By Verdad Gallardo | 2026-05-02 12:36:58


VIEW MORE
story-3
Mercedes SLR McLaren 722 S Is Extremely Rare Example Modified by McLaren

Slideshow: A one-of-one U.S.-spec Mercedes-Benz SLR McLaren Roadster became even rarer after a factory-backed transformation at McLaren's headquarters.

By Verdad Gallardo | 2026-04-29 11:19:28


VIEW MORE
story-4
8 Classic Boxy Mercedes Designs That Have Aged Like Fine Wine

Slideshow: Before curves took over, Mercedes mastered the art of the straight line, and some of those shapes still look right today.

By Verdad Gallardo | 2026-04-25 12:05:49


VIEW MORE
story-5
Flawlessly Restored Mercedes 190E Evo II Heads to Auction

Slideshow: The 190E Evolution II shows how a homologation necessity became a six-figure collector icon.

By Verdad Gallardo | 2026-04-22 17:53:47


VIEW MORE
story-6
Electric Mercedes C-Class Unveiled: 11 Things You Need to Know

Slideshow: Mercedes is turning one of its core nameplates electric, and the details show just how serious this shift is.

By Verdad Gallardo | 2026-04-21 13:58:06


VIEW MORE
story-7
Mercedes EQS Gets A Major Update: Everything You Need to Know

Slideshow: Faster charging, longer range, and a controversial steer-by-wire system define the latest evolution of Mercedes-Benz EQS.

By Verdad Gallardo | 2026-04-15 10:35:34


VIEW MORE
story-8
5 Underrated Mercedes-Benz Models That Don't Get the Love They Deserve

Slideshow: These overlooked Mercedes-Benz models never got the spotlight, but they quietly delivered more than most remember.

By Verdad Gallardo | 2026-04-13 19:35:45


VIEW MORE
story-9
Mercedes 300D Has Pushed Well Past 1 Million Miles and It Ain't Stopping

Slideshow: A well-used 1991 Mercedes-Benz 300D with more than one million miles is now looking for a new owner, and it still appears ready for more.

By Verdad Gallardo | 2026-04-10 10:05:15


VIEW MORE