My 2025 E class is still on mbux 3.2.2. I am envious reading about new updates and features I'm missing. All the dealer says is that it probably will come soon. I'm in the San Francisco area. Are others in this area also waiting or have you received the update? Any idea when it will come or how to get it?

 

My 24 got updated to the latest just by asking the dealer when doing my service A. Have you tried going to a different dealer and seeing what they say?

 

Same with me on the east coast-New Jersey. My dealer updated my MBUX Software when I requested-Pretty Please.

 

Count me in as another one from NJ who has not received OTA update to version E333 (both 2014 E350 and 2015 E450). May need to drop by dealership to request for an update while attending to some issues with automatic driver profile loading.

 

I requested my dealer to upgrade MBUX to E333.8-58 in order to support the Digital Light Projection Animations feature.

 

I just called my dealer about the mbux update I haven't received. They said it somehow goes by VIN number and I should just continue waiting--or they could do the update for $550.

 

You need to find a new dealer. that's messed up.

 

Back in early October I was at my dealer for an A service. I asked my SA about the 333 update. He said his screen did not show it as available for my car yet (based on VIN like you) and wouldn't do it. A few weeks later my car was suffering from the intermittent CEL that others reported, so I brought it in for that. SA called to say the car needed an exhaust flap and some software updates. The CEL had disappeared by the time I brought the car in, but they did the work anyway.

You know where I'm going – one of the software updates included 333. It seems they don't want to do some software updates just to do them, but if the car has a "problem" they will do them. When I had a W213, I would tell them CarPlay wasn't working right (even though it was fine) to get them to give me updated Comand software. Perhaps if you told them you are getting intermitent CELs they will end up loading 333 on your car.
That $550 to do it is bogus. Imagine if Apple or Google wanted to charge for normal software updates.

 

Aren’t these updates done over the air?

 

They can be. My 24 E350 updated over the air, but other folks have had it done as part of a dealer visit.

 

To update MBUX over the air, Mercedes has to send you a link. I'm still waiting...and hoping maybe the dealer can do what Mercedes has not enabled me to do.

 

My 3.3 update notification appeared on the Mercedes app on Nov. 27.
(One or two bugs appeared after over air installation, which dealer is still trying to resolve).

 

I did not get that app and both my iphone and car displays say no updates are available...which is why I asked my dealer about it.

After one service consultant said it would cost $550 for them to do the update, I asked a different consultant and have an appointment next Monday--also to see why the door handles don't
pop out when I approach the car (in the old days this was never a problem).

 

I got the app on the App Store on my iPhone.
I don’t know if it’s model specific, but it does say that it’s applicable to years 2019 and up.
Mine is a 2025 E450.
Great app.

 

How do I get version 3.3 off the app store when my iphone MBUX app is version 3.2.2 and the app says no update is available?

 

Not sure how all of this works, but:
in the App Store on my iPhone I found “Mercedes-Benz (USA/CA)”.
I installed it and entered all pertinent info, and it was up and running.
I have a 2025 E450 and live in North America (Toronto) so I don’t understand why this isn’t working for you.

 

The app version is 3.63.0

 

My app (Android phone) is v. 3.63.1, and I have not received MBUX 3.3 update. My SA says they aren't supposed to update infotainment software only or separately. Vehicle should be in service for some other concern.
I emailed MBUSA, and got a true corporate-speak reply..."we're here for you, we love you, and we have no idea what you are talking about. Check with your dealer". Frustrating that for some reason we don't get to enjoy all of the digital perks available.
BTW, anyone check out the newest S class. I'm not certain if it's a 2026 or 2027. The one with the bigger grill, and the W214 E class-like interior. Note that cruise control and volume have gone back to a roller on the left and right sides of the steering wheel.

 

The app on your phone has nothing to do with MBUX. They are two completely different systems. Your phone app, called Mercedes-Benz app, is so you can see information about one or more Mercedes-Benz vehicles you own. You get this from the app store. It is required for many of the digital extras to function and for you to use them. It works in tandem with the car through MBs backend servers as a middleman. You do not have to have the phone app unless you want the digital extras. Some of the digital extras are annual fees, some are one time, and some are free.

