In trying to learn as much as possible about my new EQE SUV 500 4Matic, I was looking at all the various door frame stickers. Weight, tire pressures, etc.
There is a "Rescue" QR code sticker on the frame of the driver's door. I scanned it with my phone to see what info was behind it.
Not surprisingly, it took me to a "Rescue Card" -- a page that gives diagrams, photos and explanations of all things that could possibly be of interest to a crew trying to rescue victims and clean up after an accident. Things like high-voltage component locations, disconnect switches, etc.
Quite a good thing, in my opinion. Impressive, actually.
What DID surprise me, however, is that it took me to the document for the EQE SUV 350 4Matic. After doing some further research on line, I could find that a Rescue card does, in fact, exist for the 500 4Matic.
My conclusions:
1) Somebody at the factory made a mistake and put the wrong QR code on the car or...
2) The body started life with a 350 QR code early in the production process and then ended up being fitted out as a 500 instead of a 350 or...
3) The 500 document was not yet available at the time of production, but the similar 350 QR Code/document were used. (I compared the 350 and 500 documents side by side and, while they are different, the differences are incredibly minor)
4) I really have a 350, despite all the badging, documentation and cost(!) that indicate I have a 500.

I really believe it's just a simple mistake at the factory end and am not too concerned. I only mention this here, as others might want to take a scan of their QR code to see what it leads to ;-)

I entered a support case here at MB Sweden a couple of weeks ago, but I've heard nothing thus far. At the very least I would expect them to send me a new QR code decal.

 

Update to my first post...
I was at the dealer today to get a second profile set up in my car. While there, I scanned the QR code of another EQE SUV 500 that was in their showroom. It too brought up the rescue card for a 350 4Matic.
I checked the VIN on this car and it was manufactured in the same month as mine. So, not surprising, I guess that it has the same "issue".

I guess, indirectly, this is a good sign. It means I have not managed to find anything more serious to complain about thus far ;-)

 

I wonder if you can get this "issue" fixed under warranty : ) like if they order a new one, will it still be the same exact one because your VIN shows this exact one?

 

I received a response on my QR code "issue" a few days ago:

"Yes, technically the rescue card does refer to the EQE 350, however the rescue information is exactly the same as the 500 so it can be considered a typo."

They did offer that I could take the discussion up further with the dealer in order to get it changed, but I'm not going to do this. I told them to close the case.

In my opinion, the response was a bit lame. I think they at least could have dropped a correct QR code sticker in the mail to me.

I'm not going to waste any more time on it and I will not pester the dealer about it either, as I want to save their cooperation for someday when I have an issue that really matters.

 

It is my impression that the level of customer service and responsiveness by MB has dropped. This is likely true for many large business organization, and it is noticed by those of us who have been around for while. The business pressures to squeeze out every last dollar of profit at any cost is a short sighted approach to customer long term loyalty.

 

Tight labor market may have something to do with it too. I mean, people who like to argue about everything really shouldn't be employed in a customer service role at all. They used to have a saying that "the customer is always right". Their reply should have been "thanks for bringing our mistake to our attention but info is same so dont worry about it." Easy peasy, no arguments or complaints. But no, they had to explain how it's just a typo and not really a mistake. Or like how the checkout woman at the grocery store will run all the way back to the shelf to verify the item rung up wrong but next day sign is still there and item still rings up wrong. That literally happens to me on a weekly basis. The problem isn't the sticker. The problem is you complaining about it.

 

Ultimately, the platform is identical in the location of the wiring, position of the inverters, location of the battery, and it has the same battery and motors as the 350. The only difference is that it has upgraded inverters. But, because they're in the same position, it can be treated as functionally identical to the 350. For that reason, I'm betting they saved some costs in printing a new tag.

 

Aha! Defect by design. Plausible. Disappointing. Depressing... and very "un-German", in my opinion!

 

Perhaps. I'd actually think it's more tied to the way that MB and many other German manufacturers do chassis number designations. For instance: All EQE SUVs are X294 variants. The base X294 is of course the 350. In chassis number nomenclature, that's X294.612 (EQE SUV 350 4matic), or X294.621 (EQE SUV 350+). Yours is X294.622. So, it's possible that the tag was related to the X294 chassis number and not designated based on the subvariant. For instance, on all part numbers that EQE SUV-specific, they'd be tagged with 294 in the part number. They wouldn't have further sub-variant coding. Just a thought. Not perfect, but because its job is to be a lifesaving tool, it will accomplish the same thing. Agreed it's not the super-precision Germanic way of doing things, perhaps it will be corrected!