E-Class (W214) 2024 -

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Old Nov 13, 2024 | 10:13 AM
  #26  
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2024 LEMON
Udimor, if you don't mind me asking, was the "return the car for full payment back" option something that was offered by the dealer, or by MBUSA?

My 24 e450AT is having this same issue, has been at the dealer 5 days and they can't figure it out. I shared this thread but they don't seem interested.
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Old Nov 13, 2024 | 10:24 AM
  #27  
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2024 E450
Originally Posted by Optics76
Udimor, if you don't mind me asking, was the "return the car for full payment back" option something that was offered by the dealer, or by MBUSA?

My 24 e450AT is having this same issue, has been at the dealer 5 days and they can't figure it out. I shared this thread but they don't seem interested.
The offer was given by my dealer since my problems started four days after I got the car.I went with two parallel tracks, one, applying for the return and the second, to get the part that Service figured out was defective coming from Germany, which did come in within 10 days and fixed the problem. So at this point, I declined the offer to buy the car back.You also have the Lemon law, which will protect you against major problems with a new car, you can also tell the dealer that if he’s not going to help you, you’re going to use the Lemon law to get your money back.
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Old Nov 13, 2024 | 10:36 AM
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2024 LEMON
Thanks very much.

Yes - MBUSA has already started the repurchase option process on their side, and I have dealt with lemon law process on a previous E-class, so I know there are good options if we get to that point.

In some ways the biggest problem for me is the hassle of dealing with the back-and-forth with the dealer, taking and returning the loaner cars, etc. Just adds up to be a lot of time for someone with a busy professional life and not something I expected to be doing with a brand-new $95K car.

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Old Nov 13, 2024 | 11:24 AM
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2024 E450
Originally Posted by Optics76
Thanks very much.

Yes - MBUSA has already started the repurchase option process on their side, and I have dealt with lemon law process on a previous E-class, so I know there are good options if we get to that point.

In some ways the biggest problem for me is the hassle of dealing with the back-and-forth with the dealer, taking and returning the loaner cars, etc. Just adds up to be a lot of time for someone with a busy professional life and not something I expected to be doing with a brand-new $95K car.
I agree,Definitely confront the dealer and if he doesn’t agree, go through the lemon law procedure
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Old Nov 13, 2024 | 11:26 AM
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2024 E450
Originally Posted by udimor
I agree,Definitely confront the dealer and if he doesn’t agree, go through the lemon law procedure
What problems did you have?
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