MBUX (Mercedes-Benz User Experience) is the software running in your car and is not available on the app store. It comes from MB to your car directly over the air (OTA) or from a dealership. It is responsible for all sorts of features and functions within the car. It's actually multiple software applications (aka modules) that work together as a system collectively known as MBUX. Sometimes when MB does updates it can be for a single module or the whole system. You have the option to configure updates to happen automatically when they become available or to prompt you and ask if you want to install the update. You can even require a PIN to perform the update so none are done without your explicit permission assuming you are the only one with knowledge of the PIN. This is all done in the car on the center screen and not your phone. Remember the two are completely different things. When running an OTA update you often have to have conditions met such as a fully charged battery, vehicle parked, and locked before it will start. Then it may take 60+ minutes depending on the size of the update.

Some updates to MBUX will not happen OTA for reasons unknown, but I have some theories on that. An example is MBUX E333.8-58 which many on this forum had to bring it to the dealer to get. Most did not bring it in just for the MBUX update, but for other issues and while there, MB indicated their specific car had an update available that may fix one or more issues the customer was having with the car. It seems later that MB started releasing the E333 update OTA for some customers but reports of that were several months after many customers had only gotten it by going to the dealer. Some customers tried to bring their car in just for the E333 update with varying degrees of success depending on dealership.

Most updates have no noticeable changes or new features, but the E333 update was different. It has several new features and improvements that are fairly well documented here. This appears the reason so many are frustrated that they have not received this update. Nobody on this forum seems to know the pattern or logic of how MB deploys these updates. For all past updates it seems to roll out gradually and with no discernible pattern. Some forum members discussed that here, but no conclusions were made.

To get the update you either talk with a dealership and ask for it. You can claim something is wrong with your car, or maybe just bring it in for regular service and ask then. It cost them money to put your car in a bay and just a software update is not good enough reason for them to want to do it. Or, you can continue to wait and see if MB will send it OTA to your car. If you have the Mercedes-Benz app on your phone you will get notified when an OTA becomes available for your car, but even without the phone app, your car will notify you on the center screen. Eventually there will be a new MBUX update that supercedes E333 and you may get it first.

 

Will there be? MBUX is now MBOS or MB.OS, Mercedes Benz Operating System. Gen 4 is out and on the latest models, including the new S class. In keeping with pervious practices it's questionable if it will be offered as an update to MBUX. More likely MBUX v. 3.4 with minor changes IMO.
Still have trouble accepting the lack of OTA updates from MBUX 3.2.2 for some vehicles. Mercedes needs to offer a much better explanation (but I don't count on it). Meanwhile I'm trying to come up with some other "concern", so the dealer service dept will do the update.

 

I doubt the W214 will stop getting MBUX updates even with MB.OS out. I expect both systems will be getting updated even though the MB.OS will likely have more advanced features over MBUX. The MBUX updates will eventually phase out as they have in all previous generations. That's normal and expected. The car will still function, it just won't get new features. That's how cars have always been and will continue to be. We seem to have gotten spoiled thinking we buy a car and the manufacturer is supposed to add new features to it as it ages. My 1970 cougar has never gotten an update from the day it left the factory unless I bolted it on myself.

 

Just picked my car up at the dealer and was pleasantly surprised that they updated the mbux software (which I never receivef) to 3.3 at no charge--contrary to the $550 one service advisor quoted. I tried a different advisor this time.

I was getting envious of you guys with the software improvements but I'm happy now.

 

As I've posted before, I never received a push
update to mbux 3.3. Two days ago, I was finally
able to get mbux updated at the dealer. Today I
got a message about a new update to the drivers assistance system with no details. Does anyone
know what that is? I don't think the 3.3 update just done by the dealer is reflected in the mbux app on my iphone. Where in the app does it show the version? Finally, is there any risk
that doing the new drivers assistance update will cause my mbux to go back to the earlier version (3.2) since the dealer did the 3.3 update but my
iphone app doesn't seem to show this? Thanks!

 

The app version on your phone and the MBUX version are two separate things. You should go ahead and update the driving assistance system software. It will not revert you back to previous MBUX versions.

 

I got OTA notice of Driver Assistance update today.(haven't driven vehicle yet), but still don't have MBUX 3.3 update. Service isn't due until November. Don't know if I'm willing to wait.